Episodes

  • Pump Up Your Customer Experience with These 5 Methods
    Jun 28 2024

    https://activatecx.arroyo360.com/5CXMethods
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    Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and automation to stay ahead in the ever-evolving landscape of customer sales and service.

    Watch now to unlock the potential of growing your business to compete in a modern world!

    Chapters
    00:22The Case for Better CX
    06:08 CX Method #1
    10:36 CX Method #2
    15:08 CX Method #3
    22:25 CX Method #4
    29:30 CX Method #5

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    33 mins
  • How AI will Help Customer Conversations
    Jun 24 2024

    Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

    In this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!

    Chapters
    00.03 The Obstacle is the Way
    03:28 Towing the Line
    09:55 Becoming Indispensable
    15:18 Staying On-Point
    16:59 Can’t We All Get Along
    19:18 The Files are In the Computer
    23.32 Flying Cars and Silver Suits
    27:07 X Marks the Spot
    28.46 Getting Better


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    32 mins
  • Revolutionize Your Business with Realtime Guidance
    Jun 17 2024

    Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

    Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!

    Chapters
    00:03 The Balto Origination Story
    03:32 Changing the Conversation
    07:28 Baselining the Organization
    08:34 EX and the Big Picture
    12:36 Follow the Money
    14:20 The Chicken or the Egg
    16:32 Know Thyself
    21:06 You are My Density
    25:31 The Nail in Your Forehead
    28:14 Thanks

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    28 mins
  • What Business Leaders Need to Know about AI
    May 22 2024

    Learn More https://activatecx.arroyo360.com/activateCXtoday

    Dive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!

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    19 mins
  • The Secrets to Adopting AI in Business
    May 14 2024

    Activate AI in Your business https://activateCX.arroyo360.com/activateCXtoday

    Want to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI integration.

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    18 mins
  • Why Nextiva Is Killing It (How They Did It)
    Apr 10 2024

    Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday
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    Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology.

    #contact center ai #customer experience #ai

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    34 mins
  • Unveiling AI breakthroughs
    Apr 3 2024

    Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtoday

    Discover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca.

    #ringcentral #five9 #AI #chatbot #IVA #disruption_4

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    21 mins
  • Nextiva's Race to Democratize CX Technology
    Mar 26 2024

    Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday

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    As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for the future of customer experience with this powerful merger.

    #cx #contactcenter #ex #ai #merger #nextiva #digital transformation

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    22 mins