What does good management look like? What skills and capabilities does a manager need? Are you a good manager?

In this week’s episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson are joined by Dr Anna Barnett, from our own in-house Insights team, to discuss the findings of our latest report: ‘Building Better Managers’.

In the first of three episodes exploring how we can improve management capability for our people and organizations, we discuss:

· How we define a ‘good’ manager

· The capabilities all managers need to perform, no matter their industry

· How to measure manager capability.

We’ve used the results of Anna’s research to develop our own manager skills assessment. It can help your managers identify skill gaps, while also giving L&D leaders an insight into critical development areas that exist across their organisations.

To speak to us about running our management skills assessment with your people, get in touch! Email custom@mindtools.com or visit mindtools.com/business/poducts/mind-tools-insights to book a meeting.

During the discussion, Anna referenced the following papers:

Baron-Cohen, S., Wheelwright, S., Hill, J., Raste, Y., & Plumb, I. (2001). The “Reading the Mind in the Eyes” Test revised version: a study with normal adults, and adults with Asperger syndrome or high-functioning autism. The Journal of Child Psychology and Psychiatry and Allied Disciplines, 42(2), 241-251.

Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260.

Our report, ‘Building Better Managers’, will be released on July 9.

In ‘What I Learned This Week’, Owen shared how disagreement is often mistaken for bad listening.

Ross discussed the app Finch, for motivating behavior change.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

· Ross Garner

· Owen Ferguson

· Dr Anna Barnett

In ‘Measure of a Man', episode nine of the second season of Star Trek: The Next Generation, the Enterprise crew debate whether their robot companion, Data, is truly alive. More interesting for us, though, is the way they interact with artificial intelligence (AI) in general. Not just for what it tells us about how AI tools might evolve, but also for how we humans work with them.

So in this special episode of The Mind Tools L&D Podcast, Ross Ganer, Claire, Ross Dick and Nahdia discuss:

· How closely the Enterprise computer reflects current tools like ChatGPT,

· Whether we want robots to work alongside us,

· Whether the Turing Test still has relevance.

During the discussion, Ross Garner talked about how Moderna is using ChatGPT, how ELIZA passed the Turing Test, and the ongoing discussion around whether ChatGPT’s new voice is too similar to Scarlett Johansson’s.

Ross D discussed Microsoft’s Copilot+ PCs, Brian Christian’s book The Alignment Problem, and OpenAI CEO Sam Altman’s views on neural networks.

In ‘What I Learned This Week’, Nahdia recommended the movie Atlas, available on Netflix.

Ross Garner recommended following visual effects artist Todd Vaziri.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Or become a member to support our show! Visit mindtools.com

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

· Ross Garner

· Nahdia Khan

· Ross Dickie

· Claire Gibson

We humans are social creatures. We form organic communities wherever we go, based on shared interests, passions and needs.

But when we try to impose top-down learning communities on an employee population, things get more difficult. Is it possible for L&D to create a flourishing community?

In this week’s episode of The Mind Tools L&D Podcast, Ross Garner and Nahdia Khan are joined by Andy Lancaster, author of Organizational Learning Communities, who offers a framework that can help.

We discuss:

· Types of workplace learning community

· The key characteristics of successful communities

· A framework that you can use to establish an effective community

Andy’s book is available now from Kogan Page.

During the discussion, Ross mentioned our podcast with JD Dillon and his book The Modern Learning Ecosystem.

Ross also referenced our podcast on Working Out Loud Circles, from way back in 2017.

In ‘What I Learned This Week’, Nahdia recommended the ‘Women in Learning’ community.

Ross discussed the weird way language affects our sense of space and time.

For more from Andy, visit reminaginepeopledevelopment.com

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Or become a member to support our show! Visit mindtools.com

Finally, it wouldn’t be appropriate to plug Ross G’s critically acclaimed debut novel Centauri’s Shadow on a regular basis but, since Andy brought it up, it’s available from Amazon US and Amazon UK. It has 4.8 stars out of 5, by the way.

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

· Ross Garner

· Nahdia Khan

· Andy Lancaster

In learning and development, we typically want people to do something that they are currently not doing, or to stop doing something that they shouldn't be. One obvious approach is training, but there are in fact a broad spectrum of interventions that we can deploy.

In this week’s episode of The Mind Tools L&D Podcast, Ross and Owen are joined by Wil Procter, Strategy and Innovation Director at Nazaré, and by Jessica Holt, Senior Behavioural Science Consultant at Inizio Engage XD.

We explore:

· What behavioral science is,

· What interventions can help change people’s behavior,

· How the COM-B model can help structure discovery conversations.

To find out more about the COM-B model, see behaviourchangewheel.com

The book that Owen referenced was Coaching for Improved Work Performance by Ferdinand F. Fournies.

In ‘What I Learned This Week’, Jess discussed a new meta-analysis of behavior change interventions: Albarracín, D., Fayaz-Farkhad, B., & Granados Samayoa, J. A. (2024). Determinants of behaviour and their efficacy as targets of behavioural change interventions. Nature Reviews Psychology, 1-16.

Ross asked and answered a dumb question about birds. New Scientist explains why there are not dead birds everywhere.

For more from Wil, see: nazarelearning.com

For more from Jess, see: xd.inizioengage.com

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Or become a member to support our show! Visit mindtools.com

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

· Ross Garner

· Owen Ferguson

· Wil Procter

· Jessica Holt