Ratchet+Wrench Radio

By: Ratchet+Wrench
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  • Summary

  • The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
    Copyright 2023 All rights reserved.
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Episodes
  • Podcast: Profitable Partnerships: The Power of a Business Development Office

    Podcast: Profitable Partnerships: The Power of a Business Development Office
    Aug 7 2024

    In this episode, Ceasar Cordon, who heads the Outside Business Development Team for Fifth Gear Automotive, talks about why collaborating with dealerships and competing shops has boosted their new business revenue by nearly 50% ... and how it can do the same for your shop.
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    25 mins
  • How Standardizing Processes Leads to Success

    How Standardizing Processes Leads to Success
    Jul 31 2024

    In this episode, AJ Nealey, owner of Nealey Tire & Auto, which has five locations in Maryland, talks about using the EOS method to standardize his shop and how it has led to massive growth and success across the board.
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    32 mins
  • How to Handle Customer Complaints In-Person and Online

    How to Handle Customer Complaints In-Person and Online
    Jul 24 2024

    In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.
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    18 mins
Economics
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