Welcome to the Uncaged Clinician Podcast! I'm your host for today's episode, Kevin DeGroot. Today, we're exploring the vital role of fluency in business communication. Fluency isn't just about language proficiency; it's about truly understanding and connecting with others, which can transform our interactions and training methods with employees.

I'll share an enlightening story about hiring an au pair from Brazil who struggled with English at a church service, highlighting the gap between proficiency and true fluency. This experience sheds light on our roles as business owners and clinicians.

We'll also cover the pitfalls of expecting employees to adhere strictly to scripts. By encouraging them to grasp the desired outcomes and communicate effectively, we can foster more genuine and successful client interactions

In this episode, I will cover the following topics:

• The concept of fluency in communication within a business setting

• The importance of empowering employees to understand and communicate the core values and mission of the business

• Balancing technological efficiency with Human Connectivity

• How true fluency can enhance employee engagement and client relationships

Uncaged Hack: "We don't communicate as humans via script. We communicate as humans via fluency, via language and emotion." - Kevin DeGroot

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