Keywords

Resilience - Relationships - Connection - Success - Impact

In this episode of Resilience Unravelled Patricia Bathory, a psychotherapist and the founder of a thriving import/export business talks about how our connections influence our achievements in both business and life. With master's degrees in business administration and counselling psychology, coupled with advanced training in psychoanalysis and family dynamics, Patricia has a blend of experience that gives her unique insight into the personal and professional problems that entrepreneurs and leaders face every day.

For the past eight years, she has also been researching and studying interpersonal dynamics, including how our relationships directly affect our ability to succeed in business and in life. She believes that by improving our relationship skills and strengthening our connections, we feed the wheel of good and position ourselves to make a lasting impact.

In this podcast Patricia discusses the importance of personal growth, cultural awareness, and understanding diverse perspectives in building better relationships. She also explores the potential of therapy to reimagine and re-engineer relationships, and the concept of a "Happy Ever After Contract" for outlining the terms of a relationship.

Main topics

• The significance of personal growth and self-improvement in building better relationships
• The complexity of relationships and the value of diverse perspectives
• How some relationships may seem dysfunctional but can work well for the individuals involved.
• Why trying to impose our own perspective on others can lead to problems
• The importance of cultural awareness and the ability to adapt to different situations
• Bringing together different perspectives, experiences, and cultures to lead to a better understanding of ourselves and others
• The importance of utilising these differences to improve relationships
• The challenge of diverse generations and the importance of building a supportive "village" of connections
• The need for a variety of relationships
• Investing in relationships to combat the "loneliness epidemic

Action items

You can find out more about Patricia at https://reconnect.dev/ Her book is Connected: Building Relationships to Achieve Success and Make a Lasting Impact

Keywords

Resilience - Volunteering - Perspective - Kindness - Customer Experience - Leadership

In this episode of Resilience Unravelled Jessica Osborn, Vice President of Customer Success at GoCardless, shares her personal and professional experiences including her work with UK charities and her role as a mother.

Jessica is an advocate for human-centric leadership and is dedicated to nurturing high-performance teams while fostering individual growth. She is also committed to revolutionising customer experiences worldwide and advocates for the symbiotic relationship between customer success and sustainable business growth.

With a career spanning pivotal roles in global customer success management, Jessica has honed her expertise in aligning business success with compassionate leadership. In this podcast she discusses the importance of customer success, the concept of volunteering, and the benefits of community engagement. She also delves into the significance of resilience, perspective, and kindness in leadership, with a focus on the human element in business and the potential of cross-sector collaborations.

Main topics

• The importance of perspective and how to achieve it
• Using dissociation as a proactive tool, rather than a traumatic response
• The significance of a loving environment in overcoming adversity
• Finding ways to give back to the community while balancing commitments in the workplace
• The value of team building and community engagement.
• The importance of kindness and respect in leadership and team building
• The need for directness and clear communication

Action points

Find out more about Jessica at https://www.linkedin.com/in/jessicareserosborn/

Keywords

Resilience – Vision Loss – Adaptation – Trust – Communication – Virtual Work Environment –Technological Change

In this episode of Resilience Unravelled Chad E Foster talks about his personal experience of losing his vision due to an inherited eye condition called retinitis pigmentosa. He describes how he initially struggled with the loss, exhibiting a victim mentality, but later found solace and a new perspective after meeting and living with people who faced multiple disabilities. He emphasises the transformative impact of this experience, which shifted his attitude towards one of gratitude and appreciation.

Main topics

• Chad's Journey of relearning and adaptation after losing his vision
• How Chad maintains his physical health and well-being through exercise, and the adaptations he has made when practicing jiu-jitsu and downhill skiing
• The crucial role of trust and communication in skiing with a guide
• Why effective communication is essential for safety and performance
• The challenges and importance of building trust and maintaining team relationships in a virtual work environment
• The need for intentionality in creating micro interactions before, during, and after virtual meetings to foster personal connections and demonstrate care beyond transactional work
• How the differences, including disabilities, can provide unique perspectives and skills, and should be viewed as gifts rather than obstacles
• The growing importance of resilience in the face of rapid technological change
• The five pillars of resilience: adopting a flexible mindset, reframing situations as opportunities, finding meaning in adversity, cultivating a growth mindset, and seeking help when needed
• The significance of cognitive reframing, and the necessity to visualise greatness even in unfavourable circumstances to inspire action and hard work for progress
• The importance of stepping outside one's comfort zone for growth and development
• How pushing through discomfort and terror can lead to expansion of one's comfort zone and improved clarity of thought
• The importance of taking advantage of perceived disadvantages and how every perceived disadvantage offers an advantage if used in the right context
• Overcoming fear by starting small and building up confidence through a series of small victories.

Action items

• Find out more about Chad at chadefoster.com
• Chad’s book is Blind Ambition: How to Go from Victim to Visionary