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Negotiation is a crucial skill in both business and life, but unfortunately many people do it poorly. In this episode, Brian interviews former FBI lead international kidnapping negotiator Chris Voss about the negotiation tools he has used to save lives and learns how these tools can be used in business to save deals! Based on emotional intelligence and human nature, these specific skills transcend culture, build trust and uncover the other side’s value system. If you want to nail negotiation, this podcast is a must!

Inspirational quotes from today’s podcast:

“Learning is the only sustainable competitive advantage for anybody.” — Chris Voss

“The person who wants to meet you in the middle is usually a poor judge of distance.” — Anonymous

“You can never stop learning about understanding people.” — Chris Voss

“If you get out of argument-based negotiations, your success sneaks up on you.” — Chris Voss

“You don’t have to be combative to be a great negotiator.” — Chris Voss

“You’ve got to keep the other side’s guard down.” — Chris Voss

“You need the other side to hear themselves out loud.” — Chris Voss

“Curiosity is a positive frame of mind.” — Chris Voss

“There’s a difference between being likeable and needing to be liked.” — Chris Voss

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