Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.

In this episode of Scaling Culture, Ron and Joey discuss:

• The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset
• What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical
• What is a personal operating manual, and why should everyone adopt one?
• And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace

For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org

More on Joey Coleman's books!

Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his newest book, Never Lose an Employee Again details a framework companies around the world can use to reduce turnover and increase employee engagement.

Our guest is Kelly Mackin, the founder of Motives Met. Join us in this insightful episode as we explore her mission to revolutionize work life, her research into values, stress, and emotions, and the transformative frameworks and tools designed to achieve a work life well-lived.

In this episode of Scaling Culture, Ron and Kelly discuss:

• What is ‘work-life balance’ really mean?
• The 5 steps that help leaders and individuals in the workplace
• How do motives evolve?
• Why we need to have successful motives at work
• The internal tools around managing stress

For more information about Kelly or her work, please follow her on LinkedIn or go to: https://www.motivesmet.com/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Our guest today is Bob Higgins, the CEO of Barge Design Solutions. Join us in this insightful episode as we uncover leadership strategies, employee engagement tactics, and the transformative power of purpose-driven culture. In this episode of Scaling Culture, Ron and Bob discuss:

• Insights into employee development, including why it's critical to meet employees where they're at, not where you want them to be.
• Why every company will become a tech company with AI and why modelling the behavior of using it as a leader is critical to employees embracing it.
• Enhancing employee engagement through effective communication and surveys.
• Why all companies need to hire harder to manage easier.

For more information about Bob, please follow him on LinkedIn or our Scaling Culture Masterclass on how to build and sustain a resilient high performing team, and leadership communication, please go to https://scalingculture.connollyowens.com/ And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Our guest is Bryce Tully, CEO and Co-Founder of Innerlogic. As a performance psychology & culture lead with the Canadian Olympic Team for 8 years, Bryce brings a wealth of knowledge to the change management, culture, and leadership space. His company Innerlogic is a disruptive culture and intelligence platform that repairs company culture when engagement is in conflict to culture – giving companies and leaders a culture playbook. In this episode of Scaling Culture, Ron and Bryce discuss:

• Optimizing human performance under pressure and aligning it with EQ, leadership and culture
• The relationship between tension and stress and how we’re wired to want to escape
• How less conscious behavior can divide a team, and why EQ is the trump card in leadership
• Accountability vs. responsibility among teams, and finally,
• The balance of vulnerability and the passion to go forward

For more information about Bryce or his work, please follow him on LinkedIn. To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient high performing team, and leadership communication, please go to https://scalingculture.connollyowens.com/ And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

Our guest is Kerri Davis, CEO and founder of Fortress, although she would better describe her focus as being the Chief Vision Officer and Chief Supporter to her incredible executive team. Kerri pushes the team to solve internal problems with extreme passion, transparency, efficiency, and simplicity, and to do the same for Fortress’s clients and business partners.

In this episode of Scaling Culture, Ron and Kerri discuss:

• Why extreme transparency and vulnerability at the top are the secret ingredients to get to know your employees
• The balance of overachievement in the workplace and how to tell when someone is motivated

• Why we all need to start reframing tough conversations as acts of kindness, AND
• An exploration on the art of tough conversations – how to let someone go and why the “pre-check in” might be the most important thing you do

For more information about Kerri or her work, please follow her on LinkedIn or go to https://fortresstech.io/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.Org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

We’ll be back soon with another incredible guest!

Our guest is Kristi Herold, CEO and founder of JAM Group and the best-selling author of “It Pays to PLAY”

Kristi’s best-selling book, “It Pays to PLAY – How Play Improves Business Culture,” a valuable resource for organizations looking to foster a playful environment, boost productivity, enhance retention and improve workplace culture. Her vision is to get one million people playing annually!

In this episode of Scaling Culture, Ron and Kristi discuss: • The benefits of a playful workplace and practical ways to incorporate fun

• How to help employees break out of their shell and overcome barriers to play

• Turning coworkers into teammates and the benefits of a team mindset, and

• The Power of PLAY …and its transformative impact on work and home life.

For more information about Kristi or her work, please follow her on LinkedIn or go to https://www.kristiherold.com/ To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to Scalingculture.org

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Our guest is Rick Jackson - Executive Vice President Engagement & Enablement at Deutsche Post DHL Group.

During his 18 years with Deutsche Post DHL Group, Rick has gained a wealth of experience and expertise in various parts of the business. Rick works closely with all business units to engage, enable and empower employee across the globe.

In this episode of Scaling Culture, Ron and Rick discuss:

• DHL’s company-wide cultural revolution and its lasting impacts
• How to effectively build in empathy and mindfulness across your organization
• How DHL scaled culture to a point where tens of thousands are bought-in
• The importance of being bold and taking risks AND
• Why keeping that STARTUP mindset might just be your winning ticket!

For more information about Rick or his work, please follow him on LinkedIn To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to https://scalingculture.connollyowens.com/

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

Our guest is Robert Glazer - a serial entrepreneur, award-winning executive, bestselling author, and keynote speaker. Robert is the Founder and Chairman of the Board of global partner marketing agency, Acceleration Partners. Under Bob’s leadership, Acceleration Partners has become a recognized global leader in the affiliate and partnership marketing industry, establishing best-in-industry processes for client acquisition, retention, culture and service. Bob has a passion for helping individuals and organizations build their capacity and elevate their performance. Bob shares his ideas and insights via Friday Forward, a popular weekly inspirational newsletter that reaches over 300,000 individuals and business leaders across 60+ countries. He is a #1 Wall Street Journal, USA Today and international bestselling author of six books: Elevate, Elevate Your Team, Friday Forward, How To Thrive In The Virtual Workplace, Performance Partnerships and Moving To Outcomes. He also hosts the Elevate Podcast, a top podcast for entrepreneurship in over 20 countries with over 1,000,000 downloads, putting it in the top 0.5% of all podcasts. Outside of work, Bob can likely be found skiing, cycling, reading, traveling, spending quality time with his family or overseeing some sort of home renovation project. In this episode of Scaling Culture, Ron and Robert discuss:

• The influence of Southwest Airlines’ emphasis on culture and how it was a major source of inspiration for Bob in his business

• Bob’s ‘Mighty Five’ framework for great company culture

• Understanding your “why” in leadership and communicating that to your team

• How to screen for core values during the onboarding process

• The importance of tough conversations in effective leadership.

For more information about Robert Glazer or his work, please follow him on LinkedIn or go to robertglazer.com To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!