In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former insurance defense attorney, recommended by Nancy Germond. Quentin shares invaluable insights from his extensive career, offering a unique perspective on the relationship between insurers, adjusters, and claimants. Together, they discuss the importance of fair and timely claim resolution, the pitfalls of lowballing offers, and the benefits of understanding both sides of the legal process.

Listeners will learn about the handling of mediations, the role of defense counsel, and the critical need for adjusters to act professionally and ethically. Quentin emphasizes the importance of treating third-party claimants with the same respect as policyholders, highlighting how a macro approach to claims can lead to better outcomes for insurance companies.

This episode provides practical advice for new and seasoned adjusters alike, including how to navigate complex claims, the value of transparency, and the strategies for effective communication with both defense attorneys and claimants. Join us for an enlightening conversation aimed at enhancing the skills and knowledge of insurance professionals.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Join Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims adjuster. They break down the career path from novice to seasoned professional, emphasizing the value of experience, continuous learning, and self-education. You'll hear them discuss the importance of communication skills, understanding complex insurance policies, and the personal satisfaction that comes with mastering this field.

Chantal and William also share practical advice on pursuing professional designations like AIC or CPCU, cross-training in different types of claims, and taking the initiative in self-education. They highlight the significance of clear communication in policy interpretation and the benefits of specialized knowledge.

In this episode, you'll get insights on avoiding burnout, maintaining a work-life balance, and finding fulfillment in your career. Plus, they touch on the potential challenges and rewards of further education and certifications, and why staying up-to-date with industry developments is crucial.

Don't miss their discussion on the concept of expertise in claims handling, the value of teamwork, and the role of passion in achieving job satisfaction. Tune in for an informative and engaging conversation that will help you navigate your career as a claims adjuster.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Happy Independence Day!

We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new technologies like e-bikes and drones are transforming insurance coverage.

Key Discussions:

• Motorized Vehicles: This episode examines the insurance applications and legal classifications of new forms of transportation, such as e-bikes and motorized scooters, particularly with respect to pedestrian-related accidents.
• Policy Updates: William and Chantal discuss the necessity of changing the wording of policy forms that are currently used in insurance policies. This conversation centers on outdated insurance clauses that tend to overlook new or emerging technologies. Examples include exclusions for drones and their impact on current coverage.
• E-Bike Coverage: This episode also considers a hypothetical e-bike accident and how a standard homeowner policy may or may not provide coverage.
• Policy Understanding: In this segment, William and Chantal discuss the importance of reading and fully understanding insurance policy forms to ensure that correct coverage decisions are made on each claim.
• Liability and Coverage: This section discusses liability issues related to non-traditional vehicles in relation to motor vehicles, including the subtle differences in registration, coverage, and the definitions embedded in a traditional homeowner's insurance policy.
• State-Specific E-Bike Laws: Chantal and William cover how various state laws could affect the coverage of e-bikes under current policy forms and legislation. Are e-bikes required to be registered in your state? Listen here to find out.
• The Significance of Punctuation in Policies: Chantal points out the noteworthy influence of punctuation in policy wording and how its consequences for interpreting coverage can have profound effects on whether a claim is covered.

Be prepared for an exciting upcoming episode where Chantal and William will discuss the journey from novice to expert in the claims business.

Tune in next time for more expert discussions as we continue to unravel the intricacies of the insurance industry and enhance your expertise in claims adjusting.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance claims.

https://www.linkedin.com/in/luisarturodiaz/

https://www.gobeyondroadmap.com/

In this episode, they explore the transformative impact of artificial intelligence on the insurance claims process. Luis introduces Claim Mentor, an innovative AI tool that streamlines claimant statement processing and transcription scheduling. The hosts discuss the challenges faced by adjusters, the importance of the human element in client interactions, and how AI can offer varied perspectives on cases. They also dive into the integration of AI in claim processing, the significance of active listening in interviews, and the crucial role of effective communication in managing customer claims. Tune in to this engaging conversation as they navigate the intersection of technology and human expertise in the dynamic field of insurance claims management.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience with a loss. Chantal provides practical techniques for de-escalating tense situations, such as speaking softly or using strategic pauses during phone calls.

They also discuss the challenges of managing stress and emotional resilience for adjusters, emphasizing the importance of continuous education and self-care. The conversation touches on the impact of AI in claims processing and the importance of maintaining the human touch despite technological advancements.

Listeners are reminded of the importance of picking up the phone and having real conversations with claimants, understanding regional and cultural differences, and educating both themselves and their clients. Bill and Chantal also tease an upcoming episode featuring Luis Diaz, who will discuss the role of AI in the industry.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also covers the 'duty to defend' in insurance policies, handling cases involving attorneys, and the procedures and implications of filing a lawsuit.

Chantal shares valuable insights from her book, "The Art of Adjusting®," while both hosts emphasize the need for prompt and clear communication to prevent potential bad faith claims. Listen to gain a thorough understanding of these crucial aspects of claims adjusting and learn how to handle the complexities of litigation successfully.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims.

To read more on the topic of determining the value of claim settlements, be sure to check out the latest ACM Blog Post on the topic.

From property damage to bodily injury claims, William Auten and Chantal Roberts explore the complex task of evaluating special and general damages, unpacking common misconceptions and debunking myths along the way. Drawing from their extensive experience in the field, they share real-world examples and practical strategies for accurately valuing claims while ensuring fairness and ethical integrity.

Tune in as they discuss topics such as replacement costs vs. actual cash value, the concept of betterment, diminished value in automobile claims, and the challenges of determining liability and negotiating settlements. Whether you're a seasoned claims adjuster or just starting out in the industry, this episode provides valuable insights to enhance your expertise and empower you to navigate the complexities of claims adjustment with confidence.

Interested in learning more? Check out the latest titles by Chantal Roberts:

- Once Upon A Claim: Fairy Tales to Protect Your Ass(ets)
- The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

Don't miss out on this informative and engaging conversation on "Deciphering Damages" - only on "The Art of Adjusting® Podcast." Subscribe now and join us as we continue to explore the art and science of claims adjustment, one episode at a time.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict liability. Discover how these legal frameworks affect insurance claims and the responsibilities of policyholders, illustrated with practical examples and a unique fairy-tale twist.

In this discussion, they illuminate the complexities of liability and policy language, using a captivating story involving Rapunzel. Learn more about how these issues impact insurance claims by visiting Auten Claims Management, where you can find out how ACM aids insurance companies and self-insured entities in investigating third-party liability claims. Explore the depths of claims adjusting at The Art of Adjusting, where you can also learn about the author Chantal Roberts and her publications. Don’t miss out on Chantal Roberts' new book, “Once Upon a Claim,” available at Bookshop.org. Secure an advance copy and immerse yourself in a world where fairy tales, nursery rhymes, and fables do more than entertain—they educate on the essentials of property and casualty insurance and claims. Roberts turns the potentially daunting subject of insurance into an engaging and accessible guide for confidently navigating claims with insight and authority.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.