Today we are sitting down with Abby Reno with City Vineyard for a conversation about transformational customer service, hiring for personality, training for skill sets, and brand evolution. We discuss the evolution of City Vineyard, working in a family business, where she gets her inspiration to evolve the business, and how City Vineyard approaches customer service and what she means when they say, “transformational customer service”. We delve into how they cultivate a strong experiential culture within their team that passes on to the customers. We also discuss what it’s like being in the wine world, what goes into selecting wines for the stores, and creating unique events for their customers.

Abby shares details on their new location in Bozeman and she provides tips on how to best pick out wine for your next gathering.

Make sure to subscribe and share with a friend.

To connect with The Vault click HERE

To connect with Kayla click HERE

To connect with Marcell HERE

For additional episodes & to subscribe to our newsletter visit http://thevaultat201.com/

This episode is brought to you by Big Sky Economic Development, and the MT Small Business Development Center.

"The SBDC is funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA."

On today’s Vault short our hosts, KaVo & Marce B are talking all about consistency in business.

We delve into the importance of consistency in business and how it’s paramount for building trust with customers, maintaining brand integrity, and ensuring sustainable growth for your business. We discuss specific areas within a business that consistency is crucial and provide examples of why it’s so important to your business.

Make sure to subscribe and share with a friend.

To connect with The Vault click HERE

To connect with Kayla click HERE

To connect with Marcell HERE

For additional episodes & to subscribe to our newsletter visit http://thevaultat201.com/

This episode is brought to you by Big Sky Economic Development, and the MT Small Business Development Center.

"The SBDC is funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA."

Today we’re joined by Jason Leininger, Real Estate Broker at the Real Estate Hub and a Better Off in Billings Ambassador dedicated to building strong relationships, helping people, being a constant learner, and leading with gratitude. Today we sit down for a conversation about leadership and gratitude, intentionality, having an abundance mindset, and staying focused on what you can control. We discuss how to build emotional resilience, consistency, and how gratitude increases personal happiness and overall well-being.

As Jason says, “When you give, not only is that a sense of gratitude, but mainly when you aren’t looking for something in return is when you are provided for.” Jason provides great daily hacks to building gratitude into your daily routine and the changes you’ll experience and feel when you give and receive gratitude.

Make sure to subscribe and share with a friend.

To connect with The Vault click HERE

To connect with Kayla click HERE

To connect with Marcell HERE

For additional episodes & to subscribe to our newsletter visit http://thevaultat201.com/

This episode is brought to you by Big Sky Economic Development, and the MT Small Business Development Center.

"The SBDC is funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA."