The Leadership Japan Series Podcast By Dale Carnegie Japan cover art

The Leadership Japan Series

The Leadership Japan Series

By: Dale Carnegie Japan
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Leading in Japan is distinct and different from other countries. The language, culture and size of the economy make sure of that. We can learn by trial and error or we can draw on real world practical experience and save ourselves a lot of friction, wear and tear. This podcasts offers hundreds of episodes packed with value, insights and perspectives on leading here. The only other podcast on Japan which can match the depth and breadth of this Leadership Japan Series podcast is the Japan's Top Business interviews podcast.© 2022 Dale Carnegie Training. All Rights Reserved. Economics Management Management & Leadership
Episodes
  • How To Get Performance Alignment

    How To Get Performance Alignment
    Jan 28 2026
    When an organisation has lots of moving parts, coordination becomes a competitive advantage. Divisional rivalries, egos, "not invented here," and personal competition can quietly shred performance, while external shocks—regulatory changes, competitor M&A, natural disasters, and market movements—keep landing on your desk. The leader's job is to create solid alignment between what the company needs and what individuals actually do every day. What is performance alignment and why does it matter in 2025-era organisations? Performance alignment is the tight fit between company direction and individual behaviour so the business operates like one smooth machine. Without alignment, internal friction beats you before the market does—teams compete instead of coordinate, priorities conflict, and effort gets wasted on "busy work" that looks active but doesn't move results. In post-pandemic business (2020–2025), this got harder: hybrid work increased miscommunication, supply chains became less predictable, and regulation shifts plus competitor consolidation raised complexity. In Japan, alignment can be strong once decisions land, but slower if consensus and cross-division coordination drags. In the US, execution can be fast, but priorities can splinter if each function runs its own agenda. In multinationals, the "moving parts" problem is amplified; in SMEs, a single misalignment can derail the whole plan. Do now: Write the one-line "main game" for this quarter and check every team goal against it. How do vision and mission create alignment across divisions and teams? Vision and mission align performance by clarifying where you're going and what you will (and won't) do to get there. Vision is the window to a brighter future and the goals for where you want to be—and there's usually a macro company vision plus a unit-level vision that translates strategy into local execution. When teams can "juxtapose" their contribution to the enterprise vision, motivation rises because people can see how their work matters. Mission then adds operational clarity by defining purpose and boundaries, preventing scattergun activity. This is where big organisations often win: leaders at firms like Toyota or Unilever typically cascade strategy into unit-level execution targets; startups do it faster, but sometimes leave it implicit, which can cause drift as the company scales. Do now: Rewrite your unit vision in one sentence that shows exactly how it supports the enterprise vision. How do shared values drive engagement and commitment (especially across cultures)? Shared values align performance because they act as the cultural glue that keeps behaviour consistent under pressure. Values aren't posters—they're the rules of the road for how decisions get made, how conflict gets handled, and what "good" looks like when nobody is watching. The hard truth is the personal value spectrum is extremely varied, so alignment doesn't happen by accident. Leaders have to make values explicit, visible, and reinforced through recognition and consequences. In Japan, values often support harmony and consistency, but can also discourage constructive challenge if not balanced. In the US, values may champion individual initiative, but can turn into silos if each team's "value" becomes their private religion. In both contexts, values determine whether people truly commit or just comply. Do now: Pick 3 values and define the observable behaviours that prove each one in meetings, customer work, and decision-making. What is a position goal and how does it motivate teams to perform? A position goal aligns performance by giving teams a clear competitive target: where do we want to rank? That could mean market share dominance, profitability leadership, or rapid growth—inside your industry, sector, or even within your own global organisation. This is powerful because many teams feel isolated and assume their work doesn't make much difference. A visible ranking goal (top ten by revenue, number one in customer retention, highest NPS in the region) turns effort into identity and recognition. In large enterprises, position goals can be highly motivating because teams can see how they compare globally. In SMEs, position goals should be chosen carefully—too grand and they feel fake; too small and they don't inspire. Consumer sectors may chase share; B2B may prioritise margin and renewal stability. Do now: Choose one position goal for 2026 and define the single metric that proves it. How do KRAs, standards, and activities translate strategy into daily execution? KRAs, standards, and activities align performance by turning "strategy" into measurable work that gets done consistently. Key Result Areas (KRAs) identify where results must be achieved and what matters most; constant measurement and broadcasting keeps focus. Performance standards then create objectivity—use frameworks like SMART (Specific, Measurable, Attainable, Relevant, ...
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    13 mins
  • The Planning Process

    The Planning Process
    Jan 21 2026
    Planning is what stops "good intentions" turning into chaos. When teams skip planning, they don't just risk missing the deadline — they risk building the wrong thing, burning budget, and exhausting people on rework. A repeatable planning process keeps everyone aligned on outcomes, realities, actions, timelines, resources, and risks, so execution becomes calmer and faster. What is the planning process and why does it matter? The planning process is a repeatable way to define the outcome, map reality, set goals, design action steps, set timelines, allocate resources, plan contingencies, and track progress. It matters because most teams jump straight into the nitty gritty — meetings, tasks, and urgent emails — and mistake motion for progress. Post-pandemic (2020–2026), that "rush to action" has intensified as organisations face tighter budgets, hybrid teams, and faster competitive cycles. In multinationals (think Toyota-scale) you'll see more structure — governance, stage gates, and risk reviews — while SMEs and startups often rely on speed and intuition. Both can win, but both fail when they don't define "finished" early. In Japan, planning can be stronger in discipline but weaker in challenge if people copy seniors; in the US, planning can be faster but thinner if teams overvalue action. Do now: Write one sentence: "We will deliver ___ by ___ so that ___ improves." What is the first step in planning a project? The first step is defining the desired outcome so everyone shares the same destination. If the outcome is vague ("improve customer service"), the plan becomes a debate and execution becomes random. Better outcomes are specific, measurable, and tied to customer impact: reduce onboarding from 14 days to 3, cut defects by 20%, lift renewal rates by 5% by Q3. This is where leaders must "sell" the outcome, not just announce it. People aren't robots; they need to see why it matters, how it connects to strategy, and what trade-offs it requires. Use familiar frameworks to sharpen the outcome: SMART goals, OKRs (Objective + Key Results), or a simple "metric + deadline + owner." Consumer businesses may prioritise speed and experience; B2B firms may prioritise reliability and risk. Do now: Define 3 success measures (metric, deadline, owner) for your outcome. How do you assess the current situation before making a plan? You assess the current situation by establishing a clear baseline with facts, not opinions. You can't plan the route if you don't agree on the starting point. Capture the "as-is" reality: cycle time, backlog size, defect rate, conversion rate, churn, staffing capacity, supplier constraints, approval bottlenecks — whatever defines today's performance. Big firms may pull dashboards and market intelligence; smaller firms may rely on interviews and spreadsheets. Either works if it's accurate. This step prevents the classic argument later: "Did we actually improve?" It also exposes hidden constraints early (for example, a dependency on one overworked specialist, or a vendor lead time that makes your timeline impossible). Across cultures, the trap is the same: assumptions feel efficient until they prove expensive. Do now: List 10 baseline facts and agree: "This is our starting line." How should leaders set goals that actually get achieved? Leaders set achievable goals by breaking big targets into a hierarchy and translating them into weekly and daily units. A goal that can't be converted into actions is just a wish. Start with the outcome, then cascade: quarterly goals → monthly milestones → weekly targets → daily actions. Be realistic about constraints. Startups may set aggressive targets and iterate fast; regulated industries or complex global teams may need more conservative targets because governance, procurement, and compliance add time. In Japan, goal-setting can suffer if people avoid challenging targets to preserve harmony; in the US, it can suffer if targets are ambitious but under-resourced. Either way, align goals with capability, prioritise ruthlessly, and make ownership explicit. Do now: Build a "goal ladder" and assign one accountable owner per milestone. What makes action steps and time frames workable in the real world? Workable action steps name the work, the owner, the sequence, the dependencies, and the barriers — then lock them to real deadlines. This is where plans often collapse: the intent is clear, but the execution design is missing. Strong planning includes task allocation, coordination across teams, sequencing (what must happen first), supervision cadence, and known blockers. Then you set time frames that people respect by tying dates to deliverables, not vibes. Tools like a simple milestone calendar, a Gantt chart for complex work, or Agile sprints/Kanban for flow-based work can help — but the tool won't save you if "done" isn't defined. Deadlines should be explicit, shared, and reviewed, especially in hybrid teams spread across time zones. Do...
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    13 mins
  • The Innovation Process for Leaders

    The Innovation Process for Leaders
    Jan 14 2026
    Doing more, faster, better with less has become the permanent setting in modern business. Post-pandemic, with tighter budgets, higher customer expectations, and AI speeding up competitors, leaders can't rely on "the boss with the whiteboard marker" to magically produce genius ideas on demand. You need a repeatable innovation system that draws out creativity from the whole organisation—especially the people closest to customers. Below is a practical nine-step innovation process leaders can run again and again, so innovation becomes a habit—not a lucky accident. How do leaders define "success" before trying to innovate? Innovation gets messy fast unless everyone is crystal clear on what "good" looks like. Step One is Visualisation: define the goal, the "should be" case, and what success looks like in concrete terms—customer outcomes, cost, quality, time, risk, or growth. In practice, this is where executives at firms like Toyota or Unilever would translate strategy into a shared target: "Reduce onboarding time from 14 days to 3," or "Increase repeat purchase by 10% in APAC by Q4." Compare that with many SMEs where the goal is vague ("be more innovative") and the team sprints hard in random directions. Do now (mini-summary): Write a one-sentence "should be" target and 3 measurable success indicators (KPI, timeline, customer impact). Align the team before you chase ideas. What's the fastest way to gather the right facts without killing creativity? Great ideas come from great inputs, and Step Two is Fact Finding—collect data before opinions. Leaders should separate "facts" from "feelings" by digging into who/what/when/where/why/how. This is where many organisations discover their measurement systems are weak—or worse, wrong. In the US, you might lean on product analytics, A/B testing, and voice-of-customer tools. In Japan, you'll often combine frontline observation (genba thinking) with structured reporting—useful, but sometimes filtered by hierarchy. Either way, don't judge yet. Just get the evidence: customer complaints, churn reasons, sales cycle delays, defect rates, staff turnover, and time wasted in approvals. Do now (mini-summary): Collect 10 hard facts (numbers, patterns, examples) and 10 "customer voice" quotes. No solutions yet—just reality. How do you frame the real problem so you don't solve the wrong thing? The way you state the problem determines the quality of the ideas you'll get. Step Three is Problem (or Opportunity) Finding: clarify what's actually holding you back, where resources leak, and what success constraints exist. This is harder than it sounds. Ask five people the main problem and you'll get eight opinions—especially in matrixed multinationals or fast-moving startups. Use smart problem framing techniques: "How might we…?", "What's the bottleneck?", "If we fixed one thing this quarter, what would move the needle?" Compare Japan vs the US here: US teams may jump to action quickly; Japan teams may seek consensus early. Both can miss the root cause if the framing is sloppy. Do now (mini-summary): Rewrite your problem three ways: customer-impact, process-bottleneck, and cost-leakage. Pick the clearest, most actionable version. How do you run ideation so the loud people don't crush the good ideas? Step Four is Idea Finding, and the golden rule is: no judgement, chase volume, and do it in silence. This is where most leaders accidentally sabotage innovation—someone blurts an idea, the "bolshie" confident voices start critiquing, and the timid thinkers shut down. Silent idea generation (think brainwriting rather than brainstorming) helps deeper thinkers contribute and reduces status bias—critical in hierarchical cultures and in teams where junior staff defer to seniority. If you want better ideas, ask the people closest to the coal face: new hires, customer support, frontline sales, and the group that best matches your buyers' profile. Often they see problems the C-suite never touches. Do now (mini-summary): Run 10 minutes of silent brainwriting: each person writes 10 ideas. No talking. Then collect and cluster ideas by theme. How do leaders choose the best ideas without politics or "rank wins"? Step Five is Solution Finding—now you're allowed to judge, but you must judge fairly. The risk here is predictable: seniority dominates, juniors defer, and the "easy consensus" becomes a polite rubber stamp. Use a structured selection method: score ideas against agreed criteria (impact, effort, speed, risk, customer value). Borrow from frameworks like Stage-Gate, Lean Startup (testable hypotheses), and even RICE scoring (Reach, Impact, Confidence, Effort). Compare sectors: in B2B, feasibility and implementation risk often weigh more; in consumer markets, speed and customer delight can dominate. The point is to remove the "who said it" factor. Do now (mini-summary): Build a simple 4-criteria scorecard and rank the top 10 ideas. Make scoring anonymous if...
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    14 mins
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