Customer Service
21 - 40 of 500 results-
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Invent and Wander
- The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
- By: Jeff Bezos, Walter Isaacson - introduction
- Narrated by: L. J. Ganser
- Length: 8 hrs and 55 mins
- Unabridged
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In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....
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Do the right thing.
- By FULL Creative on 12-06-20
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Invent and Wander
- The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
- Narrated by: L. J. Ganser
- Length: 8 hrs and 55 mins
- Release date: 11-17-20
- Language: English
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In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- By: Jeff Shore
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Unabridged
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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Follow Up Mastery
- By Amazon Customer on 05-22-24
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Release date: 01-04-22
- Language: English
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....
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If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Release date: 03-03-20
- Language: English
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In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....
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Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....
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WOW!
- By Keehsa on 03-03-20
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Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Release date: 10-01-19
- Language: English
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Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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Business to Company???
- By S. Wheelhouse on 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- By: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....
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Great content!! Narrating sounds like a computer
- By Lydia on 06-01-22
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release date: 03-24-20
- Language: English
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- By Shane K. on 05-14-24
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Release date: 02-25-20
- Language: English
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....
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The Personal MBA: Master the Art of Business
- By: Josh Kaufman
- Narrated by: Josh Kaufman
- Length: 15 hrs and 25 mins
- Unabridged
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Read this book and you will learn the principles it takes most business professionals a lifetime of trial and error to master....
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Not an MBA, But A Damn Decent Experience.
- By Cori on 01-20-13
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The Personal MBA: Master the Art of Business
- Narrated by: Josh Kaufman
- Length: 15 hrs and 25 mins
- Release date: 09-04-12
- Language: English
- Read this book and you will learn the principles it takes most business professionals a lifetime of trial and error to master....
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- By: Colleen Stanley
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Unabridged
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In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening....
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Self control
- By Leslie on 05-26-22
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Release date: 04-21-20
- Language: English
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In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening....
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- By: Robert Spector, breAnne O. Reeves
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Unabridged
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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....
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Inspiring
- By Carrie Brinton on 01-02-19
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Release date: 11-21-17
- Language: English
- The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....
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Lean Mastery Collection: 8 Manuscripts
- Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
- By: Jeffrey Ries
- Narrated by: Sam Slydell
- Length: 10 hrs and 48 mins
- Unabridged
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Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....
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Good listen
- By sima on 06-03-19
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Lean Mastery Collection: 8 Manuscripts
- Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
- Narrated by: Sam Slydell
- Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
- Length: 10 hrs and 48 mins
- Release date: 12-21-18
- Language: English
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Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....
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Disciplined Entrepreneurship
- By: Bill Aulet
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 19 mins
- Unabridged
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Disciplined Entrepreneurship gives you the tools you need to improve your odds of making a product people want....
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This book is impossible to listen to (reader)
- By Amazon Customer on 07-22-14
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Disciplined Entrepreneurship
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 19 mins
- Release date: 07-16-14
- Language: English
- Disciplined Entrepreneurship gives you the tools you need to improve your odds of making a product people want....
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The Forever Transaction
- How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
- By: Robbie Kellman Baxter
- Narrated by: Caroline Miller
- Length: 6 hrs and 16 mins
- Unabridged
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Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....
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Great read
- By Ryan Veit on 02-27-24
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The Forever Transaction
- How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
- Narrated by: Caroline Miller
- Length: 6 hrs and 16 mins
- Release date: 09-24-21
- Language: English
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Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....
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Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturing Process
- Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 5
- By: Jeffrey Ries
- Narrated by: Sam Slydell
- Length: 1 hr and 15 mins
- Unabridged
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Increase customer satisfaction and reduce cost! Increase revenue growth and improve productivity! This guide will provide you with the tools you need to work with Six Sigma and see an improvement in your business....
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It has some tips which are very effective.
- By Isabel Ponce on 12-21-19
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Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturing Process
- Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 5
- Narrated by: Sam Slydell
- Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 5
- Length: 1 hr and 15 mins
- Release date: 12-04-18
- Language: English
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Increase customer satisfaction and reduce cost! Increase revenue growth and improve productivity! This guide will provide you with the tools you need to work with Six Sigma and see an improvement in your business....
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The Startup Owner's Manual
- The Step-by-Step Guide for Building a Great Company
- By: Steve Blank, Bob Dorf
- Narrated by: Matthew Boston
- Length: 12 hrs and 59 mins
- Unabridged
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The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....
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Nothing to learn from this book
- By Thomas D. Kehoe on 02-23-22
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The Startup Owner's Manual
- The Step-by-Step Guide for Building a Great Company
- Narrated by: Matthew Boston
- Length: 12 hrs and 59 mins
- Release date: 06-23-20
- Language: English
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The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....
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Starting a Business QuickStart Guide
- The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
- By: Ken Colwell PhD MBA
- Narrated by: Ken Colwell PhD MBA
- Length: 7 hrs and 29 mins
- Unabridged
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In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.
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More like a class textbook
- By ACustomer on 10-15-19
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Starting a Business QuickStart Guide
- The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
- Narrated by: Ken Colwell PhD MBA
- Length: 7 hrs and 29 mins
- Release date: 04-10-19
- Language: English
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In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.
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Chief Marketing Officers at Work
- By: Josh Steimle
- Narrated by: DJ Holte
- Length: 13 hrs and 19 mins
- Unabridged
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This book provides a fly-on-the-wall perspective on what it's like to be a CMO and will help C-level executives....
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Eye Opening and Helpful
- By Mike on 04-26-17
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Chief Marketing Officers at Work
- Narrated by: DJ Holte
- Length: 13 hrs and 19 mins
- Release date: 10-04-16
- Language: English
- This book provides a fly-on-the-wall perspective on what it's like to be a CMO and will help C-level executives....
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....
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WOW - Actionable Steps
- By livinglikelauren on 12-22-23
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Release date: 12-06-21
- Language: English
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Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- By: Scott K. Edinger, Laurie Sain
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Unabridged
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Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Release date: 05-18-15
- Language: English
- Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....
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Building Brand Communities: How Organizations Succeed by Creating Belonging
- By: Carrie Melissa Jones, Charles Vogl
- Narrated by: Caroline Miller
- Length: 8 hrs and 10 mins
- Unabridged
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An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships....
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Helpful book but narrative is a bit dry
- By Anqi on 11-12-20
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Building Brand Communities: How Organizations Succeed by Creating Belonging
- Narrated by: Caroline Miller
- Length: 8 hrs and 10 mins
- Release date: 05-15-20
- Language: English
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An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships....
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