In this episode, Bo and Luke engage in a compelling conversation with Joyce Newmyer, the Chief People Officer and President at Adventist Health Oregon Network, who brings a wealth of experience in healthcare HR. Joyce discusses the varied attitudes towards jobs in the healthcare industry, particularly highlighting the selflessness and dedication shown by healthcare workers during the COVID-19 pandemic. Topics range from her extraordinary professional journey, her transition to the role of Chief Culture Officer, operational effectiveness in healthcare, and the strategic importance of leadership and culture in enhancing organizational performance.

Key Takeaways:

1. Compassionate Leadership in Healthcare: Joyce emphasizes the vital role of compassionate leadership in shaping a positive organizational culture and inspiring employees to go the extra mile.

2. Importance of Valuing Nurses: Addressing the ongoing nursing shortage, Joyce highlights the need for healthcare organizations to support and push nurses towards working at the top of their licenses to maximize their contribution and satisfaction.

3. Operational Excellence: Joyce outlines three crucial areas for operational effectiveness: clinical excellence, zero harm, and smart growth through mergers and acquisitions.

4. Personal and Professional Growth: Through her story, Joyce showcases the importance of being open to new responsibilities and continuous learning, which can lead to significant career growth in healthcare.

5. Curiosity and Innovation: Joyce underscores the values of being a force for good and staying curious, driving continuous improvement and innovation in healthcare.

We hope you enjoyed this episode of The ASHHRA Podcast. Don't forget to subscribe, leave us a review, and visit the [ASHHRA website](https://www.ashhra.org) for more valuable resources. Join us next time for more insights and discussions with leading healthcare HR professionals.

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Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

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We’re excited to share the latest episode of The ASHHRA Podcast where our hosts, Bo & Luke, have a conversation with healthcare HR expert, Jason Raidbard.

In This Episode:

🎤 Meet Jason Raidbard

Jason, with extensive experience in healthcare administration and HR, has engaged and taught thousands before COVID. His insights and unique journey—from a practice manager to an executive, passing through critical roles in healthcare operations and strategy—are both relatable and instructive.

📚 Mastering the Basics and Beyond

Luke emphasizes the importance of mastering the basics at work. Jason further discusses the significance of having systems in place for effective execution and seamless communication across teams.

🧠 Mental and Emotional Health: A Priority

COVID-19 has tested the emotional and mental resilience of healthcare workers. Jason highlights the importance of managing these challenges with a focus on mental health. Leaders must normalize conversations about mental health and create supportive environments for their teams.

🏢 Creating a Positive Work Culture

A pleasant work culture aligned with values is fundamental. Jason shares the impact of fostering a patient-centric mission and a supportive, trusting environment. Reflection and deliberate action towards positivity can transform workplace culture.

💡 Personal Joy and Work-Life Balance

Outside the professional realm, Jason talks about his joys in gardening, exercising, and hobbies. He encourages all to find what brings them happiness and integrate those in their lives, balancing work and personal passions.

🌟 Leadership and Accountability

Jason emphasizes servant leadership, prioritizing family and accountability at work. Though difficult, sometimes letting go of team members could be the best decision in the long run, benefiting both the individual and the organization.

✨ Engaging Discussion and Insights

Bo and Luke contribute their perspectives, especially on the impact of commute satisfaction based on work contentment. Together, they underline the necessity of work-life harmony and the value of reflective happiness.

🔔 Don't Miss Out!

Tune in to the episode to gather profound insights from Jason Raidbard on transforming healthcare HR and ensuring mental well-being, both professionally and personally.

📧 Share Your Thoughts:

We’d love to hear your takeaways from this episode. What resonates most with you? How are you incorporating these insights into your life and work?

Thank you for being a valued member of our community. Stay tuned for more enlightening episodes!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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This episode of The ASHHRA Podcast features an enlightening conversation with Lauren King, a corporate talent acquisition and human resources leader with over 16 years of experience. Our hosts, Luke and Bo, dive deep into the complexities of workforce strategies in healthcare and how these impact both employee satisfaction and patient care. Here are some of the key takeaways from the episode:

The True Cost of Turnover and Sign-On Bonuses

Lauren discusses the often-overlooked financial impact of employee turnover and sign-on bonuses. She underscores the need to measure these costs accurately and suggests repurposing funds towards employee incentives and development programs.

Strategic Investment in Employee Growth

Investing in employees is more important than ever. Lauren highlights the significance of creating clear growth paths and development opportunities within healthcare organizations. This not only boosts retention but also leads to higher job satisfaction and better patient care outcomes.

Real-Time People Data: A Game-Changer for HR

The conversation explores the benefits of integrating real-time people data in HR operations. Luke and Lauren discuss how this data can provide valuable insights into workforce trends, helping managers make informed decisions and improve employee engagement.

Treating Healthcare Employees as Valued Consumers

Lauren insists on the importance of regarding healthcare employees as consumers who deserve a supportive work environment. By focusing on their well-being, organizations can enhance overall patient care and improve retention rates.

Addressing the Healthcare Worker Shortage

The healthcare industry faces a critical shortage of professionals. Lauren and the hosts explore innovative solutions such as partnerships with educational institutions and scalable laddering models that recognize and credit professionals for their skills and experience.

Internal Mobility Programs: The Path to a Stronger Workforce

Internal mobility is key to developing talent within healthcare systems. Lauren emphasizes the need to cultivate a culture where internal growth is prioritized and employees are given opportunities to advance based on their skills and contributions.

Embracing Flexible Education Programs

Education is a significant barrier for many who aspire to healthcare careers. Lauren advocates for flexible education programs and rethinking certification processes to make it easier for individuals to enter and progress in the healthcare field.

Pharmacy Techs: Untapped Potential

Pharmacy techs face limited opportunities for advancement. Lauren shares her thoughts on creating better career pathways for these professionals, suggesting a shift towards skills-based hiring and better job descriptions to utilize their full potential.

Thank you for staying connected with The ASHHRA Podcast. Your support helps us bring crucial conversations and expert insights to the forefront of healthcare HR.

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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We are thrilled to bring you insights from our latest episode featuring the esteemed Dr. David Reich, President of Mount Sinai Hospital in New York City.

🎙 Episode Highlights:

- Innovative Training in Healthcare:

Dr. David Reich shares his vision for creating a residency-like program for industrial engineers within healthcare. By partnering with organizations, this initiative aims to leverage the energy and enthusiasm of new engineers to drive performance improvements.

- HR's Strategic Role:

David highlights the critical need for HR to go beyond transactional activities. He advocates for a robust investment in people—covering talent acquisition, preventing turnover, labor management, talent development, and continuous learning. It’s all about fostering a culture that integrates performance improvement tools and prioritizes people operations.

- AI and Technological Augmentation:

One of the transformative elements discussed is the role of AI in healthcare. Reich’s pioneering work with AI, especially his malnutrition detection algorithm, showcases how technology can enhance clinical decision support without replacing the human touch. His algorithm, integrated into electronic health records, has notably increased malnutrition diagnosis rates, highlighting AI's potential to direct the right interventions to the right patients at the right time.

- Advancing with Empathy and Agility:

Dr. Reich and our host Luke discuss the importance of maintaining empathy in healthcare operations. Continuous learning, performance improvement, and an agile approach are key facets that Mount Sinai upholds to enhance patient care and employee well-being.

- The Future of HR with AI:

Luke presents an intriguing notion: referring to human resources as "augmented HR." This concept underscores the synergy of humans and technology, much like street sweepers and gold miners who benefit from technological advancements, ensuring the human element remains at the center of workforce management.

🏆 Notable Achievements:

Beyond his roles at Mount Sinai, Dr. David Reich is also a finalist for the prestigious UCLA Hurst Healthcare Prize. His impactful work, including over 100 academic publications, reflects his commitment to healthcare innovation and excellence.

Join the Conversation:

Listen to the full episode on our [website/link] and delve into the ways AI and human-centric strategies are reshaping the future of healthcare. Discover how your organization can implement these transformative insights to improve both patient care and employee satisfaction.

Thank you for being part of our growing community dedicated to advancing healthcare through strategic HR and technological innovation. Stay tuned for more thought-provoking discussions and expert insights in our upcoming episodes!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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In this insightful episode, our hosts Bo and Luke dive deep into the complexities and trends of healthcare HR with our special guest, Tom Nesteruk. As the Senior Vice President of HR and Associate Chief People Officer at AdventHealth, Tom brings a wealth of experience and an inspiring journey from various industries to the forefront of the discussion.

Here's a sneak peek of what you'll learn:

🎧 Impact of Healthcare Experiences

Tom enlightens us on how both positive and negative patient care experiences influence the recruitment and retention of healthcare talent. He emphasizes the critical nature of aligning HR strategies with patient care to create an appealing environment for potential employees.

💡 Post-Pandemic Shift

The conversation explores the significant shift from pandemic-focused recruiting to engaging and retaining current employees, illustrating the importance of having structured playbooks and preparedness for any crisis.

🏥 Strategic HR Alignment

Tom draws fascinating parallels between consumer strategies and HR efforts, advocating for a consumer-like experience for employees to enhance retention. His insights into developing a robust employment brand strategy are invaluable.

🔧 Technology & Collaboration

A major highlight is the transformative role of technology and AI in HR. Tom shares anecdotes about collaborative decision-making at AdventHealth, showcasing how departments like IT, finance, and HR must work together to drive successful outcomes.

🌟 Trust and Leadership

Tom also discusses the critical aspect of internal relationships and trust, mentioning how a unified, inclusive culture facilitates rapid decision-making and supports the organization through challenging times, such as the COVID-19 pandemic.

🚀 Tom's Inspiring Journey

From aerospace defense to hospitality giants like Marriott and Disney, and now in healthcare, Tom's transition story is truly inspiring. His personal connection to AdventHealth, given his father-in-law’s treatment for cancer, adds a poignant touch to his professional narrative.

Don't miss out! Your professional development and learning journey start here.

Warm regards,

The ASHHRA Podcast Team

P.S. Know someone who would benefit from these insights? Share the podcast with your colleagues and help spread valuable knowledge within our healthcare HR community! 💌

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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In this episode, our hosts Luke and Bo are joined by the incredible Tina Esposito, Senior Vice President and Chief Data Officer at Advocate Healthcare, for a deep dive into the transformative power of data and analytics within the HR space.

Highlights You Don’t Want to Miss:

- Tina Tuesday: Discover the concept behind "Tina Tuesday" and why dedicating a day to focus on data and analytics can revolutionize HR practices.

- Data-Driven Decision Making: Learn how New York Presbyterian’s HR officer has fostered an environment where staff can freely discuss issues, leading to more efficient problem-solving.

- AI and Predictive Modeling: Be captivated as Tina discusses the impact of AI on data compilation and presentation in HR, and the potential efficiencies AI can bring to coding and data analysis.

- Merging Data and Organizations: Gain insights into the challenges and strategies of integrating data following a merger, including the move to the cloud for seamless integration.

- Collaborative Efforts: Hear firsthand about the importance of asking the right questions and involving HR in decision-making in data analysis to meet organizational goals.

- Tools and Techniques: Get Tina's take on her favorite tools, such as Power BI, and why fitting the tool to the need is crucial for effective data use.

Special Segments:

- Bo shares his experiences as the former head of HR operations at the White House, discussing the importance of predictive modeling and utilizing existing resources.

- Tina offers invaluable tips for smaller organizations on how to leverage analytics and reporting, even without a dedicated data department.

Professional Development:

Tina provides resources for those seeking to enhance their skills in HR and data science, including educational opportunities, books, and collaborations with peers.

Stay Connected:

Luke and Bo express their appreciation for Tina’s profound insights and mention plans to keep in touch for future discussions and updates on her groundbreaking ideas.

Tune in now and transform your HR strategy!

Best Regards,

The ASHHRA Podcast Team

P.S. Spread the word! Share our podcast with colleagues and friends who are passionate about data-driven HR. Together, we can achieve great things!

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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This thought-provoking conversation features our esteemed guest, Leeann Kaminsky, Chief Human Resources Officer at West Virginia University Health System (WVUHS). With over 25 years of experience in HR roles, Leeann shares invaluable insights into the transformation and growth of the healthcare system under her leadership.

Key Highlights from this Episode:

- A Journey of Financial Wisdom: Leeann Kaminsky shares her impressive story of consolidating student loans at a 2.7% interest rate and paying back $75,000 over 15 years. This story resonates with our listeners, emphasizing financial responsibility and long-term planning.

- Supporting Education: WVUHS’s commitment to education shines through their tuition program. Since 2018, they have covered a significant percentage of tuition for both employees and their dependents, promising 100% tuition coverage for staff attending WVU University. This program not only reduces the financial burden of college education but also retains talent within the organization.

- The HR Nurse Program: This initiative offers financial support and job commitment to nursing students, ensuring they join WVU Medicine post-graduation. This approach addresses the healthcare workforce shortage and demonstrates a solid partnership between academic and healthcare institutions.

- Integrating Healthcare Systems: Leeann dives into the complexities of hospital acquisitions, discussing the integration of payroll and medical record systems while maintaining the community culture. Employee engagement and open communication are crucial components, with Leanne and the CEO routinely visiting hospitals to ensure staff feel heard and valued.

- Employee Recognition and Community Culture: The importance of recognizing and appreciating employee efforts is central to WVUHS’s philosophy. Leeann’s dedication to creating a workplace where employees feel a sense of belonging is evident in her strategic initiatives, which have gained recognition industry-wide.

- Future Technologies and Support Systems: Leeann also discusses plans to introduce virtual nursing and programs to retain senior nurses with flexible schedules and full benefits. These forward-thinking initiatives are aimed at improving healthcare delivery and ensuring the welfare of healthcare professionals.

- Addressing Rural Healthcare Challenges: With concerns about long wait times for tests in rural areas, WVUHS is working on innovative hub-and-spoke models to enhance patient care across the state, ensuring timely access to medical services.

This episode is packed with insights that underscore the importance of strategic HR leadership in healthcare, the symbiotic relationship between education and organizational success, and the value of nurturing community culture within larger systems.

Thank you for being a valued listener. We look forward to bringing you more enlightening conversations soon!

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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We are thrilled to share the latest episode of The ASHHRA Podcast, featuring a dynamic and insightful conversation with Susan Burke, the Vice President of Talent Acquisition at PeaceHealth.

Training as a Cheat Code for Life

Host Luke kicks off the discussion by emphasizing the importance of training and learning from others to achieve mastery. Using Michael Jordan's transition to baseball as an analogy, Luke illustrates how practice and deliberate training are crucial for excelling in any new field.

The Safe Space for Learning

Emphasizing the need for a safe learning environment, Susan encourages a mindset of seeking help and learning from others, even if it means approaching those who seem unapproachable. Luke adds that this requires checking one's ego and having the courage to seek guidance from experts.

Evolution of Recruitment

Susan takes us through the transformation of the recruitment industry—from the days of fax machines to modern technology. She underscores the importance of personal relationships and mentorship in her career and talks about the professional development initiatives for her team at PeaceHealth.

Building Mental Toughness

Highlighting the necessity of mental toughness in recruiting, Susan shares how PeaceHealth's talent acquisition team adapted their training, focusing on system usage, mental grit, and resilience during the COVID-19 pandemic. The concept of "team 212" is introduced, emphasizing daily improvements to enhance overall performance and engagement.

Personalization and Recognition

Luke discusses the impact of eliminating email templates to personalize communication, while Bo reflects on the correlation between mental and physical toughness in recruitment. Susan discusses reframing negative thoughts, recognizing individual strengths, and providing personalized support to team members.

Continuous Learning and Development

Our hosts underline the importance of continuous learning and professional development, advising intentional time allocation and prioritization for self-improvement in HR. The conversation also delves into process improvement and its relevance in different organizational settings.

A Parent's Perspective

Susan draws parallels between professional resilience and her experiences as a parent, emphasizing lifelong learning and the importance of seeking help. The episode concludes with an inspiring discussion on building a high-performing team through understanding, recognition, and continuous development.

This episode is a treasure trove of insights, especially for HR professionals looking to enhance team performance and organizational outcomes. Listen now and be inspired by the wisdom and strategies shared by our esteemed guest, Susan Burke.

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

Support the Show.