Customer Service

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  • Zingerman's Guide to Giving Great Service Audiobook By Ari Weinzweig cover art

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  • Deploy Empathy Audiobook By Michele Hansen cover art

    • Deploy Empathy

    • A Practical Guide to Interviewing Customers
    • By: Michele Hansen
    • Narrated by: Michele Hansen
    • Length: 7 hrs and 9 mins
    • Release date: 04-01-22
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....

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  • CustomerCentric Selling Audiobook By Michael T. Bosworth, John R. Holland cover art

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  • Uncopyable Audiobook By Steve Miller cover art

    • Uncopyable

    • How to Create an Unfair Advantage over Your Competition
    • By: Steve Miller
    • Narrated by: Jeff Moon
    • Length: 4 hrs and 32 mins
    • Release date: 12-07-20
    • Language: English
    • 4.5 out of 5 stars 26 ratings

    • What separates average businesses from extraordinarily successful ones? Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt"....

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  • The Client Retention Handbook for Digital Marketing Agencies Audiobook By Josh Nelson cover art

    • The Client Retention Handbook for Digital Marketing Agencies

    • How to Keep Clients on Board Long-Term and Reduce Churn
    • By: Josh Nelson
    • Narrated by: Frank Di Piazza
    • Length: 3 hrs and 15 mins
    • Release date: 09-02-22
    • Language: English
    • 4.5 out of 5 stars 16 ratings

    • While there are hundreds of books focused on "getting" clients, nobody tells you the harsh reality: If you can’t keep clients, you don’t have a business. So how do you get them to stay? Believe it or not, it’s not about results....

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  • Go Big or Go Home Audiobook By Diana Kander, Tucker Trotter cover art

    • Go Big or Go Home

    • By: Diana Kander, Tucker Trotter
    • Narrated by: Diana Kander, Tucker Trotter
    • Length: 2 hrs and 28 mins
    • Release date: 10-19-23
    • Language: English
    • 5 out of 5 stars 3 ratings

    • Go Big or Go Home is the greatest collection of the most memorable pitches in film, sports, business, and philanthropy. These stories come from individuals and organizations that decided to Go Big or Go Home because their deals were too important to fail....

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  • Leading Loyalty Audiobook By Sandy Rogers, Lisa Larsen, Leena Rinne, Bob Whitman - foreword cover art

    • Leading Loyalty

    • Cracking the Code to Customer Devotion
    • By: Sandy Rogers, Lisa Larsen, Leena Rinne, Bob Whitman - foreword
    • Narrated by: Lisa Larsen
    • Length: 6 hrs and 39 mins
    • Release date: 04-16-19
    • Language: English
    • 4.5 out of 5 stars 19 ratings

    • In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans....

    Regular price: $19.79 or 1 credit

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  • What Clients Love Audiobook By Harry Beckwith cover art

    • What Clients Love

    • A Field Guide to Growing Your Business
    • By: Harry Beckwith
    • Narrated by: Harry Beckwith
    • Length: 3 hrs and 29 mins
    • Release date: 01-10-03
    • Language: English
    • 4 out of 5 stars 76 ratings

    • Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics...

    Regular price: $14.81 or 1 credit

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  • Lean Customer Development Audiobook By Cindy Alvarez cover art

    • Lean Customer Development

    • Building Products Your Customers Will Buy
    • By: Cindy Alvarez
    • Narrated by: Chelsea Kwoka
    • Length: 7 hrs and 23 mins
    • Release date: 02-05-21
    • Language: English
    • 4 out of 5 stars 18 ratings

    • How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants....

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  • The Experience Maker Audiobook By Dan Gingiss cover art

    • The Experience Maker

    • How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
    • By: Dan Gingiss
    • Narrated by: Dan Gingiss
    • Length: 5 hrs and 33 mins
    • Release date: 10-06-21
    • Language: English
    • 4.5 out of 5 stars 39 ratings

    • Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience....

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  • The Power of Value Selling Audiobook By Julie Thomas cover art

    • The Power of Value Selling

    • The Gold Standard to Drive Revenue and Create Customers for Life
    • By: Julie Thomas
    • Narrated by: Wendy Tremont King
    • Length: 7 hrs and 55 mins
    • Release date: 10-31-23
    • Language: English
    • 4.5 out of 5 stars 2 ratings

    • Sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric selling to modern buyers....

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  • Do B2B Better Audiobook By Jim Tincher cover art

    • Do B2B Better

    • Drive Growth Through Game-Changing Customer Experience
    • By: Jim Tincher
    • Narrated by: Quentin Hudspeth
    • Length: 8 hrs and 9 mins
    • Release date: 06-12-24
    • Language: English
    • Not rated yet

    • Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.

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  • Unleashing Excellence Audiobook By Dennis Snow, Teri Yanovitch cover art

    • Unleashing Excellence

    • The Complete Guide to Ultimate Customer Service, 2nd Edition
    • By: Dennis Snow, Teri Yanovitch
    • Narrated by: Kimberly Farr
    • Length: 7 hrs and 38 mins
    • Release date: 07-09-20
    • Language: English
    • 3 out of 5 stars 1 rating

    • A step-by-step guide to designing and implementing an amazing customer service culture....

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  • Customer Centricity Audiobook By Peter Fader cover art

    • Customer Centricity

    • Focus on the Right Customers for Strategic Advantage
    • By: Peter Fader
    • Narrated by: Patrick Lawlor
    • Length: 2 hrs and 36 mins
    • Release date: 09-05-13
    • Language: English
    • 4 out of 5 stars 99 ratings
    • Not all customers are created equal. Despite what the tired old adage says, the customer is not always right....

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  • Worth Every Penny Audiobook By Erin Verbeck, Sarah Petty cover art

    • Worth Every Penny

    • Build a Business That Thrills Your Customers and Still Charge What You're Worth
    • By: Erin Verbeck, Sarah Petty
    • Narrated by: Curt Alexander, Tony Dipiazza
    • Length: 4 hrs and 34 mins
    • Release date: 07-29-21
    • Language: English
    • 4.5 out of 5 stars 20 ratings

    • A revelation for photographers: creating a profitable business is possible without getting into a slash-and-burn price war with your competitors....

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  • Sell Without Selling Out Audiobook By Andy Paul cover art

    • Sell Without Selling Out

    • A Guide to Success on Your Own Terms
    • By: Andy Paul
    • Narrated by: Andy Paul
    • Length: 3 hrs and 3 mins
    • Release date: 02-22-22
    • Language: English
    • 4.5 out of 5 stars 53 ratings

    • Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers....

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  • Oversubscribed Audiobook By Daniel Priestley cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 03-09-20
    • Language: English
    • 5 out of 5 stars 188 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

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  • Human + Machine Audiobook By Paul R. Daugherty, H. James Wilson cover art

    • Human + Machine

    • Reimagining Work in the Age of AI
    • By: Paul R. Daugherty, H. James Wilson
    • Narrated by: Jamie Renell
    • Length: 5 hrs and 55 mins
    • Release date: 04-10-18
    • Language: English
    • 4 out of 5 stars 332 ratings
    • Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now - in software that senses what we need, supply chains that "think" in real time....

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  • Build Your Community Audiobook By Richard Millington cover art

    • Build Your Community

    • By: Richard Millington
    • Narrated by: Alex Wyndham
    • Length: 9 hrs and 11 mins
    • Release date: 08-22-23
    • Language: English
    • 2 out of 5 stars 1 rating

    • If you wish to build a united, powerful online community, Build Your Community is your definitive guide....

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  • A Crowdfunder's Strategy Guide Audiobook By Jamey Stegmaier cover art

    • A Crowdfunder's Strategy Guide

    • Build a Better Business by Building Community
    • By: Jamey Stegmaier
    • Narrated by: Mitchell Lucas
    • Length: 4 hrs and 25 mins
    • Release date: 09-04-15
    • Language: English
    • 4.5 out of 5 stars 111 ratings
    • In this audiobook Jamey Stegmaier goes beyond the nuts and bolts of how it works to a deeper level - crowdfunding not just as a cool way to raise money....

    Regular price: $14.00 or 1 credit

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