• The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

  • Jul 2 2024
  • Length: 38 mins
  • Podcast

The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 By cover art

The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

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  • Summary

  • 🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:45 Sarah's CX origin story

    6:46 Importance of Training in CX

    9:14 Challenges in CX Industry

    16:00 Community power improving Customer Experience

    23:33 1st Class Lounge

    30:59 Examples of doing CX right

    35:39 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Sarah LinkedIn: https://www.linkedin.com/in/sarahhatter/

    ElevateCX: https://www.elevatecx.co/
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