Are you a new clinic owner and wondering if social media marketing is for you?

Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed?

Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement.

In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice!

Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

Do you feel that you are “unlucky” when making hiring decisions?

Have you ever hired someone and then within a few days realized that this isn’t the right fit?

Would you like to avoid common hiring mistakes?

Would you like some tips on how to improve your hiring process?

Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.

Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees. 

Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI).

Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

How To Include Cybersecurity In Your Privacy Impact Assessment

Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols.

According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021.

A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business.

Does Your PIA Include Cybersecurity Risks and Mitigation Plan?

You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business.

In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA.

#BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA

See all the show notes and links on our website!

https://PracticeManagementNuggets.Live

If you have an appointment schedule with a lot of openings, you might need a patient recall program.

If you don't have many recall appointments in your schedule, you might need a patient recall program.

If you want to add additional or your first dental hygienist, you might need a patient recall program.

If you have patients that haven't seen you for a long time, you might need a patient recall program.

Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program.

Show Notes

Publish October 27, 2020

00:59  Introduction Jean L. Eaton

01:59  Welcome Joanne Williams

04:19  Pink elephant

05:15  Joanne Williams’s #1 Tip

Be consistent with your patient recall program.

What Is A Patient Recall Appointment

06:38  Why Are Dental Appointments Important to the Dental Practice?

07:42  Benefits Of A Patient Recall Program

08:20  Examples of Using Patient Recall Program

09:22  Metrics to Monitor

14:45  How To Start A Practice Management Program

15:40  Who In a Dental Practice Is Responsible for a Patient Recall Program

20:14  Benefits of Using Remote Team Working With Your Practice

22:35  U R Du Services On-boarding

25:27   Offer 30% off First Month Service

ttps://InformationManagers.ca/likes-urdu

Receive 30% off your first month services. Offer runs until December 31, 2020.

When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.

Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.

Meet Dr. Michael Greiwe

Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.

To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com. 

Show Notes

Publish Sept 22, 2020

00:45  Introduction Dr. Michael Greiwe

02:42  “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe

05:14  What is Telehealth

08:53  OrthoLive Available on the App Store readily available to providers and patients

10:22 Digital Health Misconception that patients don’t want to use telehealth

11:07  “90% of Patients Prefer Telemedicine over in-office visits.”

11:54  When Is A Practice Ready To Implement Telehealth?

14:54  Processes is the way to run your practice efficiently

15:39  Future trends in telehealth

17:27  Confidence Growing with Telemedicine

18:27  Patient Access is the Beauty and the Power of Telemedicine

19:18  Lessons Learned From 500,000 Telehealth Visits – Top 3

19:45  1. Band Leader

20:10  2. Understanding Where The Low Hanging Fruit Is

20:56  3. Technology Platform Super Easy for Patient Access and Efficient for Providers

22:38  Opportunities in Canada

Key word Searchie https://PracticeManagementNuggets.Live/search  

Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing.

Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

Myth #2 – I don’t have to audit my users – I know them

Myth #3 – I won’t have to worry about this until I have a breach

Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message.

Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents!

Meet Rob Pruter

Rob is the Chief Revenue Officer at SPHER, Inc.

He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc.

For the past 20 years, he has successfully built marketing programs and partner alliances in the healthcare IT space with larger companies and innovative start-ups.

He has a passion for protecting patient privacy and cybersecurity for the healthcare industry.

And he is my new best friend with a passion to improve audit log monitoring!

To find more from Rob, download the brochure from SPHER! https://informationmanagers.ca/likes-spher

Show Notes

Publish September 7, 2020

00:59  Introduction Jean L. Eaton

01:45  Welcome Rob Pruter

02:40  Pink Elephant in the room

What do clinic managers and health care providers need to know about monitoring audit logs?

02:57 Rob Pruter’s #1 Tip

Nobody goes to the doctor to get their identity stolen.

05:16  What is an audit log?

06:37  Everyone needs a unique user ID

08:48  Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

11:53  Myth #2 – - I don’t have to audit my users – I know them

15:05  Myth #3 – I won’t have to worry about this until I have a breach

19:45  How To Use AI Audit Log Reports

21:00  Identify security risks right away avoids remediation costs, time spent, and enforces a culture that snooping is not permitted.

23:44  Multiple locations and remote working often also means less supervision. AI auditing tools can help you be proactive.

25:46  Who is AI Audit Monitoring For?

27:14  When is a clinic ready to start AI Audit Monitoring?

28:10  Find Out More From SPHER

https://InformationManagers.ca/Likes-SPHER

Key word Searchie https://PracticeManagementNuggets.Live/search  

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.

Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind.

How do you keep Privacy Awareness top-of-mind in your practice?

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison!

Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Here are some easy to implement tips to help you get started with your privacy awareness program.

Publish Aug 31, 2020

11:16  Introduction to Jean L. Eaton

Are you on Instagram? Me too! Tag me @Infomanltd

00:37  Privacy Awareness Training

03:09  Example - Should You Provide Your Child's Health Insurance Number to the School?

For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner

The example video will be available soon for download in this lesson.

08:39  Health Information Privacy and Security Policies and Procedures Manual

09:45  Practice Management Nuggets For Your Healthcare Practice Podcast

https://practicemanagementnuggets.live/

10:15  Privacy Awareness Training course

https://corridorinteractive.com/online-training/privacy-awareness-in-healthcare/

10:57  Practice Management Success membership

https://informationmanagers.ca/practice-management-success/

11:09  CyberSecurity Awareness Month

https://Staysafeonline.org/ncsam/champions

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.

Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business?

You have heard that LinkedIn is THE place to grow your career and your professional presence

But you are wondering what the correct etiquette is, and the best practices for your LI profile?

Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence.

If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned!

Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business.

Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and credibility – both crucial to prepare for your next job or move your healthcare practice towards profitability.

Meet Janice Porter

Janice is known as a master communicator, and her passion is specializing in working and teaching professionals online and offline networking and marketing strategies for attracting, developing, nurturing, and retaining relationships that enhance business growth and profitability.

Janice believes anyone in business or looking for a new position, needs to have a professional LinkedIn profile, and that LinkedIn is a powerful, under-utilized online platform for attracting new clients, new referral partners, or being found by recruiters.

Connecting like-minded people is one of her innate gifts, because she cares and deeply values each person in her network. It is with deep insight and a steadfast belief in relationship marketing that Janice makes the introductions, and only when she is knows it will be beneficial to both parties.

To find more from Janice, download 16 Steps To A Fully Optimized LinkedIn Profile

Show Notes

Publish Aug 17, 2020

00:59  Introduction Jean L. Eaton

01:10  Welcome Janice Porter

08:40  Pink elephant

09:00  Janice Porter’s #1 Tip

11:00  Why Linked In

11:55  Step 1  Be Authentic

12:40  Step 2  Create An Optimized Headline

14:58  First Impression

16:50  Step 3  Be Visible

18:23  Step 4  Be Personal

20:46  Step 5  Make New Connections

23:27  Is It Worth It?

24:45  Summary 5 Tips

32:06  Janice’s Offer https://InformationManagers.ca/Janice

Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!