-
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
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Grandes primeros Títulos
![The Seven Pillars of Customer Success Audiolibro Por Wayne McCulloch arte de portada](https://m.media-amazon.com/images/I/41gn8fF-0kL._SL240_.jpg)
![Onboarding Matters Audiolibro Por Donna Weber arte de portada](https://m.media-amazon.com/images/I/41pK488OF8L._SL240_.jpg)
![Customer Success Manifesto Audiolibro Por Jay Goncalves, Ben McLellan arte de portada](https://m.media-amazon.com/images/I/41WPpvCUGML._SL240_.jpg)
![$100M Offers Audiolibro Por Alex Hormozi arte de portada](https://m.media-amazon.com/images/I/41GqbVAnxeL._SL240_.jpg)
![The Customer Success Professional's Handbook Audiolibro Por Ashvin Vaidyanathan, Ruben Rabago arte de portada](https://m.media-amazon.com/images/I/51uy25QYVhL._SL240_.jpg)
![Start with Why Audiolibro Por Simon Sinek arte de portada](https://m.media-amazon.com/images/I/51Zuy0g7l+L._SL240_.jpg)
![The Customer Service Revolution Audiolibro Por John R. DiJulius III arte de portada](https://m.media-amazon.com/images/I/51aiiGZIvDL._SL240_.jpg)
![The Power of Moments Audiolibro Por Chip Heath, Dan Heath arte de portada](https://m.media-amazon.com/images/I/51LsRTyNcqL._SL240_.jpg)
![Measure What Matters Audiolibro Por John Doerr, Larry Page - foreword arte de portada](https://m.media-amazon.com/images/I/51HNGEmZEnL._SL240_.jpg)
![Amp It Up Audiolibro Por Frank Slootman arte de portada](https://m.media-amazon.com/images/I/41ZFimTSZCL._SL240_.jpg)
![The Challenger Sale Audiolibro Por Matthew Dixon, Brent Adamson arte de portada](https://m.media-amazon.com/images/I/41Zs-2qu8OL._SL240_.jpg)
![Inspired Audiolibro Por Marty Cagan arte de portada](https://m.media-amazon.com/images/I/41OrmnAM5FL._SL240_.jpg)
![The Design of Everyday Things Audiolibro Por Don Norman arte de portada](https://m.media-amazon.com/images/I/51Dl6lXXesL._SL240_.jpg)
![Never Lose a Customer Again Audiolibro Por Joey Coleman arte de portada](https://m.media-amazon.com/images/I/41DjowDApPL._SL240_.jpg)
![Zero to One Audiolibro Por Peter Thiel, Blake Masters arte de portada](https://m.media-amazon.com/images/I/41UpV7crlHL._SL240_.jpg)
![Scrum Audiolibro Por Jeff Sutherland, J.J. Sutherland arte de portada](https://m.media-amazon.com/images/I/41MePhV6OhL._SL240_.jpg)
![Loved Audiolibro Por Martina Lauchengco arte de portada](https://m.media-amazon.com/images/I/41Gvg5yxFFL._SL240_.jpg)
![The Sales Acceleration Formula Audiolibro Por Mark Roberge arte de portada](https://m.media-amazon.com/images/I/51MJkI3lILL._SL240_.jpg)
![The Effortless Experience Audiolibro Por Matthew Dixon, Nick Toman, Rick DeLisi arte de portada](https://m.media-amazon.com/images/I/51X1rq-81dL._SL240_.jpg)
![Product-Led Growth Audiolibro Por Wes Bush arte de portada](https://m.media-amazon.com/images/I/41iAOa04wDL._SL240_.jpg)
![How Google Works Audiolibro Por Eric Schmidt, Jonathan Rosenberg, Alan Eagle arte de portada](https://m.media-amazon.com/images/I/41G1VhthlzL._SL240_.jpg)
![Scaling Up Audiolibro Por Verne Harnish arte de portada](https://m.media-amazon.com/images/I/51uuM4mFaWL._SL240_.jpg)
![Exponential Organizations Audiolibro Por Salim Ismail, Yuri van Geest, Michael S. Malone, Peter H. Diamandis - foreword and afterword arte de portada](https://m.media-amazon.com/images/I/51hjGlSlFaL._SL240_.jpg)
![Hooked: How to Build Habit-Forming Products Audiolibro Por Nir Eyal, Ryan Hoover arte de portada](https://m.media-amazon.com/images/I/51o-DT4Z33L._SL240_.jpg)
![Behind the Cloud Audiolibro Por Marc Benioff, Carlye Adler arte de portada](https://m.media-amazon.com/images/I/51suWSEvpsL._SL240_.jpg)
![Lean: The Bible: 7 Manuscripts Audiolibro Por Harry Altman arte de portada](https://m.media-amazon.com/images/I/51cVP-LiXZL._SL240_.jpg)
![Contagious Audiolibro Por Jonah Berger arte de portada](https://m.media-amazon.com/images/I/510jnmWPYoL._SL240_.jpg)
![Traction Audiolibro Por Gabriel Weinberg, Justin Mares arte de portada](https://m.media-amazon.com/images/I/511W28qtbmL._SL240_.jpg)
![Good to Great Audiolibro Por Jim Collins arte de portada](https://m.media-amazon.com/images/I/41tCQsn8UGL._SL240_.jpg)
![The Lean Startup Audiolibro Por Eric Ries arte de portada](https://m.media-amazon.com/images/I/51PAIR77wJL._SL240_.jpg)
Resumen del Editor
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales. Customer Success is the first-of-its-kind resource for business leaders who need best-in-class guidance for developing a recurring revenue business.
Software as a service (SaaS) businesses led the charge into the subscription economy, and this guidebook is highly relevant to leaders of those companies by providing a methodology for creating the infrastructure and teams to both renew and upsell customers. The success of SaaS companies has spread across industries, and now all types of businesses are looking to convert to a subscription or pay-as-you-go model, or at least add a like component to their existing business model. Leaders in these situations can equally benefit from the A-to-Z coverage inside, which walks you from the very beginnings of the Customer Success movement to the latest best practices and success stories.
The practical chapters are rated by relevance to business type for quick reference and focused learning. Additionally, this next-level tool doesn't stop at a singular perspective but features authorial contributions from today's leading Customer Success practitioners, who share their personal insights into the realities of focusing a company on the success of its customers.
Whether this is your first step into a recurring revenue business model or you need to revamp your SaaS company into the big leagues, this game-changing presentation by three industry influencers from the leading company in Customer Success gives you the understanding and solutions you're looking for, including:
- The 10 laws of Customer Success, including complete explanations, real-world examples, and customized information for different business needs
- How cloud technology has redefined Customer Success and what a customer-centric company needs to do to maintain a competitive edge
- An in-depth look at the critical technology needed for outstanding Customer Success
- Easy-to-understand approaches to capturing the sophisticated metrics that drive prosperous customer-centric programs
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Historia
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
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Not great
- De Roger “Roge” Reger en 03-07-24
De: Donna Weber
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
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In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
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Loved
- How to Rethink Marketing for Tech Products
- De: Martina Lauchengco
- Narrado por: Martina Lauchengco
- Duración: 6 h y 56 m
- Versión completa
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The best products can still lose in the marketplace. Why? They are beaten by stronger product marketing. Yet, product marketing is widely misunderstood. It includes segmenting and targeting customers, positioning products vs. alternatives, creating product collateral, and supporting sales teams. But great product marketing achieves much more: it identifies the best way to bring your product to market, accelerates your product's ability to penetrate markets over time, shapes what the world thinks about your product and your category, and inspires customers to tell your product's story.
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nothing special
- De KwikC en 04-03-23
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Chief Customer Officer 2.0
- How to Build Your Customer-Driven Growth Engine
- De: Jeanne Bliss
- Narrado por: Christine Marshall
- Duración: 7 h y 12 m
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Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the five-competency model she uses to coach the C-Suite and chief customer officers.
De: Jeanne Bliss
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Lean Analytics
- Use Data to Build a Better Startup Faster
- De: Alistair Croll, Benjamin Yoskovitz
- Narrado por: Daniel Henning
- Duración: 12 h y 47 m
- Versión completa
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Marc Andreesen once said that "markets that don't exist don't care how smart you are." Whether you're a startup founder trying to disrupt an industry, or an intrapreneur trying to provoke change from within, your biggest risk is building something nobody wants. Lean Analytics can help. By measuring and analyzing as you grow, you can validate whether a problem is real, find the right customers, and decide what to build, how to monetize it, and how to spread the word.
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Very B2C focused
- De Jon en 07-16-22
De: Alistair Croll, y otros
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The Startup Checklist
- 25 Steps to a Scalable, High-Growth Business
- De: David S. Rose
- Narrado por: David S. Rose
- Duración: 6 h y 59 m
- Versión completa
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The Startup Checklist is the entrepreneur's essential companion. While most entrepreneurship books focus on strategy, this invaluable guide provides the concrete steps that will get your new business off to a strong start. You'll learn the ins and outs of startup execution, management, legal issues, and practical processes throughout the launch and growth phases and how to avoid the critical missteps that threaten the foundation of your business.
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Not good as an Audiobook
- De Carlos E. en 02-20-17
De: David S. Rose
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The Product-Led Organization
- Drive Growth by Putting Product at the Center of Your Customer Experience
- De: Todd Olson
- Narrado por: Basil Sands
- Duración: 8 h y 15 m
- Versión completa
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There's a common strategy used by the fastest growing and most successful businesses of our time. These companies are building their entire customer experience around their digital products, delivering software that is simple, intuitive, and delightful, and that anticipates and exceeds the evolving needs of users. Product-led organizations make their products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities. They represent the future of business in a digital-first world.
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This is too much of a Pendo commercial
- De Audun Arly Lund en 01-14-21
De: Todd Olson
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- De: Jeff Toister
- Narrado por: Roger Wayne
- Duración: 5 h y 41 m
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- De Shane K. en 05-14-24
De: Jeff Toister
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Product Management in Practice
- A Real-World Guide to the Key Connective Role of the 21st Century
- De: Matt LeMay
- Narrado por: Mitchell Dorian
- Duración: 5 h y 16 m
- Versión completa
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Product management has become a critical connective role for modern organizations, from small technology startups to global corporate enterprises. And yet the day-to-day work of product management remains largely misunderstood. In theory, product management is about building products that people love. The real-world practice of product management is often about difficult conversations, practical compromises, and hard-won incremental gains.
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Clear, realistic, well written and narrated... a must for any aspiring or active PMs
- De Pablo Azcurrain en 03-08-21
De: Matt LeMay
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
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Outside In
- The Power of Putting Customers at the Center of Your Business
- De: Harley Manning, Kerry Bodine
- Narrado por: Mel Foster
- Duración: 7 h y 35 m
- Versión completa
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The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.
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thank you
- De joan en 03-23-16
De: Harley Manning, y otros
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Empowered
- Ordinary People, Extraordinary Products
- De: Marty Cagan, Chris Jones
- Narrado por: Marty Cagan
- Duración: 11 h y 9 m
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What is it about the top tech product companies such as Amazon, Apple, Google, Netflix, and Tesla that enables their record of consistent innovation? Most people think it's because these companies are somehow able to find and attract a level of talent that makes this innovation possible. But the real advantage these companies have is not so much who they hire, but rather how they enable their people to work together to solve hard problems and create extraordinary products.
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Where’s the meat?
- De Scott en 01-14-22
De: Marty Cagan, y otros
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The Lean Product Playbook
- How to Innovate with Minimum Viable Products and Rapid Customer Feedback
- De: Dan Olsen
- Narrado por: Walter Dixon
- Duración: 9 h y 54 m
- Versión completa
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The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a start-up or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products through clear, step-by-step guidance and advice.
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Weak Narration Makes for a Boring Listen
- De Trent S. en 11-04-16
De: Dan Olsen
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The Startup Owner's Manual
- The Step-by-Step Guide for Building a Great Company
- De: Steve Blank, Bob Dorf
- Narrado por: Matthew Boston
- Duración: 12 h y 59 m
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More than 100,000 entrepreneurs rely on this book for detailed, step-by-step instructions on building successful, scalable, profitable startups. The National Science Foundation pays hundreds of startup teams each year to follow the process outlined in the book, and it's taught at Stanford, Berkeley, Columbia and more than 100 other leading universities worldwide. Why? The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work.
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Nothing to learn from this book
- De Thomas D. Kehoe en 02-23-22
De: Steve Blank, y otros
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Financial Literacy for Managers
- Finance and Accounting for Better Decision-Making
- De: Richard A. Lambert
- Narrado por: Kaleo Griffith
- Duración: 5 h y 25 m
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The language of business. In order to understand how your business is performing right now and to evaluate, assess, and devise new strategies to boost future performance, you need information. Financial statements are a critical source of the information you need. In direct and simple terms, Richard A. Lambert, Miller-Sherrerd Professor of Accounting at the Wharton School of the University of Pennsylvania, demystifies financial statements and concepts and shows you how you can apply this information to make better business decisions for long-term profit.
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Stay away from the audio version
- De Ryan Tollefson en 04-24-14
Lo que los oyentes dicen sobre Customer Success
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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- Florian Laplantif
- 02-18-22
Narrator reads this wrong
The narrator constantly is reading B2C as "Business to company" when it should be "Business to consumer" and this is super distracting.
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- Cliente Kindle
- 09-18-19
Amazing info for managers who comes from the tech
Just essential! Really a guidebook to managers with the tough mission of conquesting customers every single day!
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- Naota H.
- 04-07-21
Good content don’t buy the audible
Content is good voice narration sounds very robotic. Awful narration had to stop it it was so bad and had to get the book. Good luck if you bought the audio.
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- Brendan Quinn
- 05-28-21
Must Read
Amazing Read for all sales and customer success individuals. Entrepreneurs or just anyone. You will not be let down.
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- Cameron Howard
- 05-27-22
Good Info, clueless reader
Great voice and Info but the reader/speaker doesn’t know the meaning behind several business terms and may confuse readers. Ex B2C is business to consumer NOT business to company as the speaker stated , and SAAS is not subscription as a service, it’s software as a service. This is a good read for those familiar with business terms already.
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- Anonymous User
- 08-26-21
A good book about Customer Success
It's a good book and must-read for Customer Success Managers and Customer Success Focus Companies, with clear explanations and examples. You will find good advice here and there. My only concern is for the Audible version because the narrator clearly uses the abbreviation kinda wrong. The book uses "B2C", but the narrator uses "Business To Company"; or "SaaS" to "Subscription as a Service". Whoever decided to translate these terms was clearly not in the know.
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- LR
- 09-19-18
Applicable examples
Articulate and straight forward. With a few less “best of breed” and other overused phrases this book would be flawless.
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- Scott Sleeper
- 03-14-20
U know this ?
Then be specific - cite examples - the tools and techniques described are a master class ! Thanks
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- S. Wheelhouse
- 12-07-18
Business to Company???
Lots of practical ideas from a variety of contributors. I have the print version as well, the narrator interpreted B2C as Business to Company, rather than Consumer - it confused me for the first half of the book.
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- Matthew Frederickson
- 07-24-20
Beginners coverage of digital transformation
Great concepts and details about business changes due to continued digital transformation. Could have been much shorter as it was 60% Salesforce ad and common sense, 20% how to tie SalesForce into you strategy, and 10% great info. Still very worth the listen. If you are not a SalesForce fan you may want to skip.
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