Mostrando resultados por narrador "Jonathan Yen" en Todas las categorías

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

Building Beehives for Dummies is the follow-up book to the best-selling Beekeeping for Dummies. It provides everything you need to learn how to build some of the world's most popular hives and beekeeping accessories. For each design the book includes a detailed materials list (what lumber, hardware, and fasteners you'll need) and step-by-step building instructions.

Colleges fiercely defend America's deeply stratified higher education system, arguing that the most exclusive schools reward the brightest kids who have worked hard to get there. But it doesn't actually work this way. As the recent college-admissions bribery scandal demonstrates, social inequalities and colleges' pursuit of wealth and prestige stack the deck in favor of the children of privilege.

Congressman and Chairman of the Committee on Homeland Security, Michael McCaul, has spent years in Washington watching the administration turn a blind eye to the most pressing possible threats to the country. Now, in Failures of Imagination, McCaul turns away from the over-sensationalized, unrealistic fears circulated through the media in order to expose the most legitimate and looming national security threats, which have long been swept under the rug by the administration.

In this bracing book, Michael Chertoff makes clear that our laws and policies surrounding the protection of personal information, written for an earlier time, need to be completely overhauled in the Internet era. In offering his compelling call for action, Chertoff argues that what is at stake is not so much the simple loss of privacy, which is almost impossible to protect, but of individual autonomy - the ability to make personal choices free of manipulation or coercion.

Six days after Hurricane Katrina's landfall in New Orleans, New Orleans Police Department officers opened fire on residents crossing the Danziger Bridge. When the shooting stopped, a mentally challenged man and a 17-year-old boy were dead, riddled with gunshot wounds. A mother's arm was shot off, her daughter's stomach gouged with a bullet hole, and her husband's head pierced by shrapnel. Her nephew was shot in the neck, jaw, stomach, and hand. All six of the victims, along with two others arrested at the scene, were Black and unarmed.

Is it smart to skip your annual physical? Should you put your trust in medical research? Is "low T" an actual disease? This book will examine these questions and more you've always wondered about in a collection of 50 essays on the medicine. The Doctor Will See You Now is a quirky and eclectic collection of short essays that explore evolving patient-physician relationship and reporting on medicine; famous doctors and notorious patients; surprising hospital practices and the future of healthcare; medical research, ethics, drugs, and money; and the brave new world of neurology.

Feeling overwhelmed, exhausted, and short-tempered at work—and at home? Then you may have too much stress in your life. Stress is a serious problem that impacts not only your mental and physical health, but also your loved ones and your organization. So what can you do to address it? The HBR Guide to Managing Stress at Work will help you find a sustainable solution. It will help you reach the goal of getting on an even keel—and staying there.

In Obsessed: The Compulsions and Creations of Dr. Jeffrey Schwartz, author Steve Volk ventures deep into the mind of Jeffrey Schwartz, a controversial, often combative psychiatrist and expert on obsessive-compulsive disorder (OCD). Considered a pariah among his academic peers, Schwartz’s unconventional treatment methods draw on his fascination with the Holocaust, his experience with Buddhist meditation and his pioneering work documenting the neural circuitry of OCD.

Nine million Americans are touched by aneurysms during their lifetimes. This is one story of love. Brainstorm is the candid and powerful memoir of the author's harrowing experience of an aneurysm and his road to recovery. It is a journey of love and devotion and a clash of medical beliefs and countercultures.

On March 11, 2020, the day the World Health Organization declared the coronavirus a global pandemic and all of our lives began to change in unprecedented ways, Todd Doughty knew he needed to do something to help him stay connected to the everyday joys of daily life. So he wrote down a list of things that make him happy: The musical intro to “All Things Considered”. Someone forgiving you. Someone believing in you. Your foot sticking out from under a blanket in order to find the cool spot. Freshly cut yellow tulips. A really good burger.

We acquire our native language, seemingly without effort, in infancy and early childhood. Language is our constant companion throughout our lifetime, even as we age. Indeed, compared with other aspects of cognition, language seems to be fairly resilient through the process of aging. In Changing Minds, Roger Kreuz and Richard Roberts examine how aging affects language - and how language affects aging.

Over the past decade neuroscience has uncovered a wealth of new information about our senses and how they serve as our gateway to the world. This splendidly accessible book explores the most intriguing findings of this research. With infectious enthusiasm, Rob DeSalle illuminates not only how we see, hear, smell, touch, taste, maintain balance, feel pain, and rely on other less familiar senses, but also how these senses shape our perception of the world aesthetically, artistically, and musically.

God of Sperm tells the remarkable story of Dr. Cappy Miles Rothman, the son of notorious gangster Norman "Roughhouse" Rothman, who went on to become a trailblazer in the field of reproductive medicine.

An airplane lands at a desolate airport in a remote Colorado ski town. Onboard, Dr. Lyle Martin, a world-class infectious disease specialist, is brusquely awakened to shocking news: Everyone not on the plane appears to be dead. A lethal new kind of virus may have surfaced, threatening our survival, and now Martin - one of the most sought after virologists on the planet until his career took a precipitous slide - is at the center of the investigation.

We live in an era of tribalism, polarization, and intense social division - separating people along lines of religion, political conviction, race, ethnicity, and sometimes gender. How did this happen? In Conformity, Cass R. Sunstein argues that the key to making sense of living in this fractured world lies in understanding the idea of conformity - what it is and how it works - as well as the countervailing force of dissent.

John Heskett wants to transform the way we think about design by showing how integral it is to our daily lives, from the spoon we use to eat our breakfast cereal, and the car we drive to work in, to the medical equipment used to save lives. Design combines "need" and "desire" in the form of a practical object that can also reflect the user's identity and aspirations through its form and decoration. This concise guide to contemporary design goes beyond style and taste to look at how different cultures and individuals personalize objects.

Put an end to miscommunication and inefficiency—and tap into the strengths of your diverse team. If you read (or listen to) nothing else on managing across cultures, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you manage culturally diverse employees, whether they're dispersed around the world or you're working with a multicultural team in a single location.

Written by a collaborative, diverse, and inclusive community of contributors and business experts, this book is about leading transformational change on an individual, team, organizational, and societal level.

In his 1976 book, The Long Run Solution, Joe Henderson suggested that becoming truly accomplished at running (or at anything) doesn't typically require us to perform superhuman feats. In fact, success is frequently realized by those who simply do the things anyone can do that most of us never will. In What Anyone Can Do, with the help of Leo Bottary's Year of the Peer podcast guests, you'll discover that if you surround yourself with the right people, you'll do the things anyone can do far more often.