Customer Service

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  • Prospect the Sandler Way Audiobook By John Rosso, David Mattson cover art

    • Prospect the Sandler Way

    • A 30-Day Program for Mastering Stress-Free Lead Development
    • By: John Rosso, David Mattson
    • Narrated by: Sean Pratt
    • Length: 3 hrs and 13 mins
    • Release date: 06-01-18
    • Language: English
    • 4.5 out of 5 stars 128 ratings

    • Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....

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  • The Membership Economy Audiobook By Robbie Kellman Baxter cover art

    • The Membership Economy

    • Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    • By: Robbie Kellman Baxter
    • Narrated by: Tom Pile
    • Length: 8 hrs and 12 mins
    • Release date: 04-19-16
    • Language: English
    • 4.5 out of 5 stars 652 ratings
    • If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....

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  • Invent and Wander Audiobook By Jeff Bezos, Walter Isaacson - introduction cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 11-17-20
    • Language: English
    • 4 out of 5 stars 609 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • Unlocking the Customer Value Chain Audiobook By Thales S. Teixeira, Greg Piechota cover art

    • Unlocking the Customer Value Chain

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 165 ratings

    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

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  • The Seven Pillars of Customer Success Audiobook By Wayne McCulloch cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • Starting a Business QuickStart Guide Audiobook By Ken Colwell PhD MBA cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 04-10-19
    • Language: English
    • 4.5 out of 5 stars 218 ratings

    • In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.

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  • The Personal MBA: Master the Art of Business Audiobook By Josh Kaufman cover art

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  • Follow Up and Close the Sale Audiobook By Jeff Shore cover art

    • Follow Up and Close the Sale

    • Make Easy (and Effective) Follow-Up Your Winning Habit
    • By: Jeff Shore
    • Narrated by: Jeff Shore
    • Length: 4 hrs and 58 mins
    • Release date: 01-04-22
    • Language: English
    • 5 out of 5 stars 21 ratings

    • Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....

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  • The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth Audiobook By Rob Kna

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  • The Customer Rules Audiobook By Lee Cockerell cover art

    • The Customer Rules

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 03-05-13
    • Language: English
    • 4.5 out of 5 stars 449 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

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  • The Customer Service Revolution Audiobook By John R. DiJulius III cover art

    • The Customer Service Revolution

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 10-02-20
    • Language: English
    • 5 out of 5 stars 32 ratings

    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

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  • Secrets of a Master Closer Audiobook By Mike Kaplan cover art

    • Secrets of a Master Closer

    • A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere
    • By: Mike Kaplan
    • Narrated by: Michael Pauley
    • Length: 4 hrs and 8 mins
    • Release date: 05-14-15
    • Language: English
    • 4.5 out of 5 stars 172 ratings
    • If you want to know, step by step, how to quickly, easily, and smoothly walk anyone from being a skeptical prospect to a happy customer that refers you friends, family, and colleagues...then you want to read this book....

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  • Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Li

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  • Disciplined Entrepreneurship Audiobook By Bill Aulet cover art

    • Disciplined Entrepreneurship

    • By: Bill Aulet
    • Narrated by: Erik Synnestvedt
    • Length: 7 hrs and 19 mins
    • Release date: 07-16-14
    • Language: English
    • 4.5 out of 5 stars 354 ratings
    • Disciplined Entrepreneurship gives you the tools you need to improve your odds of making a product people want....

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  • Building Brand Communities: How Organizations Succeed by Creating Belonging Audiobook By Carrie Melissa Jones, Charles Vogl c

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  • Emotional Intelligence for Sales Success Audiobook By Colleen Stanley cover art

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  • The Hidden Leader Audiobook By Scott K. Edinger, Laurie Sain cover art

    • The Hidden Leader

    • Discover and Develop Greatness Within Your Company
    • By: Scott K. Edinger, Laurie Sain
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 49 mins
    • Release date: 05-18-15
    • Language: English
    • 4 out of 5 stars 7 ratings
    • Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....

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  • Mr. Shmooze Audiobook By Richard Abraham cover art

    • Mr. Shmooze

    • The Art and Science of Selling Through Relationships
    • By: Richard Abraham
    • Narrated by: Peter Ganim
    • Length: 2 hrs and 55 mins
    • Release date: 07-09-20
    • Language: English
    • 5 out of 5 stars 88 ratings

    • Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....

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  • Jobs to Be Done Audiobook By Stephen Wunker, David Farber, Jessica Wattman cover art

    • Jobs to Be Done

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 11-07-16
    • Language: English
    • 4 out of 5 stars 111 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

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  • The Thank You Economy Audiobook By Gary Vaynerchuk cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 06-28-11
    • Language: English
    • 4.5 out of 5 stars 2,870 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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