Telecom Reseller / Technology Reseller News By cover art

Telecom Reseller / Technology Reseller News

By: Telecom Reseller
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  • Summary

  • AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.
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Episodes
  • RCD. What is it, and can you trust it? Numeracle Podcast Series

    RCD. What is it, and can you trust it? Numeracle Podcast Series
    Jul 9 2024
    RCD. What is it, and can you trust it? Numeracle Podcast Series, The biggest issue that we have globally, is a lack of established circles of trust “The biggest issue that we have globally, is a lack of established circles of trust,” Brett Nemeroff, VP of Engineering – Voice at Numeracle. “Just because someone sends you RCD doesn't mean that you'll instantly trust it and send it on to your customer. But really, for RCD to become effective, we need to standardize on a few things, such as methods and procedures for doing KYC, enforcement methodologies, if people do things that they're not supposed to do, what do we do to stop them from doing that, and then inter-carrier and inter-country trust relationships.” “Because of this, it's possible to send cryptographically verifiable end-to-end caller information, which really has never been possible before.” In this podcast we go deeper into RCD, rich call data. “RCD allows the data to be embedded inside of a shaken passport, which means that it's signed by the originating character that is expected to be performing KYC on the customer.” Adds Brett. “Because of this, it's possible to send cryptographically verifiable end-to-end caller information, which really has never been possible before.” We learn how RCD is part of Numeracle’s broader vision: “What we're trying to do is we're trying to help restore trust into communications.” In today’s recording we learn where RCD being used today, availability domestically and internationally, relevance to STIR/SHAKEN and if it be spoofed? As RCD gains traction, it becomes more central to commerce, communication and more. About Numeracle: Numeracle is an industry pioneer and leader with actionable solutions for legal callers that prioritizes their calling identity as the foundation to restoring trust in the voice channel and to their calls by removing barriers, like improper spam labels, from harming their phone numbers. Numeracle's Entity Identity Management™ (EIM) platform puts enterprise brands, BPOs, and service providers in direct control of their identity, which we vet and verify. Our EIM platform can also be used to manage branded communications, to improve call reputation with blocking and labeling prevention and spam label remediation, and we provide visibility into call display to ensure brand identity is presented as intended, with transparency and consistency. Our KYC-based identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards.
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    Less than 1 minute
  • AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Podcast

    AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Podcast
    Jul 9 2024
    AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams, Podcast 1 of 3 When you bring a solution like Voca that's really designed all around Teams, all of a sudden, something very dramatic happens,” Director, Voca CIC Business Line Manager. Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams. With a lightweight design enabling rapid deployment and scalability, Voca CIC gives you the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, the flexibility of a usage-based subscription model, and the power of conversational AI provided completely out of the box. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center. In this first part of the three-part series, updating the TR community on AudioCodes, we learn have Voca delivers on the CX potential of Teams. “VOCA is our answer for the very... disruptive and exciting world of customer experience, but namely, the world of customer experience that finds itself consolidating with the UCaaS platform, in our case, of course, Microsoft Teams.” If you think about departments like sales, IT helpdesk, human resources, even a security team or travel desk, right? If you ask them, do you need contact center? They might say no, because not necessarily they even know what contact center is. But if you ask, the sales team, Do you need a better way to bring a call to the right person in the sales team? If you ask a security team, Do you need a better way of handling calls after hours? When you ask the HR department, Do you need some basic automation on the way into the department? The answer is going to be yes, all day long. And that is exactly the very dramatic kind of shift of the CX industry that we are supporting with VOCA is to really kind of supercharge every Teams user with those modern customer experience capabilities, democratizing them and spreading them to every potential department in the enterprise. Join us in this three part series as we take a closer look at AudioCodes Voca Conversational Interaction Center and related news over the course of this year. Visit www.audiocodes.com
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    Less than 1 minute
  • Rev.io aims to help service providers leverage global corporate IT spending surge, Podcast

    Rev.io aims to help service providers leverage global corporate IT spending surge, Podcast
    Jul 9 2024
    Rev.io aims to help service providers leverage global corporate IT spending surge, Billing and related services are critical to gaining traction, stickiness Corporate spending on technology is surging. IT spending is expected to grow by 6.8%. This correlates to a market of $5 trillion dollar. Were IT a country it would be larger than the whole economy of Japan. But how do service providers, who often were the very first technology sellers to their respective clients, remain in place and the vendor companies turn to as they seek to build their technology infrastructure? Evan Rice, President & COO of Rev.io says that they have a ready to go tool that maximizes that opportunity. “I believe it's really the end customer and in particular, the enterprise that is driving, we want you to do it all for us. The way to take advantage of that growth is you must have differentiated services, and that creates a lot of complexity inside of the business,” says Rice. “And it ultimately leads to needing tools that can manage that for you.” The way to take advantage of that growth is you must have differentiated services, and that creates a lot of complexity inside of the business, Evan Rice, President & COO of Rev.io Full View, Faster Time to Cash In this podcast Rice discusses have Rev.io, now combined with TigerPaw, can help the telecom community remain a central technology resource for their respective customers, whether that customer is using Teams or needing CCaaS services. “If I'm delivering services onsite, I need field tech management, dispatch, optimization of scheduling. I need reporting and analytics so that I can use that information,” says Rice. Rice notes that as the Rev.io platform evolves, its helping providers organize their traditional work, master their new offerings and more. “Those platforms will be combined to have a single 360 view of your customer, regardless of what service you're delivering to them.” Rice adds, Rev.io's payment offering will, “…not only just give you the visibility and faster reconciliation of those payments, but faster time to cash.” Along with capitalizing on growth and new offerings, Rice remains the viewers of a basic idea that some people might remember from the early days of TigerPaw: “It's easiest to bill for services that you've delivered, right? Visit www.rev.io Rev.io aims to help service providers
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    Less than 1 minute
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