Customer Service

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  • Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success Audiobook By Joshua Seiden cover art

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  • Exponential Audiobook By Jeff Rosenblum cover art

    • Exponential

    • Transform Your Brand by Empowering Instead of Interrupting
    • By: Jeff Rosenblum
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 6 mins
    • Release date: 05-24-22
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • Great brands stand for more than just cool products and clever advertisements. They inspire audiences. They enrich communities. They energize people. They move people’s lives forward. Most importantly, great brands don’t just interrupt: they empower....

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  • The Innovator's Dilemma Audiobook By Clayton M. Christensen cover art

    • The Innovator's Dilemma

    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: Don Leslie
    • Length: 2 hrs and 21 mins
    • Release date: 11-27-07
    • Language: English
    • 4 out of 5 stars 1,025 ratings
    • Great companies can fail: not because they do anything wrong, but because they do everything right....

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  • Bold Audiobook By Shaun Smith, Andy Milligan cover art

    • Bold

    • How to Be Brave in Business and Win
    • By: Shaun Smith, Andy Milligan
    • Narrated by: Matthew Lloyd Davies
    • Length: 10 hrs and 22 mins
    • Release date: 11-27-17
    • Language: English
    • Not rated yet
    • More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business....

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  • The Gold Standard Audiobook By Colin Cowie cover art

    • The Gold Standard

    • Giving Your Customers What They Didn't Know They Wanted
    • By: Colin Cowie
    • Narrated by: Colin Cowie
    • Length: 5 hrs and 47 mins
    • Release date: 09-07-21
    • Language: English
    • 5 out of 5 stars 43 ratings

    • Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients....

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  • Connected Strategy Audiobook By Nicolaj Siggelkow, Christian Terwiesch cover art

    • Connected Strategy

    • Building Continuous Customer Relationships for Competitive Advantage
    • By: Nicolaj Siggelkow, Christian Terwiesch
    • Narrated by: David Marantz
    • Length: 6 hrs and 58 mins
    • Release date: 10-20-20
    • Language: English
    • 4.5 out of 5 stars 34 ratings

    • In this book, Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage....

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  • All About Them Audiobook By Bruce Turkel, Bob Burg - foreword cover art

    • All About Them

    • Grow Your Business by Focusing on Others
    • By: Bruce Turkel, Bob Burg - foreword
    • Narrated by: Doug Turkel
    • Length: 7 hrs and 33 mins
    • Release date: 09-06-16
    • Language: English
    • 4.5 out of 5 stars 39 ratings
    • The best companies and most successful salespeople live by a three-word mantra - "it's all about them"....

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  • The Disney Difference Audiobook By Wayne Olson cover art

    • The Disney Difference

    • The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
    • By: Wayne Olson
    • Narrated by: Wayne Olson
    • Length: 4 hrs and 23 mins
    • Release date: 04-23-18
    • Language: English
    • 5 out of 5 stars 26 ratings

    • The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers or guests, this book will show you how you can give your best and give everyone a more magical experience....

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  • Customer Service Success Audiobook By David Brownlee cover art

    • Customer Service Success

    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 10 mins
    • Release date: 02-15-24
    • Language: English
    • Not rated yet
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

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  • Data Driven Audiobook By Tom Chavez, Chris O'Hara, Vivek Vaidya cover art

    • Data Driven

    • Harnessing Data and AI to Reinvent Customer Engagement
    • By: Tom Chavez, Chris O'Hara, Vivek Vaidya
    • Narrated by: LJ Ganser
    • Length: 6 hrs and 17 mins
    • Release date: 02-19-19
    • Language: English
    • 4 out of 5 stars 116 ratings

    • The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing....

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  • The Supply Chain Revolution Audiobook By Suman Sarkar cover art

    • The Supply Chain Revolution

    • Innovative Sourcing and Logistics for a Fiercely Competitive World
    • By: Suman Sarkar
    • Narrated by: Christopher Lane
    • Length: 5 hrs and 32 mins
    • Release date: 06-22-17
    • Language: English
    • 4 out of 5 stars 249 ratings
    • When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be....

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  • What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Audiobook By James L. Heskett, W. Earl Sasser

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  • Digital Customer Service Audiobook By Rick Delisi, Dan Michaeli cover art

    • Digital Customer Service

    • Transforming Customer Experience for an On-Screen World
    • By: Rick Delisi, Dan Michaeli
    • Narrated by: Rick Delisi
    • Length: 5 hrs and 35 mins
    • Release date: 12-21-21
    • Language: English
    • 4.5 out of 5 stars 4 ratings

    • Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....

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  • The ABCs of the Customer Journey: A Beginner's Guide to Automation, Branding and Customer Service Audiobook By Hank Hoffmeier

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  • We Are Market Basket Audiobook By Daniel Korschun, Grant Welker cover art

    • We Are Market Basket

    • The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
    • By: Daniel Korschun, Grant Welker
    • Narrated by: Tom Parks
    • Length: 7 hrs and 36 mins
    • Release date: 08-12-15
    • Language: English
    • 4.5 out of 5 stars 27 ratings
    • What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket....

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  • The Expansion Sale Audiobook By Erik Peterson, Tim Riesterer cover art

    • The Expansion Sale

    • Four Must-Win Conversations to Keep and Grow Your Customers
    • By: Erik Peterson, Tim Riesterer
    • Narrated by: Susan Marlowe
    • Length: 4 hrs and 57 mins
    • Release date: 07-20-21
    • Language: English
    • 4.5 out of 5 stars 4 ratings

    • Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion....

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  • Superconsumers Audiobook By Eddie Yoon cover art

    • Superconsumers

    • A Simple, Speedy, and Sustainable Path to Superior Growth
    • By: Eddie Yoon
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 14 mins
    • Release date: 05-05-17
    • Language: English
    • 4 out of 5 stars 20 ratings
    • Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category....

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  • Success Is in Your Sphere Audiobook By Zvi Band cover art

    • Success Is in Your Sphere

    • Leverage the Power of Relationships to Achieve Your Business Goals
    • By: Zvi Band
    • Narrated by: Steven Jay Cohen
    • Length: 8 hrs
    • Release date: 04-13-21
    • Language: English
    • 5 out of 5 stars 4 ratings

    • Relationship marketing expert Zvi Band shares a proven step-by-step approach to leveraging the unique power of relationships to your best business advantage....

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  • How to Start a Small Business Online: $100,000 a Year Step by Step Guide Audiobook By Chris Messi cover art

    • How to Start a Small Business Online: $100,000 a Year Step by Step Guide

    • Developing a Business Plan, Creating LLC, Scaling, and Implementing Killer Social Media Marketing Techniques
    • By: Chris Messi
    • Narrated by: Peter Prova
    • Length: 3 hrs and 19 mins
    • Release date: 09-19-19
    • Language: English
    • 4.5 out of 5 stars 31 ratings

    • Do you have a dream of having a business that generates you $100,000 a year? Maybe you do, but don’t have a clue how to start, right? If so, then this guide is for you....

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  • HBR's 10 Must Reads on Sales Audiobook By Harvard Business Review, Philip Kotler, Andris Zoltners, Manish Goyal, James C. And

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