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Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers.

On the night of September 20, 1938, the news on the radio was full of Hitler's pending invasion of Czechoslovakia. Severe weather wasn't mentioned; only light rain was forecast for the following day. In a matter of hours, however, a hurricane of unprecedented force would tear through one of the wealthiest and most populated stretches of coastline in America, obliterating communities from Long Island to Providence, destroying entire fishing fleets from Montauk to Narragansett Bay.

Twenty-six years ago, just before a series of brutal murders rocked the idyllic town of Bowers Inlet, Cassie Burke lost her family and nearly her own life to a transient befriended by her father. Back then, Cassie was a scared kid; now, she's a homicide cop. Back then, the suspect was caught and convicted; he died in prison. But now the killing has started again. And all signs indicate that the Bayside Strangler has come back for more.

Phillip Margolin, best selling author of The Undertaker's Widow, introduces the world to the first genuinely monstrous psychopath of the new century. Also available abridged.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

Psychiatrist Tess Ciccotelli has spent her entire career trying to help people, and now, just as her patients are making headway and her practice is thriving, everything is about to come crashing down. Someone is using her patients' deepest, darkest secrets against them, pushing them to commit suicide, and framing Tess in the process.

Hailed by critics as "monumental" ( Boston Globe) and "utterly romantic" ( New York magazine), Véra, the story of Mrs. Vladimir Nabokov, brings to shimmering life one of the greatest literary love stories of our time. Vladimir Nabokov, author of Lolita, Pale Fire, and Speak, Memory, wrote his books first for himself and secondly for his wife.

In closely reported stories from the streets of New York to the seats of intellectual power, MacDonald shows how bad ideas get started and then acquire a life of their own. Her reports trace the transformation of influential opinion-makers and large philanthropic foundations from confident advocates of individual responsibility, opportunity, and learning into apologists for the welfare state.

When Louise Braniff hands Barbara Holloway a large retainer and asks for complete anonymity, the Oregon attorney is both intrigued and suspicious. The woman, a respected music professor, is a member of a group that sponsors worthy causes involving women. And they want Barbara to defend Carol Fredricks, a gifted young pianist who stands accused of murdering the manager of a piano bar.

When a seemingly simple case turns complicated, respected attorney Barbara Holloway must rethink her game plan. Gregarious Las Vegas entertainer and ex-con Wally Lederer claims he's turned his life around. But when Jay Wilkins, a childhood friend, accuses Wally of stealing a valuable artifact, it's up to Barbara to ferret out the truth. Wally swears he's innocent. But when a murder takes place and the police name Wally as their prime suspect, Barbara knows he is in serious trouble.

John Forbes Nash, Jr., a prodigy and legend by the age of 30, dazzled the mathematical world by solving a series of deep problems deemed "impossible" by other mathematicians. But at the height of his fame, Nash suffered a catastrophic mental breakdown and began a harrowing descent into insanity, resigning his post at MIT, slipping into a series of bizarre delusions, and eventually becoming a dreamy, ghostlike figure at Princeton, scrawling numerological messages on blackboards.

Her name is Omakayas, or Little Frog, because her first step was a hop, and she lives on an island in Lake Superior. It is 1850 and the lives of the Ojibwe have returned to a familiar rhythm: they build their birchbark houses in the summer, go to the ricing camps in the fall to harvest and feast, and move to their cozy cedar log cabins near the town of LaPointe before the first snows.

When we meet septuagenarian Margaret Hughes, she is living alone in a mansion in Seattle with only a massive collection of valuable antiques for company. Enter Wanda Schultz, a young woman with a broken heart who has come to Seattle to search for her wayward boyfriend. Both women are guarding dark secrets and have spent many years building up protective armor against the outside world.

Because he is poised to desecrate the dreams of so many, it's no surprise that somebody dares to stop him in cold blood. When David McIvey is murdered outside the clinic's doors, lawyer Barbara Holloway must use her razor-sharp instincts and take-no-prisoners attitude to create a defense for the two members of the clinic accused of his murder.

This is Ayn Rand's challenge to the prevalent philosophical doctrines of our time and the "atmosphere of guilt, of panic, of despair, of boredom, and of all-pervasive evasion" that they create. One of the most controversial figures on the intellectual scene, Ayn Rand was the proponent of a moral philosophy, an ethic of rational self-interest, that stands in sharp opposition to the ethics of altruism and self-sacrifice.

A child's mind is hungry for knowledge, stimulation, the excitement of learning which school should provide, yet most American schools fall far short. From kindergarten through high school, our public educational system is among the worst in the developed world.

How does the most famous woman in the world hide in plain sight? The beautiful young widow of the president of the United States thought she was free of the White House, but circumstances have forced her back into the role of first lady. Not for long, however, because she's made up her mind to escape - if only for a few days - so she can live the life of an ordinary person. All she needs is the perfect disguise...and she's just found it.

No singer has been more mythologized and more misunderstood than jazz legend Billie Holiday, who helped to create much of the mystique herself with her autobiography, Lady Sings the Blues - and this authentic biography sets the record straight. Donald Clarke was given unrivaled access to a treasure trove of interviews from the 1970s with those who knew Lady Day in all stages of her short, tragic life - from her childhood in the streets and good-time houses of Baltimore, through the early days of success in New York and the years of fame, to her tragic decline.

Daniel Hecht has created a plausible, heart-stopping ghost thriller. Relying on the science of parapsychology to spine-tingling effect, he brings to life a remarkably compelling character in Cree Black, as well as the ghosts she confronts.

When the first warm breeze of Doomsday came wafting over the Shenandoah Valley, the Sumners were ready. Using their enormous wealth, the family had forged an isolated post holocaust citadel. Their descendants would have everything they needed to raise food and do the scientific research necessary for survival. But the family was soon plagued by sterility, and the creation of clones offered the only answer.