Episodes

  • Power and Organizational Transformation with Amir Rubin

    Power and Organizational Transformation with Amir Rubin
    Jul 17 2024

    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Amir Rubin, CEO and founding managing partner of Healthier Capital, a fund that advances healthcare by supporting innovative companies creating significant impact and value.

    Amir is a trailblazing leader who has revolutionized healthcare giants like Stanford Healthcare and One Medical. Curious about how to build influence without direct control? From fixing hospital roofs to improving parking, Amir’s approach to practical issues offers valuable lessons for anyone looking to turn around underperforming departments. Learn how he fosters a supportive environment for doctors and staff, creating a culture that thrives on continuous improvement.

    Discover the secrets to aligning executive skills with organizational needs, as Amir dives into the importance of understanding board expectations and leveraging lean and design thinking approaches. Amir involves patients in improvement processes and engages multidisciplinary teams to ensure sustainable success and scalability.

    Pfeffer on Power is produced by University FM.

    Episode Quotes:

    The importance of alignment, trust and empowerment from the board leadership

    20:43: It's important to have that alignment, trust, and empowerment from the board in the leadership, you know, until we lose that right. And that's why cultivating that right, maintaining those relationships, and keeping people informed is very important. Because we are trying to do things with a certain philosophy and a certain approach. And it's also why showing progress, making traction, and having some early wins is also important because you want to keep building on that confidence. If you're like, no, no, no, it's coming in the future, you can lose some of the confidence of those stakeholders. So, showing, you know, that foot in the door: "Hey, wait, hold on; we're making some progress here." And showing the measurements, showing the tractions, and continuously improving is really important. And then bringing other people into this solution. Bringing clinicians, bringing staff, bringing technologists, bringing the board, bringing the patients. Let's all work on this. This is all of our mission.

    The value steam processes matter

    07:20: I think a great experience, whether it's for faculty, clinicians, staff, or for patients, is thinking through all those small steps of the process. And I think when we're often finding ourselves irritated with an experience, it's often something like, I can't believe nobody's thought about this. Well, you know, that's often the case. Either folks haven't thought about it or haven't put the energy or effort to think about those things. I think ultimately a great experience, whether it's for patients, customers, or consumers, or for physicians, faculty, staff, is thinking about all those things. How do we stitch these things together? The details matter. The value stream processes matter, and I don't think you can have great experience and ignore those details, whether it's for faculty, staff, or patients. I think they're kind of one in the same.

    On having patient-centric approach in everything they do

    19:43: We need to understand it from the patient's perspective, or if we're serving a child, the parent's perspective. And the more of those perspectives we had, the better picture we had of, ah, now I see what's going on here. If we could just stitch a few of these things together upstream, we'd make it better for the patient, the consumer, but also we wouldn't create all this downstream work for the clinician and staff that could be avoidable. That was absolutely important, and it also infused our organization with a customer experience mindset.

    Show Links:
    • LinkedIn Profile
    • HealthierCapital.com
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    26 mins
  • The Power of Networking combined with Medical AI with Rene Caissie

    The Power of Networking combined with Medical AI with Rene Caissie
    Jul 1 2024

    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Rene Caissie, CEO and co-founder of Medeloop.ai, a company dedicated to revolutionizing clinical research and trials through innovative AI technology. Rene is also an Adjunct Professor at the Stanford University School of Medicine.

    Rene, a former maxillofacial surgeon, shares how his personal experiences, including those of his children’s illnesses, motivated him to innovate in the field of electronic medical records and co-found the start-up Medeloop.ai, a revolutionary clinical research platform utilizing AI for accelerated drug discovery, playing a crucial role in addressing his own son's complex medical condition, underscoring the platform's real-world need and impact.

    Rene and Jeffrey also discuss the importance of networking and how it can catapult your career to new heights. Rene sheares the story of his transformative encounter with Amir Rubin, former CEO of One Medical and Stanford Healthcare, illustrating how meaningful connections can open doors to unimaginable opportunities. Listen to learn practical tips that can also help you network and advance your own career.

    Pfeffer on Power is produced by University FM.

    00:00 Introduction to Pfeffer on Power

    00:26 Renee Caissie: From Surgeon to Startup Founder

    02:29 The Birth of Medeloop

    04:56 Using AI to Diagnose Rene’s Son

    08:00 Leveraging Networks for Success

    11:07 Practical Advice for Networking

    18:17 Building a Personal Brand

    20:39 Conclusion and Final Thoughts

    Episode Quotes:

    How AI transformed Rene's life

    05:49: We spent a couple thousand dollars and came to the office, and we built a bot that would take all of this data, all of his symptoms, and it actually found that Tom had what's called EPI (exocrine pancreatic insufficiency) that caused malabsorption of certain nutrients that, in certain rare cases, could cause motor tics. So he was missing this enzyme called lipase that wasn't being excreted by his pancreas. He ordered lipase on the internet, gave it to him, and three days later, Tom had no more tics. It disappeared. So we went from having a prognostic that could have, a couple of years to a lifetime to a pill that costs 50 cents a day and being fully cured using today's technology, using AI.

    How do you stand out and make meaningful connections?

    12:08: I think it's important when you do approach somebody to not just come in with an ask. You need to provide value, and there's a whole bunch of ways you can provide value. One of the easiest ways is to make a connection. So, if you meet someone, there's a fair chance there's somebody else that they might want to meet or that you could propose, making an introduction is an easy way to provide value, but not just coming in with an ask of, Amir doing something for me, but me being able to provide something to Amir really makes a big difference because powerful people get asked for things relentlessly. So it's important to shine, to make sure that you differentiate yourself from others that might approach them, but also come in with some sort of value that you can provide to these people.

    The power of getting out of your way

    08:32: I was never one to go ask for help before, and that's the first thing that I learned in your class: to get out of my own way and meet people in class. So the first thing that I did was actually, in your class, make sure to be the first guy up front. When class concluded, you always had a guest speaker that came in, and I always knew what I wanted to say to them. I was very well-versed in what they've done in the past, and I made sure to make an impact during those five minutes. I think I did that quite well. I was able to connect with people who have had a drastic impact on my company.

    Show Links:
    • Medeloop.ai
    • Faculty Profile at Stanford Medicine
    • LinkedIn Profile
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    21 mins
  • Embracing Power Dynamics in the Global Market with Luciana Doria Wilson

    Embracing Power Dynamics in the Global Market with Luciana Doria Wilson
    Jun 21 2024

    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Luciana Doria Wilson, co-founder of Managrow, a boutique member of AICA global corporate advisors.

    Luciana opens up about her experience in Jeffrey Pfeffer's "Leading with Power" course, which shifted her perspective from execution to leadership, revealing the critical role of resilience, discipline, and strategic understanding of power dynamics, especially as a woman in a male-dominated industry. Luciana's insights will leave you empowered and ready to navigate your own career path with confidence.

    Learn how ManaGrow's commitment to long-term relationships with entrepreneurs and investors across 40 countries has driven sustained growth and client loyalty. Tune in for practical advice on expanding your professional network, maintaining client trust, and creating lasting business success in today's global market.

    00:00 Welcome

    01:03 Meet Luciana Doria Wilson

    02:01 Luciana's Early Career in Finance

    03:05 Transition to Board Roles

    07:07 Founding ManaGrow

    09:52 Impact of Stanford's Power Course

    12:06 Networking Strategies and Business Growth

    15:27 ManaGrow's Unique Approach

    17:07 Conclusion and Final Thoughts

    Pfeffer on Power is produced by University FM.

    Episode Quotes:

    The impact of the power course on Luciana’s business approach

    [12:06] Jeffrey: So, what was the difference after you took the class? What did you do differently in terms of the networking that you had done before and then after the class?

    [12:16] Luciana: So one thing is that I'm more selective. The other thing is the strategy behind my mind. So if I want to create impact, what is it that I need? Who do I need to speak to? I was able to get access to very interesting people during my career, but I wasn't using those relationships to do the things I thought were important or aligned with my values. So that's how it changed. It's a completely different picture from what I was doing before. I was able to help and get help, and this is something ongoing in my life.

    What makes Managrow different?

    [17:09] Jeffrey: It strikes me that a lot of what you're doing, other organizations are also doing, particularly investment banks and business brokers. What do you believe is your competitive advantage?

    [17:21] Luciana: Most of the boutiques do only transactions, and the relationships with their customers are based on the deals. We work as a boutique, so we do not compete with banks because they are doing the largest transactions. And with the small ones, we are different because we know better the customers, investors, and entrepreneurs. So it's the concept of the boutique; that's why it's very different from those that are only doing transactions and don't care about long-term relationship that they are building between these entrepreneurs.

    On getting out of your comfort zone

    13:39: There is a lot about getting out of your comfort zone... It's something you choose, not something that happens.

    Show Links:
    • Managrow.com
    • Luciana’s LinkedIn Profile
    • Stanford Alumni Women’s Impact Network
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    19 mins
  • The Power of High-Status Networks for Career Advancement with Deepti Pahwa

    The Power of High-Status Networks for Career Advancement with Deepti Pahwa
    Apr 23 2024
    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Deepti Pahwa, advisor of corporate venture studios, government-led start-up accelerators, and also the author of the book, Trailblazer Founders.Deepti brings us lessons in power distilled to "three superpowers" of courage, creativity, and determination. Her inspiring journey showcases how you can exploit structural holes in professional networks, craft resources almost out of thin air, and pursue objectives with unwavering intentionality. Jeffrey and Deepti discuss how she doesn't just talk about the importance of personal branding and leadership; she embodies it. Deepti also stresses the importance of building and using your network, sharing how embracing your role as your own Chief Evangelist Officer can open doors and create opportunities, particularly for people historically left at the margins. Pfeffer on Power is produced by University FM.00:00 Welcome01:21 Deepti’s Career Journey04:18 Leveraging Power and Networks07:15 From India to Global Influence10:00 Trailblazer Founders16:41 Building Economic Opportunities for Diverse Communities19:37 Closing ThoughtsEpisode Quotes:Deepti’s three principles in taking your own power18:33: The first three principles that I personally use, which I believe are my superpowers, but I also believe are superpowers for any given person: courage. It's like taking bold actions and making bold asks because what is the worst that would happen? You would hear a no; that's about it, right? So, just take the plunge. The second thing is to build networks and support networks around you who are invested in your success. And there are lots of people, at least in today's world, who are invested in your success. Go out there and find them, and, at the same time, have that insane kind of determination for what you're after because it is the impact that you wish to create. It's not about who is stopping you. Just be like water. Like, if you see a river, it finds its way, right? So everybody's able to kind of find that way if you just have the determination. Build networks and support networks around you who are invested in your success. And there are lots of people, at least in today's world, who are invested in your success. Go out there and find them, and at the same time, have that insane kind of determination for what you're after because it is the impact that you wish to create. It's not about who is stopping you. Just be like water. Like, if you see a river, it finds its way, right? So everybody's able to kind of find that way if you just have the determination towards the impact that you wish to create.Don’t bet on the horse bet on the jockey11:27: There's a whole coaching industry out there of products, services, and frameworks that prepare startup founders with so-called business model innovations, product-market fit, failure mindset, and culture training for teams, but no one ever teaches them the importance of leadership skills, building networks, thought leadership, investing in communities, and showing up with confidence and conviction to convey their ideas. And to me, it's more like telling a friend how to play chess on your behalf. I mean, you can make as many plans and business models as you want, but unfortunately, strategies and frameworks do not come in handy on a battlefield. And it's a very different set of skills that you need to succeed as an entrepreneur. And in doing the research that I did in writing this book, I found that venture capitalists, investors, and board members, and dozens of them that I interviewed, do not actually bet on the horse that is your idea, but they actually bet on the jockey that is the founder itself.On providing opportunities for entrepreneurial idea for people with diverse background17:46: I have to say that a lot of the times we talk about how we can provide for fair systems from the institutional perspective, and what we can do as institutions to increase that diversity. But my take is that, all that needs to be done and is a responsible thing to do, but until that happens, what we as individuals can do is to take part in the systems; and that is only possible by way of taking our own power and building our own influence .Show Links:DeeptiPahwa.comLink to Trailblazer FoundersAmazon PageLinkedIn Profile
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    22 mins
  • The Power Behind the Amazon Way with John Rossman

    The Power Behind the Amazon Way with John Rossman
    Apr 10 2024
    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by John Rossman, author of four books on leadership and business innovation, including The Amazon Way and his new book Big Bet Leadership. He is an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002. Today, he is a leading keynote speaker on leadership for innovation and transformation. He has served as the senior technology advisor at the Gates Foundation and senior innovation advisor at T-Mobile and is the founder of Rossman Partners, a strategy & leadership solutions firm.John and Jeffrey discuss how corporate titans like Amazon sculpt their industry-dominating strategies. John Rossman helped mold Amazon's colossal marketplace. John tells Jeffrey his six cardinal rules for skillfully navigating Amazon’s early days and the pivotal role of trust in accelerating one's career. John also shares insights into using memo crafting as a clarity tool and customer happiness as the central dogma. Check out this episode for some real insight on navigating corporate power. 00:00 Welcome to Pfeffer on Power: Introducing Jon Rossman02:42 Jon Rossman's Journey: From Amazon to Author06:37 Rules to Navigating Corporate America: Rule 1: Earn Trust07:53 Rule 2: Be an Active and Early Risk Manager09:54 Rule 3: You Have to Manage Dependencies12:19 Rule 4: Having the Right Sense of Urgency14:50 Rule 5: Manage Up17:04 Rule 6: Clarify in Your Communications21:29 Amazon as a Political Place23:26 Why Jon Left Amazon25:11 Wrapping Up: The Essence of Power and AutonomyPfeffer on Power is produced by University FM.Episode Quotes:You have to manage dependencies10:00: So, the 14th leadership principle at Amazon is "deliver results." And the other ones tend to get the fanfare, but I'm telling you, the 14th is the one that differentiates Amazon. Like, you have to deliver results. Well, most things are not within your control; then you're really managing dependencies, and so you see this very active dependency management process. And so it's all based off of kind of "trust, but verify," like, you're always featuring the bad news. You're always having check-in meetings. You don't trust what they say. You ask more for proof points and demonstrations, and you don't assume anything. And so, sometimes, that gets into hedging and creating alternate paths. But people that are successful at Amazon are extremely good at managing dependencies upon others.Why clear expectations are the cornerstone of trust06:42: Trust and transparency sound like such great attributes to have, but most people don't really understand what trust is. Trust is about setting expectations and hitting expectations. And if you can trust that somebody sets good expectations and then hits those expectations, you can work together through almost anything. And most people don't actually understand what that word "trust" is; they think it means something like, you know, trustworthy or something like that, but you can actually create a formula. And what most people don't do well is they don't set expectations very well. And when you don't set expectations very well, then you each have a vague understanding of what the expectation is. And that's where so many things go sideways.Without risk, there are no new innovations08:20: Alpha risk is where we create new innovations. And so, you have to be extremely good at communicating your concept and where it's going. You also have to be very good at teaming networks and internal negotiating relative to this. So, this builds off of the trust aspect of setting expectations.Show Links:JohnRossman.comProfile on LinkedinAmazon Author PageBig Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital EraThe Amazon Way: Amazon's 14 Leadership PrinciplesThink Like Amazon: 50 1/2 Ideas to Become a Digital LeaderThe Amazon Way on IoT: 10 Principles for Every Leader from the World's Leading Internet of Things Strategies
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    26 mins
  • Acting With Power and Using Your Influence with Deborah Gruenfeld

    Acting With Power and Using Your Influence with Deborah Gruenfeld
    Mar 27 2024
    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Deborah Gruenfeld, professor at Stanford University’s Graduate School of Business and author of the book Acting with Power: Why We Are More Powerful Than We Believe.Deborah emphasizes the impact of physical body language and personal presence on the perception of power. The discussion further delves into the utilization of 'outside-in' and 'inside-out' techniques for asserting power and the notion of differentiating between status and power. Deborah argues that possessing power comes with responsibilities that may not appeal to all while striving for status is universal. From the width of your stance to the tempo of your speech, the nuances of body language speak volumes about your place in the social hierarchy. Deborah and Jeff examine the choreography of power—how to enter a room, how to take up space, and how to pace your movements to nonverbally assert dominance. For those who've ever felt overlooked or underestimated, this episode is a toolbox for crafting the presence you deserve.00:00 Introduction00:53 Understanding Power and Body Language01:42 The Evolution of the 'Acting with Power' Class and Book02:20 The Impact of Visuals and Nonverbal Cues on Power03:22 The Role of Personal Growth in Power08:50 The Power of Imagination in Power Dynamics11:46 The Importance of Taking Up Space22:31 The Role of Status and Power in Hierarchies23:53 Overcoming Fear and Embracing Power27:59 Conclusion and Final ThoughtsPfeffer on Power is produced by University FM.Episode Quotes:A technique on how to show up more powerful06:31: One set of tactics or techniques is what I call outside-in techniques, and they have to do with just changing how you carry yourself: your physical body, how you stand, how you use your arms, how you use your eyes, and how you sit. The other set of tactics that I really think is equally important, maybe even more important in some cases, is what I call inside-out tactics. The inside-out tactics have to do with having ways to reframe situations and our role in those situations that are empowering. One of the things I like to say in my classes is that there are a lot of things about power and social life that are not under our control. We can't, for example, control directly how people perceive us, but we can always control, once we know how, where our attention goes.How do you act powerful?12:26: Being open in some ways feels very vulnerable, and it is. But when you have a lot of power, you can afford to be vulnerable. This is why the alpha gorillas sit with everything exposed because nobody's coming for them. It's the lower-down-ranking animals that have to protect their bodies. So having an open chest, in particular, conveys a lot of authority and power. That's an especially important technique for people who are smaller in stature. People always ask me if I can't carry myself like a tall person and I can't dominate someone physically with my height, what options do I have? I often tell them that the most important thing is that you carry yourself with an open chest because what you're communicating when your arms are capable of moving away from your body is that you are ready to fight for whatever you want, regardless of how big you are. On being comfortable with power23:25: There are people who just feel that it's not who they are to carry themselves in a way that takes ownership of superiority, authority, control, or having interests, experiences, and expertise that are privileged above other people. They're just people who feel like they can't do that. And I think it's one of the big challenges that a lot of executives face. In this way, I think we're really aligned, which is that most people realize they need to be comfortable with power in order to be successful. But they have to get past this fear of being held accountable, fear of losing status, fear of making enemies, and also fear of failing to show up as an authentic, powerful person when how you really feel is a little bit smaller.Show Links:Faculty Profile at Stanford School of BusinessProfile on LinkedInActing with Power: Why We Are More Powerful Than We BelieveWikipedia Page
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    29 mins
  • Power Plays in Business and Politics with Steve Westly

    Power Plays in Business and Politics with Steve Westly
    Mar 13 2024

    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Steve Westly, a venture capitalist and entrepreneur - he was employee number 22 at Ebay, lecturer in Management at Stanford University, and politician. He is also the former State Controller of California and can call some of the most powerful people in the world his friend.

    In this episode, Steve unpacks the stark contrasts and surprising similarities of power's role in both the private and public spheres and discusses why today's brightest stars are shying away from public service—a trend he believes is crucial to reverse.

    What has Steve learned about power from working closely with notable figures like Arnold Schwarzenegger, Barack Obama, and Meg Whitman, and the personal sacrifices they made on their paths to success? From the indispensable value of determination and the wisdom that you only get from defeat to the essence of intelligent communication and ambition, Steve and Jeffrey go over the essential qualities that forge a successful leader—be it in the worlds of tech or politics.

    • 01:51 Public vs Private Sector Power
    • 02:42 Steve's Personal Journey and Motivation
    • 05:51 Lessons from Powerful Figures
    • 11:41 Determination and Ambition
    • 18:55 Insights into Biden's Campaign
    • 22:14 Public and Private Sector Leadership: Differences and Similarities
    • 24:13 Closing Remarks

    Pfeffer on Power is produced by University FM.

    Episode Quotes:

    Are the public and private sector leadership qualities more similar than we think?

    22:45: Private sector and public sector require you to be not just a good communicator, but a great communicator. And I think the best leaders in the public and the private sectors are people who are not only great communicators. They have the rarest of all personal traits, and that's the ability to inspire people. Tenacity in both sectors. It is tough. You've got board issues. You've got employee issues, legal issues, labor issues, and politics. You got all the issues. You have to be incredibly tenacious.

    What makes a successful politician?

    12:19: It's not just persistence and determination; it is insane determination. It is the willingness to sit in a small room hour after hour, calling people, begging for money, and to go out the next day and have people beat the living shit out of you. In the public and with your family, my opponent for the gubernatorial race not only ran hit ads on me but managed to get my wife and two and three-year-old children into the hit pieces. It's not easy. Winston Churchill once said, in war, you can only die once. But in political life, you can die many times over again, and it's true. It's hard. It's tough.

    What Steve learned from Meg Whitman of Ebay?

    18:07: I think there are three things. I mean, one of them—it's where I was starting—Pierre and Jeff really handed the keys to a rocket ship to her. It was the first thing with a community growing like crazy that was, you know, there's always a little bit of good luck in the long term success. Second, look, Meg's just very smart. She's a Princeton grad. She was an athlete. She has a degree from Harvard, a background at Disney. She was smart. She was experienced. And third, I would say she's just a great communicator. And I think she worked hard at listening. She had a lot of superb traits.

    12:19: Leadership has a lot of facets for students out there. I'd urge you to look broadly, and it goes beyond the standard pedigree.

    Relevant Links:
    • Profile on WestlyGroup.com
    • Faculty Profile at Stanford University
    • Steve Westly LinkedIn
    • Wikipedia Page
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    26 mins
  • Communicating with Power: Connection Over Perfection with Matt Abrahams

    Communicating with Power: Connection Over Perfection with Matt Abrahams
    Feb 28 2024

    In this episode of the 'Pfeffer on Power' podcast, host Jeffrey Pfeffer, a professor at Stanford University's Graduate School of Business, is joined by Matt Abrahams, a lecturer at Stanford University's Graduate School of Business, podcast host of Think Fast, Talk Smart, and author of both 'Speaking Up Without Freaking Out' and 'Think Faster, Talk Smarter.'

    The discussion centers around effective communication strategies to navigate through challenging situations and accelerate career growth. Topics include managing anxiety during public speaking, shifting communication mindset, being present-oriented, the importance of preparation, and leveraging structure in spontaneous speaking situations.

    • 01:06 Introducing the Guest: Matt Abrahams
    • 02:59 Matt’s Career Journey
    • 05:09 Overcoming Fear of Public Speaking
    • 10:37 Tips for Effective Communication
    • 15:18 Spontaneous Speaking and Its Importance
    • 21:47 Conclusion and Farewell

    Pfeffer on Power is produced by University FM.

    Episode Quotes:

    Communication is about connection, not perfection

    17:52: Many of us worry about not doing our communication right. We want to be perfect. We want to do it right. And I'm here to tell you, after doing this for decades, there is no right way to communicate. There are better ways and worse ways, but there is no one right way. And by fixating on trying to do it right, we actually get in the way of doing it well at all. It's all a bandwidth issue. Cognitive bandwidth. We only have so much bandwidth, and if part of that bandwidth is dedicated to hyper judgment, hyper-evaluation, we have less effort to put into what we're saying. So it's about connection, not perfection. Communication is about connection, making it relevant. So after we manage anxiety, that's where we have to go.

    What are the keys to speaking better?

    20:03: If we manage anxiety, we connect rather than worry about being perfect. Make sure that we see things as opportunities, not threats. We listen well, and we use structure. Those are the keys to being better at speaking in the moment.

    How do we get over the fear of public speaking?

    05:09 [Jeffrey Pfeffer]: What is your advice to help people get over this fear of public speaking?

    05:17[Matt Abrahams]: We have some evidence that upwards of 75-85 percent of people report it as a major issue that they have. And quite frankly, I think the rest of the people are lying. I think we could create a situation that would make them nervous too. The goal, I don't think, is to overcome it. I don't think we ever truly can overcome it. Those of us who study this believe it's innate to being human to have this anxiety, but there are certainly things we can do to manage it. When it comes to managing anxiety, you can look at it as a two-pronged approach. First, you have to deal with the symptoms that we experience—the rapid rate, the sweaty brow, the shakiness—but you also have to address the sources of anxiety—the things that initiate and exacerbate it. It's a two-pronged approach.

    Relevant Links:
    • MattAbrahams.com
    • Think Fast Talk Smart Podcast
    • LinkedIn Profile
    • NoFreakingSpeaking.com
    • Faculty Profile at Stanford
    • Speaking Up Without Freaking Out
    • Think Faster, Talk Smarter
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    21 mins