Abdulla Mohammed Alashram, Group CEO of 7X, discusses the transformation of the Emirates Post Group into a new enterprise.

• The strategy that drove the transformation and rebrand of Emirates Post Group to 7X
• The significance of the number seven and the letter X
• 7X's subsidiaries Emirates Post, EMX courier and parcels, Fintx, and EDC electronic document centre
• Technology underpinning the new group-wide strategy
• Digitising Emirates Post services
• Making EMX the carrier of choice in the UAE
• Fintx financial services, including realtime remittances
• EDC enabling customers to travel a digitisation journey
• Technology driving changes in customers' delivery needs
• Plans to grow delivery options, including out-of-home delivery
• Understanding consumers' delivery preferences
• Why EMX has been launched as a separate delivery entity, including cross-border growth
• Integrating delivery services into a central app
• Growth strategies, including mergers and acquisitions
• Visions for the future
• 2025 UPU Congress

Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends.

• Research commissioned by Stamp Free into postal and parcel trends

• Competition for market share

• Dynamism of the UK delivery market, with traditional and alternative carriers

• The growth and scale fuelling competition in the last mile

• Structural issues creating issues for established delivery companies

• Getting close to consumers

• Transformation of the delivery sector

• Three key aspects of out-of-home delivery: customer convenience, sustainability and business efficiency

• The potential impact of digitalisation on the delivery sector

• How data helped cross-border delivery

• Getting data right for C2C delivery

• The label - physical representation of data

• The Stamp Free concept

• How Stamp Free works in practice

• Data capture at source

• Stamp Free and parcel lockers

• Going beyond replacing stamps and creating a pre-validated physical delivery item

• Simplifying parcel assessment and drop-off for consumers and delivery drivers

Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options.

• How consumers say they want to behave and how they actually act
• Defining the attitude-behaviour gap
• Survey understanding consumers’ delivery preferences and habits
• Identifying groups of consumers with common attitudes towards green delivery, including the careless consumer, and ignorant consumers
• Education of consumers so they can understand environmental impact of their delivery choices
• Consumers’ willingness to pay for greener delivery options
• What should the delivery sector do next to help consumers make greener delivery decisions?
• Difference in actual consumer behaviour relating to green delivery across different clusters of consumers