Customer Service

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  • Invent and Wander Audiobook By Jeff Bezos, Walter Isaacson - introduction cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 11-17-20
    • Language: English
    • 4 out of 5 stars 606 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • Follow Up and Close the Sale Audiobook By Jeff Shore cover art

    • Follow Up and Close the Sale

    • Make Easy (and Effective) Follow-Up Your Winning Habit
    • By: Jeff Shore
    • Narrated by: Jeff Shore
    • Length: 4 hrs and 58 mins
    • Release date: 01-04-22
    • Language: English
    • 5 out of 5 stars 21 ratings

    • Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....

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  • The Effortless Experience Audiobook By Matthew Dixon, Nick Toman, Rick DeLisi cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 110 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • Know What You're For Audiobook By Jeff Henderson, John C. Maxwell - foreword cover art

    • Know What You're For

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • By: Jeff Henderson, John C. Maxwell - foreword
    • Narrated by: Jeff Henderson
    • Length: 5 hrs and 45 mins
    • Release date: 10-01-19
    • Language: English
    • 5 out of 5 stars 407 ratings

    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

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  • Customer Success Audiobook By Nick Mehta, Dan Steinman, Lincoln Murphy cover art

    • Customer Success

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 371 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

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  • The Customer Success Professional's Handbook Audiobook By Ashvin Vaidyanathan, Ruben Rabago cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

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  • The Service Culture Handbook Audiobook By Jeff Toister cover art

    • The Service Culture Handbook

    • A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    • By: Jeff Toister
    • Narrated by: Roger Wayne
    • Length: 5 hrs and 41 mins
    • Release date: 02-25-20
    • Language: English
    • 4.5 out of 5 stars 24 ratings

    • The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....

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  • The Personal MBA: Master the Art of Business Audiobook By Josh Kaufman cover art

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  • Emotional Intelligence for Sales Success Audiobook By Colleen Stanley cover art

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  • The Nordstrom Way to Customer Experience Excellence, 3rd Edition Audiobook By Robert Spector, breAnne O. Reeves cover art

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  • Lean Mastery Collection: 8 Manuscripts Audiobook By Jeffrey Ries cover art

    • Lean Mastery Collection: 8 Manuscripts

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 12-21-18
    • Language: English
    • 4 out of 5 stars 181 ratings

    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

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  • Disciplined Entrepreneurship Audiobook By Bill Aulet cover art

    • Disciplined Entrepreneurship

    • By: Bill Aulet
    • Narrated by: Erik Synnestvedt
    • Length: 7 hrs and 19 mins
    • Release date: 07-16-14
    • Language: English
    • 4.5 out of 5 stars 353 ratings
    • Disciplined Entrepreneurship gives you the tools you need to improve your odds of making a product people want....

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  • The Forever Transaction Audiobook By Robbie Kellman Baxter cover art

    • The Forever Transaction

    • How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    • By: Robbie Kellman Baxter
    • Narrated by: Caroline Miller
    • Length: 6 hrs and 16 mins
    • Release date: 09-24-21
    • Language: English
    • 5 out of 5 stars 23 ratings

    • Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • The Startup Owner's Manual Audiobook By Steve Blank, Bob Dorf cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 06-23-20
    • Language: English
    • 4.5 out of 5 stars 70 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Starting a Business QuickStart Guide Audiobook By Ken Colwell PhD MBA cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 04-10-19
    • Language: English
    • 4.5 out of 5 stars 218 ratings

    • In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.

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  • Chief Marketing Officers at Work Audiobook By Josh Steimle cover art

    • Chief Marketing Officers at Work

    • By: Josh Steimle
    • Narrated by: DJ Holte
    • Length: 13 hrs and 19 mins
    • Release date: 10-04-16
    • Language: English
    • 4.5 out of 5 stars 87 ratings
    • This book provides a fly-on-the-wall perspective on what it's like to be a CMO and will help C-level executives....

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  • The Seven Pillars of Customer Success Audiobook By Wayne McCulloch cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • The Hidden Leader Audiobook By Scott K. Edinger, Laurie Sain cover art

    • The Hidden Leader

    • Discover and Develop Greatness Within Your Company
    • By: Scott K. Edinger, Laurie Sain
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 49 mins
    • Release date: 05-18-15
    • Language: English
    • 4 out of 5 stars 7 ratings
    • Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....

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  • Building Brand Communities: How Organizations Succeed by Creating Belonging Audiobook By Carrie Melissa Jones, Charles Vogl c

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