In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.

John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.

John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees.

Here’s what we discuss:

• How we got to the point of “quiet quitting”
• Why the power of purpose trumps the paycheck
• The importance of storytelling in vision-casting a career
• How to make your employees feel as cared for as your customers
• How to avoid creating accidental managers
• Why onboarding needs to be more than a training class
• How to design an employee-specific career journey
• The importance of focusing on the whole person, not just the job
• How the employee experience starts during recruitment
• The “Columbo method” of interviewing

RESOURCES FROM THIS EPISODE:

• John's website
• The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth
• John on LinkedIn