Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.

In this episode of Scaling Culture, Ron and Joey discuss:

• The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset
• What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical
• What is a personal operating manual, and why should everyone adopt one?
• And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace

For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org

More on Joey Coleman's books!

Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his newest book, Never Lose an Employee Again details a framework companies around the world can use to reduce turnover and increase employee engagement.

Our guest is Kelly Mackin, the founder of Motives Met. Join us in this insightful episode as we explore her mission to revolutionize work life, her research into values, stress, and emotions, and the transformative frameworks and tools designed to achieve a work life well-lived.

In this episode of Scaling Culture, Ron and Kelly discuss:

• What is ‘work-life balance’ really mean?
• The 5 steps that help leaders and individuals in the workplace
• How do motives evolve?
• Why we need to have successful motives at work
• The internal tools around managing stress

For more information about Kelly or her work, please follow her on LinkedIn or go to: https://www.motivesmet.com/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Our guest today is Bob Higgins, the CEO of Barge Design Solutions. Join us in this insightful episode as we uncover leadership strategies, employee engagement tactics, and the transformative power of purpose-driven culture. In this episode of Scaling Culture, Ron and Bob discuss:

• Insights into employee development, including why it's critical to meet employees where they're at, not where you want them to be.
• Why every company will become a tech company with AI and why modelling the behavior of using it as a leader is critical to employees embracing it.
• Enhancing employee engagement through effective communication and surveys.
• Why all companies need to hire harder to manage easier.

For more information about Bob, please follow him on LinkedIn or our Scaling Culture Masterclass on how to build and sustain a resilient high performing team, and leadership communication, please go to https://scalingculture.connollyowens.com/ And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!