The Uncharted Veterinary Podcast

By: Uncharted Veterinary Community
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  • Summary

  • The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!
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Episodes
  • 302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations

    302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
    Aug 28 2024
    Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch? In this episode, Maria and Andy explore how to approach these issues with empathy and strategic thinking. They discuss practical steps for interviewing candidates with job-hopping histories, setting clear expectations during onboarding, and cultivating a workplace culture that encourages retention. Maria's deep understanding of leadership and her passion for helping others develop their skills make her the perfect guide for this conversation. Maria Pirita, a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional, and former hospital administrator, joins the conversation with her wealth of experience in veterinary medicine and leadership. Maria has spent over a decade in the field and over 20 years honing her leadership skills, making her an expert in helping veterinary leaders adapt to evolving workplace dynamics. Her background in veterinary marketing, team building, and positive work culture provides invaluable insights for addressing these modern challenges. For veterinary practice owners and managers facing the realities of today’s job market, this episode offers essential strategies for maintaining professionalism and respect while adapting to change. Join us as we tackle these critical issues with Maria’s expert guidance. 🌟 Step Up Your Leadership Game at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Mark your calendars for the Uncharted Team Leads Summit on September 18th! Dive into a day of dynamic workshops and insightful sessions tailored for veterinary team leads. This year’s summit features a standout lineup, including Dr. Andy Roark’s session on influential leadership techniques and Sarah Parsons’ workshop on injecting positivity and morale into the veterinary workplace. Learn the art of effective conflict mediation with Maria Pirita and transition from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. Don’t miss this opportunity to enhance your leadership skills, tackle common challenges, and lead your team to new heights. Join us to transform the way you lead and inspire! 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    52 mins
  • 301 - Out Of Compassion For Clients

    301 - Out Of Compassion For Clients
    Aug 21 2024
    This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration can lead to negative attitudes toward clients. They offer actionable strategies for creating a more compassionate and client-centered culture, including conducting reset meetings, fostering open communication, and implementing recognition programs for positive client interactions. Let's get into this episode... This episode is brought to you by DaySmart Vet. https://www.daysmart.com/vet/features/ 📚 Dive into the world of veterinary leadership with Dr. Amanda Donnelly's insightful book, "Leading & Managing Veterinary Teams." This definitive guide explores the essential principles of effective leadership in veterinary medicine. Discover practical strategies and valuable insights to elevate your team management skills. 🔗 Get your copy on Amazon: https://www.amazon.com/Leading-Managing-Veterinary-Teams-Definitive/dp/0578308967 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    49 mins
  • 300 - We Want Them To Love Their Jobs, Is That Too Much To Ask

    300 - We Want Them To Love Their Jobs, Is That Too Much To Ask
    Aug 14 2024
    A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has started to settle into complacency. Despite intentional efforts to create a strong culture, clear pay scales, and a supportive environment, the leadership team is finding it difficult to inspire the same level of excitement and growth-driven mindset among their staff. Dr. Roark and Stephanie dive into the complexities of team dynamics, the importance of patience in building trust and culture, and the challenges of sustaining motivation in a growing practice. They explore how to gauge whether a team's resistance is due to processing time, differing communication styles, or simply a need for clearer direction. Through personal anecdotes and practical advice, they offer insights into how leaders can align their vision with their team's enthusiasm. Let's get into this episode... 🌟 Advance Your Leadership Skills at the Uncharted Team Leads Summit! www.unchartedvet.com/tls Mark September 18th on your calendar and ensure your presence at the Uncharted Team Leads Summit, specifically designed for veterinary team leads. Enjoy early bird pricing of $59 for members and $79 for non-members until August 16th. We're excited to showcase a distinguished panel of speakers this year, including Dr. Andy Roark on innovative leadership strategies and Sarah Parsons on enhancing team morale. Develop your skills in conflict resolution with Maria Pirita and explore motivational coaching techniques with Kelsey Beth Carpenter and Tyler Grogan. This summit is an excellent opportunity for veterinary managers and practice leaders to strengthen their leadership skills, address common management challenges, and improve team dynamics. Don't miss out on this opportunity to revolutionize how you lead and motivate your team! 🌟 Unlock Your Practice's Potential at the Practice Owner Summit! https://unchartedvet.com/event/practice-owner-summit-2024/ Connect with other veterinary practice owners at the Practice Owner Summit from December 5th to 7th in Atlanta, Georgia. This exclusive event is designed specifically for owners ready to transition from daily operations to expansive strategic growth. It's an ideal platform for exchanging ideas, discussing challenges, and discovering new strategies to improve your practice. Engage in sessions focused on leadership, business development, and effective management practices. This summit serves as a catalyst to transform your approach and elevate your practice to new heights. Secure your spot today for just $699 as a member and shift your focus to scaling your business. All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    1 hr and 1 min
Economics
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What listeners say about The Uncharted Veterinary Podcast

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Profile Image for A.M.

lots of lightbulb moments

As lots of other Uncharted episodes, this one made me realize the root of some previously vague issues I was dealing with on the road to the perfect (or close to it) life balance..

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Profile Image for Heidi

No soapbox?

I was really hoping Stephanie would talk more about her list of action steps! Also, would it be possible to link the Banfield study you mentioned?

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