• The one where he just fixes it please - David Balko CX #OpenToWork E170

  • Jun 11 2024
  • Length: 34 mins
  • Podcast

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The one where he just fixes it please - David Balko CX #OpenToWork E170

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  • Summary

  • 🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:20 Why Customer Experience?

    4:00 You can only sell a bad product once

    6:10 David’s past creating desired experiences for VW

    10:00 Buying a car is like Wimbledon?

    15:17 Why companies are backing away from experience

    17:46 1st Class Lounge

    22:38 What’s missing in customer experience today?

    26:04 How David can help fix experience

    32:12 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    David’s LinkedIn: https://www.linkedin.com/in/david-balko-7ab1806/
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