Customer Service

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  • Unlocking the Customer Value Chain Audiobook By Thales S. Teixeira, Greg Piechota cover art

    • Unlocking the Customer Value Chain

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 165 ratings

    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

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  • The Service Culture Handbook Audiobook By Jeff Toister cover art

    • The Service Culture Handbook

    • A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    • By: Jeff Toister
    • Narrated by: Roger Wayne
    • Length: 5 hrs and 41 mins
    • Release date: 02-25-20
    • Language: English
    • 4.5 out of 5 stars 24 ratings

    • The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....

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  • Product-Led Growth Audiobook By Wes Bush cover art

    • Product-Led Growth

    • How to Build a Product That Sells Itself
    • By: Wes Bush
    • Narrated by: Derek Dysart
    • Length: 4 hrs and 23 mins
    • Release date: 10-28-19
    • Language: English
    • 4.5 out of 5 stars 283 ratings

    • Hi, I’m Wes Bush, founder of the Product-Led Institute. And in Product-Led Growth, I show you how you can cut your acquisition costs and scale further than you ever thought possible...by making your product the tool that helps you acquire, convert, and retain customers....

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  • The Personal MBA: Master the Art of Business Audiobook By Josh Kaufman cover art

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  • Creating Superfans Audiobook By Brittany Hodak cover art

    • Creating Superfans

    • How to Turn Your Customers into Lifelong Advocates
    • By: Brittany Hodak
    • Narrated by: Brittany Hodak
    • Length: 6 hrs and 7 mins
    • Release date: 01-10-23
    • Language: English
    • 4.5 out of 5 stars 27 ratings

    • In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

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  • The Business of Belonging Audiobook By David Spinks cover art

    • The Business of Belonging

    • How to Make Community your Competitive Advantage
    • By: David Spinks
    • Narrated by: Christopher Douyard
    • Length: 6 hrs and 19 mins
    • Release date: 05-18-21
    • Language: English
    • 4.5 out of 5 stars 55 ratings

    • CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

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  • Raise the Bar Audiobook By Jon Taffer, Karen Kelly cover art

    • Raise the Bar

    • An Action-Based Method for Maximum Customer Reactions
    • By: Jon Taffer, Karen Kelly
    • Narrated by: Luke Daniels
    • Length: 7 hrs and 14 mins
    • Release date: 10-21-13
    • Language: English
    • 4.5 out of 5 stars 543 ratings
    • If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer....

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  • Prospect the Sandler Way Audiobook By John Rosso, David Mattson cover art

    • Prospect the Sandler Way

    • A 30-Day Program for Mastering Stress-Free Lead Development
    • By: John Rosso, David Mattson
    • Narrated by: Sean Pratt
    • Length: 3 hrs and 13 mins
    • Release date: 06-01-18
    • Language: English
    • 4.5 out of 5 stars 125 ratings

    • Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....

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  • Starting a Business QuickStart Guide Audiobook By Ken Colwell PhD MBA cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 04-10-19
    • Language: English
    • 4.5 out of 5 stars 217 ratings

    • In the highly competitive world of business, what makes or breaks a new entrepreneur? Sourced from over 20 years of firsthand experience working with entrepreneurs, new ventures, and high-growth startups, author Ken Colwell, PhD, MBA, has the answers....

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  • Know What You're For Audiobook By Jeff Henderson, John C. Maxwell - foreword cover art

    • Know What You're For

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • By: Jeff Henderson, John C. Maxwell - foreword
    • Narrated by: Jeff Henderson
    • Length: 5 hrs and 45 mins
    • Release date: 10-01-19
    • Language: English
    • 5 out of 5 stars 405 ratings

    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

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  • Onboarding Matters Audiobook By Donna Weber cover art

    • Onboarding Matters

    • How Successful Companies Transform New Customers into Loyal Champions
    • By: Donna Weber
    • Narrated by: Donna Weber
    • Length: 5 hrs and 1 min
    • Release date: 12-08-21
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

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  • The Thank You Economy Audiobook By Gary Vaynerchuk cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 06-28-11
    • Language: English
    • 4.5 out of 5 stars 2,869 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • DISCOVER Questions™ Get You Connected Audiobook By Deb Calvert cover art

    • DISCOVER Questions™ Get You Connected

    • for Professional Sellers
    • By: Deb Calvert
    • Narrated by: Virtual Voice
    • Length: 5 hrs and 15 mins
    • Release date: 01-24-24
    • Language: English
    • 2 out of 5 stars 2 ratings
    • Make every sales call count and be the ONE seller buyers want to talk to! With DISCOVER Questions , you will be able to differentiate yourself ...

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  • Hug Your Customers Audiobook By Jack Mitchell cover art

    • Hug Your Customers

    • The Proven Way to Personalize Sales and Achieve Astounding Results
    • By: Jack Mitchell
    • Narrated by: Jack Mitchell
    • Length: 7 hrs and 54 mins
    • Release date: 04-14-15
    • Language: English
    • 4.5 out of 5 stars 223 ratings

    • If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....

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  • Make Your Brand Legendary Audiobook By Scott Wozniak cover art

    • Make Your Brand Legendary

    • Create Raving Fans with the Customer Experience Engine
    • By: Scott Wozniak
    • Narrated by: Scott Wozniak
    • Length: 5 hrs and 25 mins
    • Release date: 10-10-23
    • Language: English
    • 4.5 out of 5 stars 10 ratings

    • In Make Your Brand Legendary, Scott Wozniak provides the tools every company needs to create a legendary brand with raving fans....

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  • The Seven Pillars of Customer Success Audiobook By Wayne McCulloch cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • Mr. Shmooze Audiobook By Richard Abraham cover art

    • Mr. Shmooze

    • The Art and Science of Selling Through Relationships
    • By: Richard Abraham
    • Narrated by: Peter Ganim
    • Length: 2 hrs and 55 mins
    • Release date: 07-09-20
    • Language: English
    • 5 out of 5 stars 88 ratings

    • Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....

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  • Mastering Account Management Audiobook By Dan Englander cover art

    • Mastering Account Management

    • 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
    • By: Dan Englander
    • Narrated by: Jim Smith
    • Length: 2 hrs and 33 mins
    • Release date: 06-24-15
    • Language: English
    • 4 out of 5 stars 50 ratings
    • You're up to 55% more likely to win business with an existing customer than with an outside prospect. Mastering Account Management is your blueprint for winning long-term business....

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  • The Forever Transaction Audiobook By Robbie Kellman Baxter cover art

    • The Forever Transaction

    • How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    • By: Robbie Kellman Baxter
    • Narrated by: Caroline Miller
    • Length: 6 hrs and 16 mins
    • Release date: 09-24-21
    • Language: English
    • 5 out of 5 stars 23 ratings

    • Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

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  • Building Brand Communities: How Organizations Succeed by Creating Belonging Audiobook By Carrie Melissa Jones, Charles Vogl c

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