• 302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
    Aug 28 2024
    Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch? In this episode, Maria and Andy explore how to approach these issues with empathy and strategic thinking. They discuss practical steps for interviewing candidates with job-hopping histories, setting clear expectations during onboarding, and cultivating a workplace culture that encourages retention. Maria's deep understanding of leadership and her passion for helping others develop their skills make her the perfect guide for this conversation. Maria Pirita, a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional, and former hospital administrator, joins the conversation with her wealth of experience in veterinary medicine and leadership. Maria has spent over a decade in the field and over 20 years honing her leadership skills, making her an expert in helping veterinary leaders adapt to evolving workplace dynamics. Her background in veterinary marketing, team building, and positive work culture provides invaluable insights for addressing these modern challenges. For veterinary practice owners and managers facing the realities of today’s job market, this episode offers essential strategies for maintaining professionalism and respect while adapting to change. Join us as we tackle these critical issues with Maria’s expert guidance. 🌟 Step Up Your Leadership Game at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Mark your calendars for the Uncharted Team Leads Summit on September 18th! Dive into a day of dynamic workshops and insightful sessions tailored for veterinary team leads. This year’s summit features a standout lineup, including Dr. Andy Roark’s session on influential leadership techniques and Sarah Parsons’ workshop on injecting positivity and morale into the veterinary workplace. Learn the art of effective conflict mediation with Maria Pirita and transition from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. Don’t miss this opportunity to enhance your leadership skills, tackle common challenges, and lead your team to new heights. Join us to transform the way you lead and inspire! 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    52 mins
  • 301 - Out Of Compassion For Clients
    Aug 21 2024
    This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration can lead to negative attitudes toward clients. They offer actionable strategies for creating a more compassionate and client-centered culture, including conducting reset meetings, fostering open communication, and implementing recognition programs for positive client interactions. Let's get into this episode... This episode is brought to you by DaySmart Vet. https://www.daysmart.com/vet/features/ 📚 Dive into the world of veterinary leadership with Dr. Amanda Donnelly's insightful book, "Leading & Managing Veterinary Teams." This definitive guide explores the essential principles of effective leadership in veterinary medicine. Discover practical strategies and valuable insights to elevate your team management skills. 🔗 Get your copy on Amazon: https://www.amazon.com/Leading-Managing-Veterinary-Teams-Definitive/dp/0578308967 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    49 mins
  • 300 - We Want Them To Love Their Jobs, Is That Too Much To Ask
    Aug 14 2024
    A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has started to settle into complacency. Despite intentional efforts to create a strong culture, clear pay scales, and a supportive environment, the leadership team is finding it difficult to inspire the same level of excitement and growth-driven mindset among their staff. Dr. Roark and Stephanie dive into the complexities of team dynamics, the importance of patience in building trust and culture, and the challenges of sustaining motivation in a growing practice. They explore how to gauge whether a team's resistance is due to processing time, differing communication styles, or simply a need for clearer direction. Through personal anecdotes and practical advice, they offer insights into how leaders can align their vision with their team's enthusiasm. Let's get into this episode... 🌟 Advance Your Leadership Skills at the Uncharted Team Leads Summit! www.unchartedvet.com/tls Mark September 18th on your calendar and ensure your presence at the Uncharted Team Leads Summit, specifically designed for veterinary team leads. Enjoy early bird pricing of $59 for members and $79 for non-members until August 16th. We're excited to showcase a distinguished panel of speakers this year, including Dr. Andy Roark on innovative leadership strategies and Sarah Parsons on enhancing team morale. Develop your skills in conflict resolution with Maria Pirita and explore motivational coaching techniques with Kelsey Beth Carpenter and Tyler Grogan. This summit is an excellent opportunity for veterinary managers and practice leaders to strengthen their leadership skills, address common management challenges, and improve team dynamics. Don't miss out on this opportunity to revolutionize how you lead and motivate your team! 🌟 Unlock Your Practice's Potential at the Practice Owner Summit! https://unchartedvet.com/event/practice-owner-summit-2024/ Connect with other veterinary practice owners at the Practice Owner Summit from December 5th to 7th in Atlanta, Georgia. This exclusive event is designed specifically for owners ready to transition from daily operations to expansive strategic growth. It's an ideal platform for exchanging ideas, discussing challenges, and discovering new strategies to improve your practice. Engage in sessions focused on leadership, business development, and effective management practices. This summit serves as a catalyst to transform your approach and elevate your practice to new heights. Secure your spot today for just $699 as a member and shift your focus to scaling your business. All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    1 hr and 1 min
  • 299 - When Layoffs Hit Hard With Rebecca Rose
    Aug 7 2024
    This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that this person has already expressed financial concerns. This week, Stephanie Goss is joined by Rebecca Rose, an RVT, CCC (Certified Career Coach), and CPEP (Certified Peaceful Euthanasia Professional), as they discuss how to navigate this conversation. With over 40 years of experience, Rebecca shares her insights on dealing with layoffs, the importance of employee handbooks, and maintaining a compassionate yet professional demeanor during challenging discussions. They also explore the emotional aspects of leadership and provide practical tips for handling tough conversations with empathy and clarity. Rebecca Rose's impressive career spans nearly four decades, during which she has managed veterinary clinics, collaborated with industry partners, authored articles and books, and facilitated engaging team workshops. Recently appointed to the Colorado State Board of Veterinary Medicine as one of the first RVT Members, Rebecca's enthusiasm for professional development is contagious. She is dedicated to supporting veterinary teams in reaching their highest potential and believes in building a healthy, sustainable career in veterinary medicine through memorable storytelling and interactive courses. Rebecca's extensive experience and dedication make her the perfect guest for this episode, offering valuable advice on handling difficult conversations and supporting veterinary teams with empathy and professionalism. Let's get into this episode... LINKS 🌟 Transform Your Leadership Skills with the Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Looking to enhance your leadership capabilities? The Leadership Essentials Certificate program is designed to fortify your foundational skills and propel your career forward. This program comprises seven targeted courses, including Understanding The Trust Economy, Strategic Planning: Vision and Core Values, Communication Styles: DiSC, and more, each crafted to help you excel in managing single or multi-site veterinary practices. Whether you're new to leadership or looking to refine your expertise, choose the full certificate or individual courses to match your career trajectory. Advance your leadership potential now! 🌟 Looking to protect your canine patients against parasites? Look no further than Simparica Trio, sarolaner, moxidectin, and pyrantel chewable tablets. The first chewable to offer triple protection from heartworm disease, ticks and fleas, and roundworms and hookworms. It's also FDA approved to block infections that may cause Lyme disease by killing deer ticks. Use with caution in dogs with a history of seizures. Sarolaner belongs to the isoxazoline class, which has been associated with neurologic adverse reactions. The most common side effects were vomiting and diarrhea. Visit SimparicaTrioDVM.com for full prescribing information. All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    47 mins
  • 298 - Managing A Perfectionist
    Jul 31 2024
    This manager faces challenges with constant corrections from a perfectionist team member, causing tension within the team. Dr. Andy Roark and Stephanie Goss dive deep into managing perfectionist tendencies in a veterinary setting, highlighting the importance of empathy, open communication, and objective management. They explore how the veterinary education system can contribute to perfectionist behaviors and discuss strategies for balancing high standards with team harmony. This episode is packed with action items for any practice owner, manager, leader or veterinary team member who might be dealing with a similar situation. Let's get into this episode... 🌟 Explore Uncharted's Exclusive Community Events! unchartedvet.com/events Step into the world of Uncharted every first Sunday of the month with our Anchor Fest, exclusive to members. Engage in enriching virtual workshops, interactive discussion groups, and detailed case studies all revolving around a specific monthly theme. Sign up now to join the excitement! In addition, you'll have access to our vast Uncharted Knowledge Library, where you can find a wealth of recorded workshops and educational videos available on demand. Experience our Hallway Conversations for in-depth, impactful exchanges, and join the Practice Owner Round Tables for a dedicated space where practice owners can meet and discuss their unique challenges. Enhance your professional journey with an Uncharted membership! 🌟 Unlock Your Practice's Potential at the Practice Owner Summit! https://unchartedvet.com/event/practice-owner-summit-2024/ Join fellow veterinary practice owners from December 5th to 7th in Atlanta, Georgia, for the exclusive Practice Owner Summit. Tailored specifically for those looking to shift their focus from daily operations to strategic growth, this summit offers a unique opportunity to network, share insights, and learn from the experiences of your peers. Discuss common challenges, innovative solutions, and strategies for enhancing your practice. With sessions on leadership, business development, and management, this summit is the perfect setting to inspire and refine your vision for the practice of your dreams. Register now for just $699 if you're a member and start working on your business, not just in it. All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    1 hr and 1 min
  • 297 - Assoc. Didn't Do Anything Wrong
    Jul 24 2024
    A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at the incision site, which quickly escalated to an emergency vet visit. The associate vet who performed the surgery believes they did nothing wrong, as confirmed by the emergency vet. However, the practice owner is considering helping with the ER bill to maintain client trust, but struggles with the associate's concerns about admitting fault. Andy and Stephanie dive into the complexities of balancing client care, maintaining team morale, and upholding the practice’s integrity. They offer insights on handling post-surgical complications, fostering open communication, and navigating the delicate balance between supporting clients and protecting the veterinary team. Let's get into this episode... 🌟 Discover What's Next at Uncharted Veterinary Events! Stay ahead in your veterinary career with Uncharted Veterinary's exciting lineup of events for 2024! Our website is constantly updated with the latest information, offering both fresh, innovative sessions and beloved classic events. Whether you’re looking to engage with top industry speakers or connect with our vibrant community, there’s something for everyone. Check out unchartedvet.com/events and join us for an inspiring year! 🌟 Elevate Your Leadership at the Uncharted Team Leads Summit! Set a reminder for September 18th and join us at the Uncharted Team Leads Summit, an event crafted specifically for veterinary team leaders. We're thrilled to present a lineup of expert speakers, including Dr. Andy Roark on transformative leadership techniques and Sarah Parsons on fostering positivity within your team. Gain essential skills in conflict mediation with Maria Pirita and learn how to be a motivational coach with Kelsey Beth Carpenter and Tyler Grogan. Take advantage of this chance to boost your leadership abilities, overcome typical management hurdles, and elevate your team's performance. Transform your leadership approach and inspire your team at this must-attend summit! All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagunc
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    1 hr and 3 mins
  • 296 - Transitioning From Peer to Leader
    Jul 17 2024
    A veterinary professional who recently stepped into the role of tech team lead is facing the challenge of earning their team's trust while aligning with the practice owner's vision. In this episode of the Uncharted Veterinary Podcast, practice management super nerd, Stephanie Goss is joined by guests Tyler Grogan and Kelsey Beth Carpenter. Join them as they dive into a mailbag letter from a loyal listener who is struggling to transition from being a peer to a leader, especially when they support the direction set by the practice owner. Together, Stephanie, Tyler and Kelsey discuss strategies for balancing team dynamics, maintaining trust, and clear communication. They share insights on establishing expectations, open communication lines, and the importance of setting personal and professional standards to thrive in a new leadership role. Let's get into this episode... 🌟 Step Up Your Leadership Game at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Mark your calendars for the Uncharted Team Leads Summit on September 18th! Dive into a day of dynamic workshops and insightful sessions tailored for veterinary team leads. This year’s summit features a standout lineup, including Dr. Andy Roark’s session on influential leadership techniques and Sarah Parsons’ workshop on injecting positivity and morale into the veterinary workplace. Learn the art of effective conflict mediation with Maria Pirita and transition from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. Don’t miss this opportunity to enhance your leadership skills, tackle common challenges, and lead your team to new heights. Join us to transform the way you lead and inspire! 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    1 hr and 2 mins
  • 295 - Help! I Have A Micromanaging Manager
    Jul 10 2024
    This medical director is struggling with a micromanager who is now overstepping on the medicine side of the practice. Dr. Andy Roark and practice management super nerd, Stephanie Goss take on this mailbag to help a team member deal with a manager that makes jokes about being the boss and making the decisions. The rest of the team finds it more threatening than funny and now, some of those micromanaging tendencies are starting to slip into the medical protocols. Let's get into this episode! LINKS 🌟 Explore Uncharted's Exclusive Community Events! www.unchartedvet.com/events Step into the world of Uncharted every first Sunday of the month with our Anchor Fest, exclusive to members. Engage in enriching virtual workshops, interactive discussion groups, and detailed case studies all revolving around a specific monthly theme. Sign up now to join the excitement! In addition, you'll have access to our vast Uncharted Knowledge Library, where you can find a wealth of recorded workshops and educational videos available on demand. Experience our Hallway Conversations for in-depth, impactful exchanges, and join the Practice Owner Round Tables for a dedicated space where practice owners can meet and discuss their unique challenges. Enhance your professional journey with an Uncharted membership! 🌟 Advance Your Leadership with the Leadership Essentials Certificate! www.unchartedvet.com/certificates Are you an emerging leader, a newly appointed manager, or an experienced executive seeking to enhance your leadership toolkit? The Leadership Essentials Certificate is designed to refine your core skills and prepare you for greater success. This program includes seven insightful courses such as Understanding The Trust Economy, Strategic Planning: Vision and Core Values, Communication Styles: DiSC, Feedback and Coaching, Achieving Team Buy-In, Setting Priorities, and Getting Priorities Done. Opt for the complete certificate program or select individual courses tailored to your specific professional needs. Embark on your enhanced leadership path today! All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagunc
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    57 mins