Showing results by narrator "Jim Bond" in All Categories

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

In today's ultra-competitive, breakneck world, getting superior results at the fastest rate possible is critical to success. But the speed of life can sidetrack us, cloud our sense of priority, and make us less effective. Strategic Acceleration presents a methodology that will help you get clear, focused, and efficient. It will bring you the results and success you want - faster.

With irreverent wit, an engagingly personal style, and a battery of real-life examples, Ha-Joon Chang blasts holes in the "World Is Flat" orthodoxy of Thomas Friedman and other neo-liberal economists who argue that only unfettered capitalism and wide-open international trade can lift struggling nations out of poverty.

An astonishing new scientific discovery called neuroplasticity is overthrowing the centuries-old notion that the adult human brain is fixed and unchanging. It is, instead, able to change its own structure and function, even into old age. In this revolutionary look at the brain, psychiatrist and psychoanalyst Norman Doidge, M.D., provides an introduction to both the brilliant scientists championing neuroplasticity and the people whose lives they’ve transformed.

The snarling wolf swept from the hills to Tucker Crosden's spread. It slaughtered his dogs...but one survived. For the dog called White Wolf was different, born and bred to be a champion...and destined to be a leader among wolves. The wolves made this dog their own. And soon Crosden's prize had learned merciless rules of the wild. Fearless of any danger, White Wolf ran, teeth bared, at the head of the pack on savage raids through the wilderness.

Everyone wants to make more money. But many feel that to do so, they must sacrifice their lifestyle and work at a job they don't particularly like. In fact, if you're like most people, your life is likely filled with activities, obligations, and commitments that have nothing to do with your goals or your dreams, your life's mission, or the things that you love. But it doesn't have to be that way.

Expanding on the principles, insights and wisdom that made Getting to Yes a worldwide best seller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step-by-step through initiating, negotiating, and sustaining enduring relationships - in business, in government, between friends and in the family.

We are all fascinated by them - that enigmatic class of people often referred to as the rich. With all the emphasis on the rich and famous in America, it seems we would know everything about them. In reality, very few of us truly understand those who make up the very wealthiest Americans - those with liquid assets of $5 million or more. What is this new class of people, and how did they get that way?

Drawing on his insider knowledge and previously unpublished documents, Geoff Shepard shows that it didn't take long for Ted Kennedy and his allies to smell blood after the Watergate break-in. They set out to exaggerate and prolong the scandal, not merely to destroy Richard Nixon, but to undermine the entire Republican Party and pave the way for another Kennedy presidency in 1976.

At this very moment, you are surrounded by sound. Pause for a minute and try to listen to it all: the chatter of a passing conversation, the gentle whoosh of air vents, noise from a nearby street, someone turning the pages of a book, birds chirping in the trees.We rarely pay attention to everything we hear, but every noise in our environment has the ability to change our mood, decrease our productivity, even affect our health. While sound can heal, both emotionally and physically, it can also hurt us.

Walk the Walk shows how aspiring leaders must inspire and teach us through their own actions. Deutschman's analysis is informed by his two-decades of experience as a journalist covering the most prominent business figures of our times. He portrays dramatic and illuminating examples of leadership - not only in business but also in politics, the military, education, and social change.

In 1990, Peter Larson, with his team of commercial fossil hunters from the Black Hills Institute, discovered the most complete Tyrannosaurus Rex specimen in history. He dubbed it "Sue" after the field paleontologist who first saw it sticking out of a sandstone cliff on the ranch of Maurice Williams, a Cheyenne River Sioux Tribe member in South Dakota's badlands. Because the skelton was 90% complete, its study promised to yield up priceless information on the life and habits of the T Rex.

Raw frontier action is epitomized in Lee Porfilo. With a penchant for settling his problems with his fists, Porfilo is always in trouble. And trouble comes to stay when he beats a rich man's son. Now he has an enemy for life. Framed for murder and sentenced to the penitentiary, he is saved by Tex Cummins' small steel saw and heads for the mountains.

Max Brand is the name by which American author Frederick Faust is best known and loved. His fiction has been proclaimed vital reading for the development of the short story in American literature. Three of his stories appear together in audiobook form: "Alec the Great", "Riding into Peril", and "Outlaws All".

Artists, scientists, and entrepreneurs thrive on their ability to be creative. New wealth flows to those who successfully introduce new ideas. While organizations claim to value creativity, they are often at a loss when attempting to conjure up novel ideas. Using the techniques outlined in this audiobook, innovators can draw on the "Eureka moment" again and again.

Here are 21 true stories about how positive thinking can change your life! Everyone needs a little attitude adjustment once in a while, and these amazing true-life stories reveal how real people used positive thinking to improve their lives and overcome challenges.

Together, then apart, then together again, as a brother and a sister discover the riches of life. Rich Brother, Rich Sister combines the inspirational, true life stories of Robert Kiyosaki and his sister Emi Kiyosaki (Venerable Tenzin Kacho) into a book that will reaffirm your belief in the power of purpose, the importance of action, and the ability to overcome obstacles in a quest for a rich life.

Everyone makes resolutions - for New Year’s, for big birthdays, for new school years. In fact, most of us are so good at resolutions that we make the same ones year after year. This audiobook is an uplifting look at those resolutions. Why did we make them? How did they turn out? What did we learn? The stories included feature people who learned to be proud of who they are, what they achieved, and what they know they can achieve going forward.

"One way only - Death." This was the message that Walt Devon intercepted by chance in the gold-crazy town of West London. A murder was being arranged and Devon intended being around when the shooting started. What Devon didn't know was that he was to play the part of the corpse...Max Brand at his best - pure Western adventure! One rancher defends his land against those who want it by any means possible.

Whether it's at home or at work, so much of our lives involves negotiating to get what we want. From negotiating a higher salary, to lowering costs from suppliers, to hammering out a new contract with a major customer, or even deciding where to go on vacation, the only way to consistently arrive at successful conclusions is to master the art of negotiation.