Episodios

  • 2025 Holiday Party & ITB Podcast Awards (EP 951)

    2025 Holiday Party & ITB Podcast Awards (EP 951)
    Dec 18 2025
    Close out the year with a candid MSP roundtable featuring LionGuard’s Brook Lee, ABC Solutions’ Rayanne Buchianico, Bvoip’s George Bardissi, Domotz’s Destiny Bertucci, MSP CFO’s Larry Cobrin, and more. They cover Goldman Sachs 10,000 Small Businesses, PitchIT, AI-driven service delivery, conference strategy, and the business intelligence MSPs need to boost margins. Along the way, the ITB Podcast Awards crown best episode, best swag, and best guest while Uncle Marv reflects on 10 years of podcasting, community, and staying in the fight as an IT business owner.Takeaways:​Hear a grounded recap of 2025’s AI, automation, and “managed intelligence” trends and what actually made it into MSP stacks.Learn how Liongard evolved from asset change management into security dashboards, Threat Impact IQ, and Visual Insights Pro for actionable MSP data.Pick up hiring insights on why there is not a talent shortage, just a sourcing problem, and how to grow tier-1 techs into higher-value roles.Get candid vendor perspective on AI agents, customer experience, and why over-automation can destroy your client relationships.Discover how MSP CFO helps identify profitable clients, agreements, projects, and engineers instead of just adding more endpoints.Hear how ABC Solutions used PitchIT and Goldman Sachs 10,000 Small Businesses to design and market a new service with a 70-page growth plan.Learn from Auvik vs Domotz episode feedback about monitoring, network visibility, and making tools truly actionable.Take away practical conference tips for navigating podcast row, avoiding shiny object syndrome, and getting real ROI from events.Get ideas for better swag strategy and booth etiquette, from meaningful giveaways to “no swipe if you’re not interested” behavior.End the year with a motivational reminder to celebrate surviving, hiring, niching down, and just keeping your clients running.Links from the ShowMSP CFO: https://www.mspcfo.comABC Solutions: https://www.abcsolutionsfl.comAuvik: https://www.auvik.comThread (Matt Lynn): https://www.thread.coSuperOps: https://www.superops.aiKarl Palachuk: https://www.smallbizthoughts.com=== LICENSE CERTIFICATE: Envato Elements Item: All media items below are licensed to Marvin Bee for use in the IT Business Podcast under a valid Envato Elements commercial license.Black Santa Searches Online for Gift Locations Using His Laptophttps://elements.envato.com/black-santa-searches-online-for-gift-locations-usi-NE2ZRTWLicense Date: December 18th, 2025Item License Code: 5N3SMXQY6UChristmas Happy Traphttps://elements.envato.com/christmas-happy-trap-9F7DLDBLicense Date: December 18th, 2025Item License Code: PVAEJZU7TXChristmas Hip Hop by FatOwlProductionshttps://elements.envato.com/christmas-hip-hop-BNR8WUWLicensed Dec 2, 2024Item License Code: RT4GP6HUC3Deck The Halls Vocal by SyncHitshttps://elements.envato.com/deck-the-halls-vocal-QCK6SYWLicense Date: December 18th, 2025Item License Code: XY98MGS3W6All materials are used under Envato Elements’ commercial, worldwide, and non-exclusive single-use license for completed podcast content SHOW INFORMATION: Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h y 32 m
  • Techies, Trekkies & Star Trek Fandom (EP 950)

    Techies, Trekkies & Star Trek Fandom (EP 950)
    Dec 17 2025
    If you’re an MSP owner, marketer, or tech pro who also loves Star Trek, this conversation is for you. Learn how to apply Starfleet‑style clarity, storytelling, and optimism to your business, get a peek behind the curtain of Trek productions and cruises, and discover new podcasts and documentaries to deepen your fandom.This is the crossover episode every techie Trekkie has wanted: an honest, funny, and insightful look at how Star Trek directly shapes marketing, MSP leadership, and community building. You’ll hear stories and perspectives you simply can’t get at a typical tech conference.Takeaways: See how Star Trek’s optimistic, problem‑solving ethos can shape the way you run an MSP or tech business.Learn how to build marketing roadmaps around a clear North Star goal, inspired by Voyager’s drive to get home.Understand why character‑driven storytelling (like Picard in “Inner Light” or Data‑focused episodes) makes your customer the hero.Hear candid, funny stories from Trek conventions, cruises, and behind‑the‑scenes production days.Get a rare origin story of how a “Microsoft Word expert for a day” became a 15‑year Trek insider and beloved convention figure.Compare the culture and format of Star Trek conventions with traditional tech conferences—and why lobby‑bar conversations are the great equalizer.Explore how new production tech (LED walls, remote workflows, digital delivery) changes actor experiences versus the messenger‑and‑typewriter era.Gain perspective on AI’s impact on Hollywood, from auditions to crowd scenes, and what that might signal for tech and creative industries.Hear strong, nuanced opinions on Discovery, Strange New Worlds, the Kelvin movies, and the future of Trek storytelling.Discover new Trek‑adjacent content to check out: 455 Films’ documentaries and The Decon Chamber podcast.Links from the Show: Decoded (marketing firm): https://www.decodedstrategies.com/Software To Go: https://www.software-to-go.com/main.php455 Films: https://www.455films.comThe D-Con Chamber Podcast: https://thedconchamberStar Trek: The Cruise: https://www.startrekthecruise.comCoalition (Chase Masterson’s anti‑bullying / anti‑hate organization): https://www.popculturehero.orgThe Subtle Art of Not Giving a F*ck (book): https://amzn.to/4j2KXmq=== SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufire Item License Code: 7X9F52DNML SHOW INFORMATION: Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h y 7 m
  • Top 10 MSP Billing Blunders (EP 949)

    Top 10 MSP Billing Blunders (EP 949)
    Dec 11 2025

    Uncle Marv unveils his “Top 10 MSP Billing Blunders” drawn from years of running an IT services company, talking with peers, and swapping stories in the MSP community.

    • Learn how treating billing as a scheduled, recurring task prevents missed invoices.
    • See why vague “services rendered” invoices confuse clients and delay payment.
    • Implement “no work without a ticket” so every action is documented and billable.
    • Use PSA, RMM, and tools like Domotz and Action1 as your time and device source of truth.
    • Tighten discounts with clear terms, end dates, and regular margin reviews.
    • Avoid underpriced flat‑fee or “all you can eat” agreements by understanding usage risk.
    • Keep MSAs, SOWs, and PSA data in sync so invoices match contracts and counts.
    • Build recurring processes to handle new users, devices, and added services like deeper 365 tenant management.
    • Take ownership of inventory and retired devices so billing reflects actual protected assets.
    • Design invoices that list counts, services, and selected ticket highlights clients recognize.
    • Offer flexible payment methods (checks, cards, ACH) without undermining your pricing.
    • Gain confidence to price like a top MSP instead of leading with “we’re cheaper.”

    Cast your vote for the 2025 Podcast Awards: https://www.itbusinesspodcast.com/p/2025-podcast-awards/

    === Links from the Show

    • Domotz: https://www.domotz.com
    • Microsoft 365: https://www.microsoft.com/microsoft-365
    • Action1: https://www.action1.com
    • Podnutz Network: https://podnutz.com

    === SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    SHOW INFORMATION:

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    55 m
  • Building an All‑In Microsoft Security Stack (EP 948)

    Building an All‑In Microsoft Security Stack (EP 948)
    Dec 10 2025
    For MSPs trying to go “Microsoft‑first” without blowing up their business, Ben Wilcox lays out the playbook ProArch uses every day. Hear how a 500‑person firm standardizes on Microsoft 365, Azure, Defender XDR, and automation while still leaving room for partners and third‑party tools where they actually add value.Why ListenSee why ProArch standardized on Microsoft security (Defender XDR, Intune, Purview) instead of juggling multiple point products.Understand the journey from on‑prem servers and basic AV to EDR/XDR, zero trust, and 24/7 SOC operations.Get actionable starting points for going Microsoft‑first: Azure AD, Intune, conditional access, and Defender for Business/Premium.Hear how to gradually move customers from on‑prem AD and file shares to hybrid identity and cloud‑native storage like OneDrive and SharePoint.Learn how Nerdio and Remo3 help manage multi‑tenant Microsoft environments, AVD, and app packaging efficiently.Discover how ProArch evaluates which third‑party tools to keep and which to replace with built‑in Microsoft capabilities.Understand Microsoft Purview’s role in data classification, labeling, insider risk, and safe Copilot rollouts.Get insight into identity as the top cyber risk and how passwordless logins (Windows Hello, passkeys, YubiKeys) can reduce phishing impact.Hear real‑world challenges of enforcing zero trust with vendors who want you to weaken security controls.Learn how telemetry across devices, email, identities, and behavior allows risk‑based decisions and automatic enforcement.Get a realistic look at deepfakes, AI‑generated voices, and their impact on fraud and social engineering.See what Microsoft Intelligent Security Association (MISA) membership means and why MSPs should look for MISA‑aligned partners.Explore how ProArch partners with MSPs: one‑time projects, co‑managed solutions, dedicated offshore teams, and SOC outsourcing.Webinar: How to Build Agents that Understand Your Data with Copilot Studio: https://linkly.link/2Tcp6Links from the Show:Microsoft 365: https://www.microsoft.com/microsoft-365Microsoft Azure: https://azure.microsoft.comMicrosoft Intune: https://www.microsoft.com/microsoft-intuneMicrosoft Azure Virtual Desktop (AVD): https://azure.microsoft.com/services/virtual-desktopMicrosoft Purview: https://www.microsoft.com/security/business/microsoft-purviewMicrosoft Copilot: https://copilot.microsoft.com/Microsoft Intelligent Security Association (MISA): https://www.microsoft.com/en-us/security/business/intelligent-security-associationMicrosoft Ignite: https://ignite.microsoft.comNerdio: https://getnerdio.comRimo3: https://www.rimo3.com/RSA Conference: https://www.rsaconference.comWindows Hello: https://www.microsoft.com/en-us/windows/tips/windows-hello=== SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufire Item License Code: 7X9F52DNML SHOW INFORMATION: Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    46 m
  • From Checklists to True Compliance-as-a-Service (EP 947)

    From Checklists to True Compliance-as-a-Service (EP 947)
    Dec 4 2025

    MSPs are being dragged into compliance whether they’re ready or not, and this episode gives you a practical roadmap from people who’ve already done it. Tim and Shanna break down how to launch compliance-as-a-service, reduce your legal exposure, and finally get paid for work you’re already doing for free.

    Why Listen:

    • Learn how Compliance Scorecard evolved from a simple checklist into a multi-module GRC platform built by an MSP for MSPs.
    • Hear real stories about CMMC, HIPAA, New York DFS, SOC 2 and cyber insurance requirements driving new revenue and risk.
    • Understand how to document client decisions so “we told you no” is provable when lawyers and insurers get involved.
    • Discover how to reposition your QBRs/TBRs from “ticket counts” to executive-level risk and business impact conversations.
    • See why assigning a dedicated compliance champion inside your MSP is the crucial first step before tools.
    • Get a preview of Compliance Scorecard’s AI-driven policy experience that explains policies “like I’m five” and tests user understanding.

    *** Cast your vote for the 2025 Podcast Awards: https://www.itbusinesspodcast.com/p/2025-podcast-awards/

    Links from the Show:

    • Compliance Scorecard: https://www.compliancescorecard.com
    • CMMC (Cybersecurity Maturity Model Certification): https://dodcio.defense.gov/cmmc/About/
    • HIPAA (Health Insurance Portability and Accountability Act): https://www.hhs.gov/hipaa
    • New York DFS (Department of Financial Services Cybersecurity Regulation): https://www.dfs.ny.gov
    • FedRAMP: https://www.fedramp.gov
    • CIS IG1 (Center for Internet Security Implementation Group 1): https://www.cisecurity.org
    • SOC 2 (Service Organization Control 2): https://linkly.link/2SBSQ

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    SHOW INFORMATION:

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h y 1 m
  • Cameron Brister: Democratizing Technology for SMBs ( EP 946)

    Cameron Brister: Democratizing Technology for SMBs ( EP 946)
    Dec 3 2025

    This NSITSP Member Spotlight dives into Cameron’s journey through higher education IT, a Fortune 500 manufacturing role, church AV/IT, and ultimately going all-in on his MSP in 2020. The conversation explores building recurring revenue from legacy software automation, setting financial and personal boundaries for leaving corporate, and elevating MSP professionalism so clients see you as a trusted strategic partner—not just the person who fixes printers.​

    Why listen:

    • Learn how Cameron turned a nights-and-weekends web gig into a full MSP practice.
    • Hear how early automation and SQL scripting work led directly to full IT management contracts.
    • Get practical advice on when to leave corporate and what financial guardrails to have in place.
    • Discover why “not all business is good business” and how to define a good-fit client.
    • Understand Cameron’s view on democratizing technology instead of just blocking users.
    • See how The Tech Tribe and peer groups shaped his growth and decision-making.
    • Learn what NSITSP is doing to raise professionalism and give IT providers a voice with regulators.

    Links from the show:

    • Square PlanIT: https://squareplanetit.com
    • National Society of IT Service Providers (NSITSP): https://nsitsp.org
    • The Tech Tribe: https://thetechtribe.com
    • Immybot: https://immy.bot
    • ScaleCon: https://scalecon.com
    • University of Louisiana at Monroe: https://ulm.edu
    • Karl Palachuk: https://smallbizthoughts.com
    • American Bar Association: https://americanbar.org
    • David Phillips: https://dependableitservices.com/

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    SHOW INFORMATION:

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    27 m
  • Black Friday 2025: Tech, Coffee, and Cables (EP 945)

    Black Friday 2025: Tech, Coffee, and Cables (EP 945)
    Nov 26 2025

    Looking for real-world tech, home, and office upgrades for Black Friday? Marv and Dawn spotlight Roborock robot mops, Plaud AI transcription, Keds conference shoes, active noise-canceling headphones, desk and chair splurges, and smart Christmas lights that daisy-chain cleanly. They wrap it all in an MSP-friendly conversation about IT Nation, podcasting gear, and how AI is quietly improving everyday workflows.​​

    Products Mentioned:

    • Roborock Qrevo Edge S5A Robot Vacuum and Mop: https://amzn.to/4pxf2fF
    • Treedix USB Cable Tester: https://amzn.to/4pxJmXN
    • MPL 15-Plug Audio Cable Tester: https://amzn.to/4ok0yii
    • Plaud AI / Plaud Note AI Voice Recorder: https://amzn.to/3Kgf10S
    • Ninja Hot & Iced Coffee Maker: https://amzn.to/3LZg1XK
    • Keds Women’s Center 2 Sneakers: https://amzn.to/43SinOb
    • IT Nation Steak Knives: https://amzn.to/4agAiSx
    • RODE PodMic: https://amzn.to/48jEdLO
    • LED Christmas String Lights: https://amzn.to/4oiTX7U
    • Ember Smart Mug: https://amzn.to/48nMgra
    • Ember Tumbler, Temperature Control Travel Mug: https://amzn.to/4pBXv6q

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    SHOW INFORMATION:

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h y 3 m
  • Impossible Goals That Transform MSPs (EP 944)

    Impossible Goals That Transform MSPs (EP 944)
    Nov 20 2025

    Curious why most MSPs get stuck in the “success prison” and how some break through to massive growth? This episode explores tangible strategies for setting and reaching impossible goals, plus expert tips for standing out in tech.

    Takeaways:

    • Understand the difference between standards and best practices—and why best practices alone will commoditize your MSP
    • Learn to set and commit to impossible goals for business growth
    • Discover Keith Ellis’ “magic questions” method to spark breakthroughs
    • Practical ways to differentiate your business beyond certifications
    • Insights on building trust so clients never want to leave
    • Strategies for escaping the “success prison” and enjoying more freedom
    • How to educate clients on your value and avoid the price race
    • Keith’s recommended books and free resources for MSPs
    • Sponsor links for tools to strengthen cybersecurity (ThreatLocker)
    • Mindset shifts for simplifying growth, hiring, and scaling your tech firm

    Links from the show:

    • Keith Ellis (Speaker/Coach): https://keithellis.com
    • Magic Questions 2.0 (Book): https://amzn.to/4piFSbg
    • Work Less, Scale Faster (Book/Free Resource): https://keithellis.com (signup/login required)
    • Cloudflare (Cloud Outage discussed): https://tinyurl.com/mwwsha2d
    • It's not your job to fix the internet (Podcast): https://tinyurl.com/py29s754

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    SHOW INFORMATION:

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    57 m