Do you know what it's like to buy from your business? Do you understand your customer’s buying journey? Do you know what hoops you make your customer jump through in order to do business with you?

Is it possible that your buying process is annoying your customer?

Regardless of whether you run a large enterprise or a small business, your customer's experience of you will attract them to come back again and again - or frustrate them until they are lured away by your competition. If they think you don’t care, they’ll happily go somewhere else.

This week we focus on common things business owners do to drive customers away, and what to do about it!

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With everything you have on your plate, starting a new initiative might seem like an overwhelming task. Thinking something is going to be harder than it is, might lead you to procrastinate, leading to time constraints and making that task seem ever more difficult.

Sound familiar? I think we've all been there at one point or another - I know I have.

In this week's video, I share a simple strategy you can put to work today to help you get some of those daunting tasks off of your ToDo list, and on to your Done list!

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Are you Driven or Ambitious? And why does it matter?

The first female NFL coach, Dr. Jen Welter, was the keynote speaker at a conference I attended a few years ago where she put this question to us all in the audience.

It made us pause and most of us were not sure! She explained how these words define our outlook and what is really motivating us all.

In this week’s video, we discuss the difference in out attitudes and work / life enjoyment depending on whether we are driven, or ambitious - or a little bit of both!

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Do you ever feel like you need to babysit your team because they have trouble completing some tasks successfully and consistently? I know many business owners who feel that way. And it is usually because they don't have an effective framework to train their team members, or they just don't invest enough time training them to be effective.

In this week's video, I share with you a 5 step training framework I learned from my flight instructors while getting my pilot's license. Using this 5 step process to train your team will result in more effective team members, better execution, and free you up to focus on what's most important in your business.

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This is a critical question for you: How much are you personally needed every day in your business? How much is reliant on you, your decisions, and your experience?

Are you so important that it keeps you from taking a few days off or take a holiday and completely disconnect?

In this week’s video I share a practical strategy for HOW to become less important in your day-to-day operations, so you can have more time off, as well as focus on leading the strategic growth of your enterprise.

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As the CEO of your business, your responsibilities over time have likely increased in both number and volume. There comes a time when you need to make a critical hire to take many of those vital responsibilities off your plate. Once you do that, you can focus on the strategic areas of your business, and grow your enterprise.

In this week’s video, I’ll be sharing what the responsibilities of this critical hire would be, the attributes of an ideal person, and how to know if it’s time to bring them on.

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I was at the airport recently and I got thinking about the windsock as it was blowing around in the gusting winds. A windsock is a simple yet critical tool for pilots, as it tells them what direction the wind is blowing and at what speed, which is extremely important when you’re taking off or landing a plane.

What areas of your business do you need to know the velocity and direction?

• Cash flow?
• Lead flow?
• Sales?

In today's episode, I share how to choose what to measure in order to make effective decisions, take the right action, manage your business well, and most importantly, be able to scale.

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Have you ever been in a state of thinking that a particular situation can't change, nothing is going to work, and become resigned to the fact that this is just kinda how it is?

Watch to learn the simple process to getting unstuck and achieve different and better outcomes.

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