In this week's episode, we delve into Sam's journey, exploring the profound insights she has to share on leadership, entrepreneurship, and excellence in hospitality. This episode is particularly special to me because it covers essential aspects that every accommodation business owner strives to master: leadership and guest satisfaction. We discuss real, actionable strategies Sam has applied throughout her career. Whether you run a hotel, a quaint bed and breakfast, or a bustling short-term rental, the wisdom shared here will help you enhance your operational approach and guest relations, fostering both growth and loyalty. Samantha Cox's career is a testament to what one can achieve with passion and perseverance. Over the last two decades, she has navigated the complexities of working with high-profile individuals and global brands, from the secluded Necker Island to the bustling halls of Hard Rock. Sam's time with Sir Richard Branson honed her skills in managing intricate operations and celebrity engagements, translating these into creating exceptional guest services that resonate globally. Now leading her consultancy, Samantha Cox International, and the celebrated Shell House in Sydney, she embodies the spirit of dynamic leadership and commitment to excellence. In this episode, we discuss: 00:00 - Introduction and Regional NSW Tour 02:56 - From Backpacker to Richard Branson’s EA 07:58 - Exploring Leadership and Hospitality 12:53 - The Role of Passion in Hospitality 25:05 - Enhancing VIP Guest Experiences 30:02 - Effective Team Building and Personalization 34:53 - Conclusion and Final Reflections ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free! ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/ 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence. Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.

Every once in a while, you meet people who just stand out in a crowd, those you are naturally drawn to because of their energy and insights. During my recent visits to Banff and Boise, Idaho, I had the pleasure of spending time with one such individual; Kim Fitzpatrick from Launched Host. Our conversation was enriching and filled with actionable insights that I thought you all could benefit from. I knew I had to get her on the show as soon as possible. This week’s episode is a must-listen, as Kim shares invaluable advice for anyone involved in setting up new accommodations. This will even be useful if you are thinking of updating your property.

In our discussion, Kim delves into the complexities of preparing and launching new properties. She offers a wealth of information that goes into the intricacies of property setup, from choosing the right design and furnishings to ensuring everything is guest-ready. What struck me most was the significant amount of effort and detailed planning required, which is often underappreciated until one is deeply immersed in the process.

Kim’s expertise highlights how professional help can drastically reduce the time and stress involved in setting up a property. She outlines a structured approach that not only expedites the process but ensures that every detail is meticulously handled. For those of us in the hospitality industry, understanding these steps is crucial because they have a direct impact on guest satisfaction and our success.

SHOW LINKS

Launched Host: https://launchedhost.com

In this episode, we discuss:

00:00 Introduction and Welcome

01:00 Setting up your AirBNB

03:00 Essential First Steps for Property Preparation

07:07 Detailed Steps for Setting Up a Property

17:30 Incorporating Technology in Property Setup

20:26 Evaluating the Financial Impact of Setup Delays

25:04 Managing Relationships During Property Setup

27:15 Must-Have Products for Efficient Setup

29:54 Strategic Tips for Effective Property Setup

31:14 Wrapping Up: Final Thoughts and Contact Information

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🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

The trusted tech partner you can count on. We deliver results.

🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!

ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!

📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/

🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity

🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/

🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

Affiliate Disclaimer:

This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.

#AirbnbSetup #AccommodationSuccess #PropertyManagementTips