The healthcare system can often feel impersonal and cold. Patients are shuffled through appointments, clinicians struggle with burnout, and the focus seems to be on efficiency rather than care.

But a revolution led by patients demanding a return to human-centered healthcare is brewing. Clinicians will definitely join the revolution.

In this episode, Chris Malone is joined by Dr. Victor Montori.

He is the Robert H. and Susan M. Rewoldt Professor of Medicine at Mayo Clinic and founder of its Knowledge and Evaluation Research Unit, where researchers focus on designing, testing, and evaluating interventions to promote shared decision-making and patient-centered care.

Dr. Montori is also the co-founder and chair of the Patient Revolution, a fast-growing global movement for careful and kind care. He is the author of the book - Why We Revolt. He is a frequent international speaker and has published more than 600 peer-reviewed papers.

Dr. Montori argues that the current system treats patients like interchangeable parts, prioritizing profit over care. This leads to clinician burnout and ultimately harms patients.

Tune in to discover how you can be part of the movement to humanize healthcare.

Key Takeaways

Introduction and welcome (00:00)

Dr. Victor Montori's journey and background (02:12)

Transforming healthcare from an industrial activity into a deeply human one (10:28)

The reasons behind high healthcare costs in the US (16:16)

The proposal for a patient revolution (20:13)

Importance of relationships in care (25:45)

Engaging the practicing provider and mid-level management in grassroots change (29:11)

Role of technology in humanizing healthcare (32:53)

Foundations for Careful and Kind Care Course (37:02)

Additional Resources

Patient Revolution Website: patientrevolution.org

Why We Revolt Book: Amazon Link

Dr. Victor Montori's LinkedIn: https://www.linkedin.com/in/victor-montori-3654728/

Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/

Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/

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Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/

Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/