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00:01:12 Broadly speaking, there are three types of validation:

00:01:44 1. Emotional Validation

00:03:52 2. Behavioral Validation

00:05:49 3. Cognitive Validation

00:10:02 In Listening to Conflict, author Eric Van Slyke outlines six listening levels.

00:14:37 To be a good listener, try to remember H-U-R:

•Hearing the Message

•Understanding the message

•Responding to the message

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• Validation is the process of genuinely hearing, seeing, and witnessing another person’s lived reality and allowing it to be what it is. It’s crucial in good communication. Validation is not agreement or reinforcement but recognizing emotions for what they are. It can be emotional, behavioral, or cognitive—or all three.

• Good listening is the ability to be open and receptive, to accept what we’re told, but also to process and really engage with that information so that we can also return it to the speaker if appropriate.

• There are six increasing levels of listening: passive, responsive, selective, attentive, active, and empathic. Remember your role as a listener with the HUR acronym: hear the message, understand it, and respond. We can respond and show our understanding by paraphrasing, reflecting, and summarizing.

#Clarification #Cognitive #CommunicationSkills #Confirm #EricVanSlyke #HURHearing #Reflecting #Responsive #Validation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #CommunicationSkillsTraining

Many sex tips focus on either specific techniques or exploring kinks to improve your sex life, but that’s not what really matters. Studies have shown eight specific elements of great sex: presence, connection, intimacy, communication, authenticity, bliss, exploration, and vulnerability. This is empowering because it means literally everyone has the ability to be a great lover; it just takes time, energy, and attention.

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Show notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotes

Learn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting

#CompleteAcceptance #Connection #Intimacy #Presence #Vulnerability #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheScienceofAttraction

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http://bit.ly/GeniusHollins

• Lincoln’s genius traits included intellectual honesty, morality, non-conventionality, and soft skills such as empathy and communication.

• Lincoln had little formal education and had an ordinary background, but was someone who possessed all the skills we associate with genius. He was most talented, perhaps, at working with the genius of others.

• After he was elected president, Lincoln surprised everyone by appointing his “team of rivals” consisting of the men he had beaten in the election, and who often disagreed with him. But with this team, he was able to achieve the enormous accomplishments he is still known for today.

• Like Darwin, Lincoln understood that success and learning come from challenge and the courage to consider alternate and conflicting viewpoints. Lincoln’s cabinet also allowed him to make use of people’s diverse talents.

• Lincoln was also, unlike many in this book, a master at soft skills such as empathy, communication, and the ability to tap into a strong moral code of ethics to power his goals.

• The five genius traits already covered are enhanced and transmitted more effectively when combined with these soft skills, as Lincoln demonstrates. Under his leadership, the Civil War ended with emancipation and the end of slavery, as well as a new and unified national spirit that defined the democratic principles of the country going forward.

• To be like Lincoln, we need to know how to ask for help, to work with others, to engage our critics and competition strategically, and to take even our enemies as our best teachers.

• Lincoln also teaches us the power of connecting not only with our own moral compass, but with other people via their values and principles, to become better communicators and more effective leaders.

#AbrahamLincoln #AdamSmith #AmericanCivilWar #Confederacy #Darwin #Declaration #Descartes #DorisKearnsGoodwin #Edison #Einstein #Genius #Gettysburg #GettysburgAddress #IsaacNewton #Kentucky #Lincoln #Nonconventionality #PoliticalGenius #Socrates #SoldiersNationalCemetery #Tesla #RussellNewton #NewtonMG #PeterHollins #TheScienceofSelf #ThinkLikeaGenius

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

00:05:11 Step 1: Be Aware of What You Feel

00:09:47 Step 2: Normalize

00:11:52 Step 3: Tell the Truth

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• When we engage in people-pleasing, we are trying to extract validation, approval, and liking from other people. However, self-validation is the ability to provide all these things for ourselves.

• We create self-validation when we acknowledge and accept how we feel without judgment, normalize that feeling, then speak the truth about it.

#Boundary #Normalize #Peoplepleasing #Selfvalidation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #StandUpForYourself #SetBoundaries #StopPleasingOthers

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

00:02:29 The COIN Framework

00:03:59 In Carroll’s book, The Feedback Imperative: How to Give Feedback to Speed Up Your Team's Success

00:16:56 How to Say No

00:26:48 Technique 1: The Agreement Frame

00:37:41 Technique 2: VOMP

00:42:13 Technique 3: Nonviolent Communication

00:53:53 The Six-Step Apology

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• The goal during conflict is to increase positive feelings for everyone involved. One way to do this is with Carroll’s COIN framework—context, observations, impact, and next (follow-up actions). Use plenty of “I” statements, pause often, and be as clear and direct as possible. When giving feedback, focus on what can be done in the future rather than what has already been done.

• There are many ways to navigate communication when you disagree. The agreement frame helps the other person release their resistance to your perspective because you are able to really support their views or values first and seek common ground that puts you on the same team.

• The art of saying no includes understanding the different kinds of assertions, including basic assertions (statements of facts and limits), empathic assertions (asserting needs and limits whilst acknowledging others’ with kindness), consequence assertions (following through with consequences of not respecting your boundary), discrepancy assertions (drawing attention to difference between what was agreed and what is happening), and negative feeling assertions (owning your own emotions and stating them).

• VOMP is another technique and stands for voice/vent, own, moccasins, and plan. Say your piece and allow the other person to say theirs, own your part in the conflict, show empathy for their perspective, and then move forward with a concrete plan on how to act in the future.

• Marshall Rosenberg’s nonviolent communication is about making neutral observations, expressing feelings with “I” statements, sharing needs, and making reasonable and respectful requests.

• If none of these three techniques work, you can manage a difficult person by “fogging” (being as neutral and non-reactive as possible) or repeating boundaries like a “broken record” until they lose interest.

• Finally, learn the six elements of a successful and genuine apology: express regret and remorse, explain yourself, accept full responsibility, repent, make an offer for reparations, and, only at the end, request forgiveness. Realize that you are not entitled to forgiveness, and accept whatever happens with grace.

#AgreementFrame #AnnaCarroll #COINFramework #Communication #Lewicki #MarshallFritz #MarshallRosenberg #NVP #Ransberger #RansbergerPivot #RayRansberger #RoyLewicki #SixStepApology #VOMP #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

00:01:42 Pleasing others becomes a transaction or a deal

00:02:44 Mindfulness Meditation for People-Pleasers

00:06:09 1. Sit somewhere comfortably, slow your breathing, and relax.

00:06:16 2. If worries, concerns, and anxious thoughts pop up, say hello to them but set them aside.

00:06:26 3. Focus calmly on your breathing

00:06:37 4. When distracting thoughts pop up again, set them aside again and come back to your breath.

00:09:02 Loving-Kindness Meditation for People-Pleasers

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• Kindness and compassion are wonderful if they are genuine. People-pleasers need to learn to develop the skill of genuine kindness rather than acting out of fear, obligation, or a sense of transaction. Mindfulness and loving-kindness practice are two ways to help rescue genuine compassion from the need to please.

• Mindfulness meditation is about presence and being aware of the present moment without judgment or grasping. Go calm and quiet within, setting aside thoughts as they arrive and accepting what is without trying too hard to achieve any particular end.

• Loving-kindness meditation practices generating warm, accepting, and loving attention and extending it to others as well as to yourself. Visualize kindness flowing to the people you love, then progressively to others, and finally to yourself. Compassion does not mean agreement or forgiveness, only that we can acknowledge that as human beings, we all have worth since we are part of what is.

#Boundary #Compassion #Lovingkindness #LovingKindnessMeditation #Meditation #Mindfulness #MindfulnessMeditation #Peoplepleasers #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #StandUpForYourself #SetBoundaries #StopPleasingOthers

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

00:06:44 As Stephen Covey says, seek first to understand, then to be understood.

00:10:38 The Four Types of Empathic Responses

00:16:15 What Do You Do When Things Go Right?

00:28:54 Shift responses versus Support Responses

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• Emotional intelligence is also something we do rather than something we are. Thankfully, it can be learned.

• Empathic listening is total, genuine attention to the other person and the message they are trying to convey. Set aside your own ego and perspective and become genuinely curious about someone else’s world, listening to understand rather than to respond. Be curious and receptive rather than reactive, “listening” to verbal and nonverbal signals.

• To respond empathically, acknowledge their courage, ask questions to clarify their message, convey that you care, and check in with how they’re feeling.

• Offer responses that are both active and constructive, rather than passive and destructive, to create trust and connection. Remember that your response to someone’s positive expressions is a bigger determinant of the relationship quality than how you treat them when they’re unhappy. Show genuine interest in what you’re told and match and reflect people’s emotional experiences rather than invalidating it.

• Practice offering support responses (which maintain the focus on the speaker) instead of shift responses (which shift the focus of the conversation back onto you) if you want to avoid conversational narcissism. Try not to continually center your own emotional experiences or interpret other people’s experiences through the lens of your own. Instead, see conversation as a genuine back and forth and deliberately set aside yourself to learn more about others.

#ActiveConstructive #ActiveDestructive #CharlesDerber #ConstructiveResponding #EmpathicListening #GableGonzagaStrachman #PassiveConstructive #PassiveDestructive #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q.

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

00:03:40 In Aristotle's time, Oration was an honored art and tradition

00:04:00 Ethos

00:06:26 Pathos

00:12:25 Cairos

00:20:29 Workplace Communication Etiquette

00:32:16 The Seven C's of Effective Workplace Communication

00:38:16 Summary

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• Persuasion is about trying to change or influence someone’s mind, and it rests on knowing what that person’s values, perspectives, and needs are so you can address them directly.

• According to Aristotle, the four main modes of persuasion are ethos (appeal to authority), pathos (appeal to emotion), logos (appeal to reason), and kairos (making an argument at the right time and place). Good oration and rhetoric are not about which mode fits you or your message best, but knowing how to put your message in a form that the audience is most likely to hear.

• To speak to pathos, be vulnerable or share a personal experience or even a secret. To speak to logos, use hard data and evidence or a deductive or inductive argument. To speak to ethos, share genuine and relevant credentials. In all cases, try to understand your audience’s emotional state, their perspective, and their most pressing need, then present your message in terms that will appeal to them most.

• Workplace communication runs on all the same communication rules, but we have to consider the bigger role that written and electronic communication plays, too. Professional communication is more about appropriateness, politeness, custom, convention, and formality.

• We need to consider the goal, content, and medium to the message, as well as the audience. First, clarify the reason for communication and let that decide the most appropriate medium. Factor in your company’s unique communication culture and be mindful of your tone.

• Professional communication should follow the seven Cs: It should be clear, concise, correct, concrete, considerate, complete, and courteous.