Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado.

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Episode topics –

• Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher

• The importance of being human and adaptable in the ever-evolving field of dispatching

• Transitioning careers from dispatching to management and the associated challenges

• Pam’s insights on the role and selection of chaplains for first responders

• Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado.

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Episode topics –

• Reyna's journey into public safety and criminal justice

• The challenges of working early morning shifts

• Handling emotionally intense 911 calls

• The complexity of translating emergency calls

• Unexpected moments with family members calling in emergencies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.

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Episode topics –

• The importance of standardized questions and procedures in dispatching.

• Personal stories of challenging calls and their emotional impact.

• How First Watch software aids dispatch centers by automating tasks and analyzing call data.

• The significance of accreditation as a center of excellence in emergency dispatch.

• Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah.

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Episode topics –

• Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored

• The importance of staying calm and compassionate in high-pressure situations is highlighted

• Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher

• She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies

• Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 549 features Jonathan, TC CTO, with Johnston County, NC.

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Episode topics –

• The emotional toll of a significant 911 call that changed Jonathan's perspective

• The importance of supportive family and coworkers in dispatch work

• Navigating the transition between different dispatch roles

• The intensity and unpredictability of dispatch work

• The journey of personal growth and leaving a positive legacy in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

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Episode topics –

• Child's tragic passing and creation of a memorial room

• Emotional toll of handling a call about a deceased 13-year-old

• Saving a 17-day-old baby who wasn't breathing

• Encountering a hysterical caller after a suicide attempt

• Dealing with the trauma of officers being shot at a domestic violence scene

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA.

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Episode topics –

• How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role.

• The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer.

• The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.

• Cat's harrowing experience with a suicidal caller and the profound impact it had on her.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur.

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Episode topics –

• Lauren's path into public safety and overcoming initial setbacks.

• The intense training process and demands of a 911 dispatcher.

• Emotional and impactful experiences of life-saving calls.

• The importance of sharing stories and celebrating wins in a demanding job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.