Gill Brabner, owner of Resound Training and Development, discusses the importance of scenario-based training in learning and development. She explains how her firm uses professional actors to create immersive scenarios that engage participants and allow them to practice important HR conversations. The goal is to equip managers with the skills to intervene early and prevent issues from escalating. Gill also introduces the ECA model (empathy, care, action) for having employee conversations, emphasizing the importance of understanding and taking action. She highlights the value of maintaining perspective and seeking common ground in challenging situations.

In this episode, Chase interviews Lindsey Paulson, owner of LP Consulting, about the importance of HR in business operations. Lindsey shares her background in hospitality and how it prepared her for a people-first mentality. They discuss the role of HR in protecting businesses from legal issues and creating systems for accountability. Lindsey emphasizes the need for HR to partner with operations and the importance of documentation and fact-finding in addressing employee issues. They also touch on the challenges of managing guest expectations in the hospitality industry. The episode concludes with a lighthearted story about a missing child and the power of a Reese's cup

In this episode, Chase interviews Marlene Godsey, a cultural inclusivity trainer, about the importance of diversity, equity, and inclusion (DEI) in the workplace. They discuss the need for organizations to adapt to the changing demographics of the workforce and customer base. Marlene emphasizes that DEI is not just about race and ethnicity, but also includes gender, sexual orientation, religion, and abilities. They explore the challenges and resistance that business leaders face when implementing DEI initiatives and the importance of cultural competence. Marlene provides insights on the ROI of DEI initiatives and the value of representation in the workplace.

In this episode, Chase interviews Tarek, an HR consultant with a background in recruitment. They discuss the joys of recruiting, the importance of cultural fit, and the changing landscape of job tenure. Tarek provides advice for job seekers and employers on working with recruiters.

In this episode, Chase meets with hospitality leaders, Barry Kuhnke and Jason Perkins, where they discuss the impact human resources can have on operations.

In this episode, Chase is joined by Yvonne McCool, co-founder of COBRA Allies, where they have a conversation about COBRA compliance and administration for businesses

In this episode Chase meets with Logan and Ty, Founders of Denver Pub Crawl, to discuss the importance of creating a work culture that people choose to be a part of

Dr. Mays discusses the impact that leaders have in creating a healthy organizational culture by first looking at themselves and seeing how they can be better, to make those around them better, which in turn makes the organization better.