Kim Angeli is the Founder and CEO of Angeli International, where she focuses on cultivating gratitude in business and life. As a 23-year veteran entrepreneur, she helps businesses align with gratitude. After 15 years of owning, growing, and merging insurance agencies, Kim sold her practice and began inspiring grateful living worldwide.

Some business owners excel at acquiring clients but struggle to retain them. This is because they often view the exchange as a transaction rather than a relationship to nurture. How can expressions of gratitude drive client loyalty and retention?

As an advocate for gratitude in personal and professional life, entrepreneur Kim Angeli has developed a process for showing appreciation to clients. This action plan system involves ranking the relationships that bring the most value to you. Since these relationships drive the highest revenue for your business, Kim suggests fostering consistent interactions through value-driven actions like gift-giving, notes, calls, and other personalized gestures.

Tune in to the latest episode of Systems Simplified as Adi Klevit hosts Kim Angeli, the Founder and CEO of Angeli International, who talks about integrating gratitude into business operations. Kim shares her definition of gratitude, how she became a champion for the process in business, and how to transition from superficial interactions to memorable encounters.

Bob Burg is the Founder of The Go-Giver Community Network, an organization that connects private global businesses. In the past 30 years, he’s helped companies and leaders evolve their communication habits to increase sales and grow their businesses. He is also the Co-author of The Go-Giver, a book about the five laws of stratospheric success and Streetwise to Saleswise. Bob is also a member of the National Speakers Association and a Hall of Fame keynote speaker on referrals, relationship-building, and influence.

Jeff West is the President of West Marketing Group, INC, where he helps influencers and business leaders elevate their brands. He is also the best-selling author of numerous business parables, including Streetwise to Saleswise, The Unexpected Tour Guide, and Said the Lady with the Blue Hair. For over 30 years, Jeff has coached and led sales teams in multiple industries and was among the top sales performers and leaders in the nation. He is also a member of The Go-Giver Community with Bob Burg.

Some sales professionals are so fearful of objections that it impedes their ability to close deals. How can you embrace objections and transform them into powerful fusion points that propel your business forward?

Sales dream team Bob Burg and Jeff West collaborated to develop a five-step process for navigating and embracing sales objections. The framework involves controlling your emotions, empathizing with prospects, asking probing questions, reframing your approach, and isolating the objection. Rather than reacting negatively to the objection on instinct, demonstrate an understanding of your prospects’ situations and adopt their perspective. This allows you to refine your offering, providing solutions and social proof to influence key decision-making.

In this week’s episode of Systems Simplified, Adi Klevit hosts duo Bob Burg and Jeff West, authors of Streetwise to Saleswise, to discuss transforming sales objections into opportunities. Together, they offer insights into the power of framing in sales conversations, how to develop a value proposition that resonates with prospects, and anecdotes from their book.

Karen Grosz is the Owner of Canvas Creek Team Building, which hosts team-building events for various-sized teams. She is also a public speaker and the author of What’s Next? and Quiet Leadership. With a history of avoiding corporate America’s team-building events, Karen developed a method that harnesses the transformative power of creating art collaboratively.

If you’ve ever dreaded being roped into a team-building event at work, you’re not alone. The prospect of forced bonding makes many people uncomfortable. What collaborative team-building methods can companies leverage to turn this apprehension into anticipation and engage their employees?

As someone who used to call in sick on the day of a team-building event, Karen Grosz has developed a process that transforms uninspiring activities into engaging shared experiences. The approach involves collaborative art activities like painting in silence without instructions, which can reveal team dynamics and foster a cohesive culture. These methods can also strengthen adherence to systems and processes by working together to accomplish a common goal.

Tune in to the latest episode of Systems Simplified as Adi Klevit hosts Karen Grosz, the Owner of Canvas Creek Team Building, to talk about her creative and collaborative team-building process. Karen shares how collaborative art fosters playfulness and camaraderie among team members, how to facilitate effective leadership, and how her “Happy Monday” videos create daily inspiration.