Episodes

  • BPO vs. Captive - What's Best for Your Business?

    BPO vs. Captive - What's Best for Your Business?
    Dec 28 2023
    Join us with Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Whether you're looking to establish internal shared services or considering outsourcing your business processes, this episode provides actionable insights and real-world examples to help you make informed decisions.
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    14 mins
  • Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves

    Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves
    Dec 19 2023
    Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, in a thought-provoking discussion as she reveals game-changing strategies to thrive in today's dynamic landscape. From hybrid operating models to skipping the SLAs, and even leapfrogging maturity curves, Jodi shares her invaluable insights on maximizing the value of GBS. Plus, don't miss Jodi's intriguing future predictions of Business Process Outsourcing (BPOs).
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    18 mins
  • The Back Office Trap: GBS Survival at Stake

    The Back Office Trap: GBS Survival at Stake
    Nov 29 2023
    In this interesting podcast episode, you'll hear from Dr. Turan Sahin from Allianz Services. He shares some valuable insights on how GBS can really excel in today's cutthroat business world. Dr. Sahin dives into the topic of why it's crucial for GBS to have an entrepreneurial spirit. He also sheds light on effective methods for finding and keeping top talent, and emphasizes the importance of GBS being seen as a trusted "doctor" for businesses, rather than just a behind-the-scenes cost center. It's an episode you won't want to miss!
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    15 mins
  • GBS Needs to Earn Its Seat at the Table

    GBS Needs to Earn Its Seat at the Table
    Nov 17 2023
    Join Sameer Jalundhwala, SVP, GBS at NTT Ltd. as he discusses why GBS leaders should act like entrepreneurs, focus maniacally on internal transformation and earn their seat at the table in this insightful episode.
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    15 mins
  • Opportunistic vs. Strategic: The Dilemma of External GBS

    Opportunistic vs. Strategic: The Dilemma of External GBS
    Nov 10 2023
    Explore the future of sustainable GBS with Jan Nikus, VP of GBS at KONE. Join us as we discuss strategic focus, talent, and more.
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    15 mins
  • Navigating the IT-GBS Relationship: Challenges and Solutions

    Navigating the IT-GBS Relationship: Challenges and Solutions
    Oct 25 2023
    Join us in bridging the gap between IT and GBS for successful technology transformation. Explore the dynamics between IT and GBS leaders as CIO Jennifer Crites and VP-GBS Amit Yadav navigate tech decision-making. Gain valuable insights on RPA and discover effective budget strategies and value measurement. Tune in to this informative podcast episode and unlock the keys to IT-GBS collaboration.
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    23 mins
  • Saying 'Yes, and': How Modern CIOs Are Changing the Game

    Saying 'Yes, and': How Modern CIOs Are Changing the Game
    Oct 19 2023
    Discover why Filippo from Reckitt believes in answering questions with "Yes, and..." and how Lars from Fresenius Kabi views GBS as more than just the "Office of the Fairytale." Get ready for an in-depth conversation on RPA, budget allocation, and the critical art of selecting the right technology partners.
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    22 mins
  • Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled

    Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled
    Oct 17 2023
    Unlock the secrets of successful IT-GBS collaboration! Join our podcast as CIO Rogério Peres from JBS USA and GBS leader Sumit Mitra from Tesco share insights on strategic alignment, budget management, and more.
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    25 mins