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The Empathy Edge

By: Maria Ross
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  • Summary

  • Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.
    2020-2022 Maria Ross
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Episodes
  • Barbara Huelat: Empathy for Dementia Caregivers and Effective Interventions

    Barbara Huelat: Empathy for Dementia Caregivers and Effective Interventions
    Jul 16 2024
    According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the development of medical breakthroughs. Today, you'll learn why dementia is not a disease, but a symptom, and what caregivers go through, experience, and need - especially from their managers and workplace colleagues.I talk with Barbara J. Huelat about what dementia is, how emotional interventions are more effective than cognitive ones, and how to create more healing environments in hospitals and workspaces. You’ll gain empathy for your colleagues who are dementia caregivers, as Barbara shares her personal experience caring for her mother and husband, and she talks about what workplaces can do to better support caregivers in the office to help them continue to perform and do their best work. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Emotional memories are those with our senses - these memories can reach a person with dementia where language or cognitive memories cannot.It is critical to prepare your helpers and part-time caregivers if you are away to give everyone the best chance for success, much like having a disaster plan.Be flexible, don’t try to change reality, and give information rather than asking questions. You can go far with that, even when there are mistakes and challenges."Be understanding of what they're going through. There's a very large emotional drain on the person. The caregiver is often considered the second patient as their health risks skyrocket while taking care because it’s long-term chronic stress that doesn’t go away like acute stress." — Barbara HuelatAbout Barbara J. HiuelatBarbara J. Huelat is a prominent Human Centric Healthcare Designer, author, and speaker. She has created healing environments and solved health challenges for more than 300 healthcare organizations and serves as a healing environment consultant to healthcare facilities, product manufacturers, academia, institutions, and the architectural design community. By placing humanity at the core, her pioneering mindset proves that human-centric designs impact healing, improve the human experience, affect health outcomes, and are cost-effective.Ms. Huelat’s latest work, Taming the Chaos of Dementia: A Caregiver's Guide to Interventions that Make a Difference, provides a compassionate and insightful guide to those facing the tumultuous journey of dementia, offering solace, support, and practical strategies to navigate this challenging path. Currently, she shares human-centric designs globally via lecturers at international conferences, universities, and organizations and through research collaborations with government agencies and universities, contributing to white papers and research articles. Always fascinated with the beauty of science and the science of design, she believes human-centric design experiences can mitigate human misery.Connect with Barbara HuelatWebsite: barbarahuelat.comX: x.com/huelat92456LinkedIn: linkedin.com/in/barbara-huelat-fasid-aahid-edac-89061213Facebook: facebook.com/barbarajhuelatInstagram: instagram.com/bhuelatBook: Taming the Chaos of Dementia: A Caregiver's Guide to 9 Interventions that Make a DifferenceJoin the community and discover what empathy can do for you: red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!Connect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaBook your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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    34 mins
  • July Hot Take: How Thoughtful Decisiveness Shows Your Team Empathy

    July Hot Take: How Thoughtful Decisiveness Shows Your Team Empathy
    Jul 9 2024
    Today we're diving into Pillar Four of the 5 Pillars of Effective Empathetic Leadership featured in the new book coming September 10, The Empathy Dilemma - Decisiveness. Yes, factoring in various viewpoints is the way forward for empathetic leaders - and enables us to see more opportunities and avoid more risks. But we must combine that with swift and decisive action to make a call. Leaving your people in limbo or avoiding difficult conversations is unkind. And leaves your people paralyzed, unsure of what to believe, do, or expect next. In our dive into decisiveness today, I talk about what decisiveness is and why it is important. And I’ll hone in on six strategies that you can start using today to be more decisive. More details, examples, and tactics to try can be found in The Empathy Dilemma, so don’t forget to snag your presale copy now at TheEmpathyDilemma.com. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Avoiding employees until you have something to report isn’t empathetic - get in the habit of giving status updates, even if it is just “we’re working on it.”Dithering over your decision does not demonstrate empathy. Not knowing what decision to make, no matter how you mask it, demonstrates fear and insecurity.Learn to be clearer more quickly. Talk openly about the choices you’re making whenever possible.Put a deadline on your thoughts. It’s not about making good choices, it’s about making good choices in a timely manner. "Perfection isn’t the goal, even when it comes to high-stakes choices. Don’t succumb to analysis paralysis. Instead, gather input, decide, and move forward with a sense of curiosity and experimentation." — Maria Ross Join the community and discover what empathy can do for you: http://red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaBook your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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    19 mins
  • Esther Goldenberg: Imagining Deborah's Untold Story with Empathy

    Esther Goldenberg: Imagining Deborah's Untold Story with Empathy
    Jul 2 2024
    What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains untold?My guest is Esther Goldenberg, educator and author of the Biblical fiction novel, The Scrolls of Deborah. We discuss how a few lines in the Bible sparked Esther's curiosity to imagine this woman's entire life story and perspective, how seeing historical events from other points of view can be so valuable and fill in gaps or change hearts, and how books and stories help us nourish empathy and relate to others from a safe distance. We also talk about how writing can be a lonely endeavor and what creating something for the world that only exists in your head feels like.Esther even reads us a passage from the novel that is a shining example of an empathetic conversation so pay attention to that debrief as well!To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Build a practice of engaging in literature, music, documentaries, movies, and other media created by people and about people who have different life perspectives than you. It will build and foster empathy.As human beings, we can become numb to large numbers surrounding tragic events. By bringing it into the story of one person or one family, such as in historical fiction, it can remind the readers that it is about the one, even among the many.Scenes in books and movies can model empathy for those who do not necessarily see it in their daily lives. "Through fiction, people get to really see themselves in the characters and see the characters as people who they get to know. And that really creates fertile ground for empathy." — Esther GoldenbergEpisode References:Shira Guru and the unSTUCK methodThe Empathy Edge podcast: Chris L. Johnson: When Leaders Pause, They WinAbout Esther Goldenberg, Educator and Author, The Scrolls of DeborahEsther Goldenberg is a native Chicagoan, author, educator, and mother. Once a reluctant reader, but always someone who enjoyed a good story, she developed a passion for writing. Her much anticipated Biblical fiction novel, The Scrolls of Deborah, is available in paperback, e-book, and audio formats. Esther continues to write and teach students of all ages, with most of her workshops now tying in with themes from her book.Connect with Esther Goldenberg: Website: EstherGoldenberg.comBook: The Scrolls of Deborah: amazon.com/Scrolls-Deborah-Esther-Goldenberg/dp/195590541XFacebook: facebook.com/EstherGoldenbergAuthorInstagram: instagram.com/EstherGoldenbergAuthorJoin the community and discover what empathy can do for you: red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!Connect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaBook your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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    42 mins
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