Can you be a more efficient and effective communicator? What is your response rate to emails? How do you approach somebody you've never met? Is elevator conversation an essential skill?

Amy Reczek, founder and CEO of Sales and Presence, discusses the importance of effective communication in sales and beyond. She emphasizes the role of nonverbal behavior in building trust and rapport, and highlights the impact of small changes in verbal communication. Amy provides insights on how to personalize emails and avoid filler words to increase engagement and credibility. She also advises on the use of bullet points in emails to improve readability and engagement. Overall, Amy emphasizes the importance of authentic and intentional communication in building relationships and achieving success. In this conversation, Amy Reczek and Dave Thompson discuss the importance of effective communication in building relationships and achieving success. They emphasize the need to be clear, concise, and considerate in all forms of communication, whether it's written, verbal, or nonverbal. They also highlight the significance of preparation before meetings and conversations, including doing research on the other person and showing that you understand their needs and challenges. The conversation covers topics such as the importance of tangible takeaways, the value of fresh perspectives, and the art of follow-up. Overall, the conversation provides valuable insights and practical tips for improving communication skills.

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• Nonverbal behavior plays a crucial role in building trust and rapport in sales and other areas of life.
• Small changes in verbal communication, such as personalizing emails and avoiding filler words, can have a significant impact on engagement and credibility.
• Using bullet points in emails can improve readability and make it easier for recipients to understand and respond to the message.
• Authentic and intentional communication is key to building relationships and achieving success. Effective communication is crucial for building relationships and achieving success.
• Preparation and research before meetings and conversations are essential.
• Tangible takeaways and fresh perspectives can make communication more impactful.
• Follow-up is important, but it should be done with frequency, strategy, and value in mind.

In this conversation, Dave Thompson, CFI and David Lund, CFI discuss various topics related to interviewing and investigations. They talk about their backgrounds and how they got into the field, the importance of treating people with dignity and respect, and the impact of interviewing skills in both professional and personal relationships.

They also address common challenges and questions faced by loss prevention professionals, including the difficulty in protecting product while not impacting sales. Lund provides insights from his leadership experience on how to communicate effectively when challenged by business partners, the media or his own team.

Lund also takes the hot-seat and provides his thoughts on how to handle some of the difficult questions faced by leaders in the loss prevention or asset protection industry. They emphasize the importance of safety and the use of technology in investigations. In this conversation, Dave Thompson and David Lund discuss the importance of recording interviews and the benefits it brings to both the interviewer and interviewee.

They highlight the value of self-reflection and continuous learning in improving interviewing skills. They also emphasize the need for transparency and open communication in the interview process. The conversation concludes with a discussion about the upcoming Elite Training Day and the unveiling of the new Certified Forensic Interviewer Exam.

Truths:

• Treating people with dignity and respect is crucial in both professional and personal relationships.
• Loss prevention professionals should focus on building positive relationships with other departments and external partners.
• The role of loss prevention is not just about preventing theft, but also about ensuring the safety of employees and customers.
• Investigative interviewing is a skill that can be applied in various aspects of life.
• Technology plays a significant role in investigations, including the use of cameras, license plate readers, and facial recognition. Recording interviews can improve interviewer behavior and adherence to training and policies.
• Watching or listening to recorded interviews allows for self-reflection and improvement.
• Continuous learning and curiosity are essential for professional growth.
• Transparency and open communication are key in the interview process.
• Elite Training Day will feature the unveiling of CFI 2.0, an evidence-based update to the Certified Forensic Interviewer designation.

In this conversation, Dave Thompson interviews Liz Pol, a Chicago police officer with expertise in trauma and suicide among first responders. They discuss the prevalence of suicide in the law enforcement world and the need for proactive measures to address mental health. They also explore how trauma affects individuals in various professions, such as retail and healthcare. Liz emphasizes the importance of communication and psychoeducation in creating awareness and providing resources for mental wellness. They discuss the role of leadership in creating a safe space for employees to share th

• Suicide is of high risk among first responders, and it is important to address the root causes and provide proactive measures for mental wellness.
• Trauma and mental health issues are not limited to the law enforcement world; individuals in various professions, such as retail and healthcare, can also be affected.
• Creating awareness and providing psychoeducation about trauma and mental health can help individuals understand their own responses and seek appropriate resources.
• Leadership plays a crucial role in creating a safe space for employees to share their struggles and promoting mental wellness in the workplace.
• Training and protocols are needed to address mental health issues and provide practical tools for individuals to navigate and cope with trauma.
• Increase awareness and understanding of suicide among first responders
• Break the cycle of business as usual after a suicide occurs
• Open conversations and training are essential to prevent suicide
• Identify and address risk factors and triggers for suicide
• Promote protective factors and support systems
• Debriefings and self-care are crucial after traumatic incidents
• Seek resources and support for suicide prevention

eir struggles and the need for training and protocols to address mental health issues. The conversation with Liz Pol focused on the topic of suicide prevention among first responders. Liz discussed the lack of awareness and understanding surrounding suicide, and the need for a proactive approach to address the issue. She emphasized the importance of breaking the cycle of business as usual after a suicide occurs and the need for open conversations and training to increase awareness and knowledge. Liz also highlighted the risk factors and triggers for suicide among first responders, such as stress, trauma, interpersonal relationship issues, and sleep deprivation. She emphasized the need for protective factors and support systems to prevent suicide. Liz discussed the challenges of sharing information with loved ones without placing blame and the importance of debriefings and self-care in the aftermath of traumatic incidents. She provided resources and encouraged individuals to reach out for help and support.

For more resources on this topic or to contact Liz directly, visit About Me | Resilient Heroes (resilient-heroes.com)

Truths: