Riley Rivers, owner of Rivers Landscaping, shares his journey of starting and growing his landscaping business. He started the business with a friend in college and now, seven years later, they have a revenue of over four million and 22 full-time employees. Riley emphasizes the importance of taking care of clients and team members, as word-of-mouth referrals have been crucial to their success. He also highlights the need for systemization and delegation to scale the business. Riley recommends starting by focusing on doing what you say you will do, taking care of clients and team members, and gradually delegating tasks to free up time for business growth. In this conversation, Riley Rivers shares valuable insights on team management, sales and marketing, systemization, and open book financials. He emphasizes the importance of empowering team members to take initiative and find solutions, as well as the benefits of open communication and transparency in the company. Riley also discusses the role of sales and marketing in acquiring new clients, highlighting the impact of word-of-mouth referrals and social media presence. He shares the systems and tools his company uses, such as Google Drive, QuickBooks, and Slack, to stay organized and efficient. Overall, Riley's approach to business focuses on creating a positive work environment, setting clear goals, and fostering a strong team culture.


Rivers Landscaping Website: https://www.riverslandscapingmt.com/

Rivers Landscaping Instagram: https://www.instagram.com/riverslandscaping/

Chapters

00:00
Introduction and Background

09:22
Starting the Business and Early Challenges

12:09
Systemization and Efficiency

15:27
Learning from Peer Groups and Mentors

21:29
The Role of an Office Manager

24:28
Empowering Team Members and Focusing on Growth

25:42
Empowering Team Members to Find Solutions

27:18
The Role of Sales and Marketing in Acquiring Clients

31:34
Systemization and Organization for Efficiency

36:11
Open Book Financials: Transparency and Goal Setting

Takeaways

• Focus on doing what you say you will do and take care of your clients and team members.
• Gradually delegate tasks to free up time for business growth.
• Systemize your processes and create clear expectations for your team and clients.
• Networking and learning from others in the industry can provide valuable insights and ideas for improvement. Empower team members to take initiative and find solutions
• Open communication and transparency are key to a strong team culture
• Word-of-mouth referrals and social media presence are effective marketing strategies
• Use tools like Google Drive, LMN, QuickBooks, and Slack to stay organized and efficient
• Open book financials can help team members understand the company's financial health and goals
  
  
  
  Keywords
  
  landscaping, business growth, systemization, delegation, client care, team management, team management, sales, marketing, systemization, open book financials, empowerment, communication, transparency, word-of-mouth, social media, organization, efficiency, Google Drive, LMN, QuickBooks, Slack, positive work environment, team culture