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How well do you understand the values your patient holds? What do they care about besides just getting their problem fixed? We can “fix” their problem AND not actually improve their lives or their health. BUT if we understand what matters to them then we are better able to fix their problem in a way...

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We need to develop personally at least as much as we need to develop professionally if we want to deliver great healthcare. I’m joined by Grant Downie OBE, medical and performance specialist consultant. He is also a physiotherapist and mentor for people wanting to improve their leadership and communication skills. Today we talk through Every...

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How have your beliefs about the healthcare you deliver evolved over the time you’ve been practicing? What’s shaped that evolution? How do you try to consciously evolve your beliefs? Do you spend too much attention on the doing side of health that you miss the being side of health? Mark Stolow, CJO of Huddol had...

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Training for person perception and communication needs the same rigor and status as “hard skills training” This episode’s guest is Danielle Blanch Hartigan, PhD, MPH who is social scientist with interdisciplinary research and teaching interests in psychology and public health. Her research, broadly defined, aims to understand how psychological constructs influence the powerful relationship between...

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The concept of person-centred care is a complex one. To deliver true person-centred care there are a lot of components to be aware of and no definitive “How-to” manual. As healthcare providers we’re trained to solve problems. When it comes to person-centred care we typically focus on the wrong problems. We’re good at finding and...

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