Customer Service

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  • Defrosting Telephone Cold Calls Audiobook By Rebecca L. Morgan cover art

    • Defrosting Telephone Cold Calls

    • By: Rebecca L. Morgan
    • Narrated by: Rebecca L. Morgan
    • Length: 31 mins
    • Release date: 03-27-00
    • Language: English
    • 3 out of 5 stars 16 ratings
    • Best-selling author and people-productivity expert Rebecca L. Morgan is a certified speaking professional and managing partner of the Morgan Seminar Group...

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  • Secret Sauce Audiobook By Harry Mills cover art

    • Secret Sauce

    • How to Pack Your Messages with Persuasive Punch
    • By: Harry Mills
    • Narrated by: Tom Parks
    • Length: 2 hrs and 14 mins
    • Release date: 02-21-17
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • When it comes to messaging, what worked in the past won't work today....

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  • Agile: The Ultimate Guide to Agile Project Management and Kanban for Agile Software Development Audiobook By James Edge cover

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  • Likeable Business Audiobook By Dave Kerpen, Theresa Braun cover art

    • Likeable Business

    • Why Today's Consumers Demand More and How Leaders Can Deliver
    • By: Dave Kerpen, Theresa Braun
    • Narrated by: Christopher Prince
    • Length: 5 hrs and 40 mins
    • Release date: 08-05-21
    • Language: English
    • Not rated yet

    • You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today's hyperconnected society: If your business isn't likeable, it will fail....

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  • The A-Z of Service Excellence Audiobook By Cate Schreck cover art

    • The A-Z of Service Excellence

    • The Essential Guide to Becoming a Customer Service Professional
    • By: Cate Schreck
    • Narrated by: Cate Schreck, Dave Stokes
    • Length: 5 hrs and 31 mins
    • Release date: 02-19-20
    • Language: English
    • Not rated yet

    • Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day....

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  • How to Meet and Exceed Your Clients Expectations Audiobook By John L Millar cover art

    • How to Meet and Exceed Your Clients Expectations

    • The Business Essentials Series
    • By: John L Millar
    • Narrated by: John L Millar
    • Length: 39 mins
    • Release date: 05-21-15
    • Language: English
    • Not rated yet
    • The great belief in the ‘loyal customer’ who will stay with you for years and refer you to others and help out when times get tough and stand by you through thick and thin - is a myth!....

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  • Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations Audiobook

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  • Pre-Commerce Audiobook By Bob Pearson cover art

    • Pre-Commerce

    • How Companies and Customers are Transforming Business Together
    • By: Bob Pearson
    • Narrated by: John Allen Nelson
    • Length: 9 hrs and 54 mins
    • Release date: 07-10-20
    • Language: English
    • Not rated yet

    • Ideas for leaders to engage directly with customers to shape their brand and marketplace success....

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  • Unlock Audiobook By Matt Hulett cover art

    • Unlock

    • 5 Questions to Unleash Your Company's Hidden Power
    • By: Matt Hulett
    • Narrated by: Matt Hulett
    • Length: 5 hrs and 28 mins
    • Release date: 06-21-22
    • Language: English
    • 4 out of 5 stars 2 ratings

    • From a veteran technology executive comes an essential toolkit to reveal exactly where your company’s true value lies—and how to reap its rewards....

    Regular price: $21.49 or 1 credit

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  • Service Failure Audiobook By Jeff Toister cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • By: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 11-06-12
    • Language: English
    • 4 out of 5 stars 13 ratings
    • Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service....

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  • Inclusion Branding Audiobook By Debra Ruh cover art

    • Inclusion Branding

    • Revealing Secrets to Maximize ROI
    • By: Debra Ruh
    • Narrated by: Debra Ruh
    • Length: 3 hrs and 17 mins
    • Release date: 08-28-19
    • Language: English
    • Not rated yet

    • Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies....

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  • TurboStrategy Audiobook By Brian Tracy cover art

    • TurboStrategy

    • 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 3 hrs and 40 mins
    • Release date: 12-18-09
    • Language: English
    • 5 out of 5 stars 15 ratings
    • Your business might be humming along fine, or it might be struggling to stay afloat. Either way, you know that your company has a lot more potential than the results show....

    Regular price: $21.48 or 1 credit

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  • How to Be a Fierce Competitor Audiobook By Jeffrey J. Fox cover art

    • How to Be a Fierce Competitor

    • What Winning Companies and Great Managers Do in Tough Times
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 57 mins
    • Release date: 03-15-10
    • Language: English
    • 4.5 out of 5 stars 29 ratings
    • As best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share....

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  • Customer Service for Beginners Audiobook By T J Alistair cover art

    • Customer Service for Beginners

    • Build Five Star Customer Service Skills You Need to Succeed
    • By: T J Alistair
    • Narrated by: Belinda Washington
    • Length: 2 hrs and 59 mins
    • Release date: 02-15-24
    • Language: English
    • Not rated yet

    • If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners!

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  • It's the Customer, Stupid! Audiobook By Michael A. Aun cover art

    • It's the Customer, Stupid!

    • 34 Wake-Up Calls to Help You Stay Client-Focused
    • By: Michael A. Aun
    • Narrated by: Pete Larkin
    • Length: 5 hrs and 51 mins
    • Release date: 07-10-20
    • Language: English
    • Not rated yet

    • Ruthlessly focus on what's convenient for customers, not what's convenient for you....

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  • How to Get the Most Out of Marketing: An Action Plan for Small Business Owners Audiobook By Zev Asch cover art

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  • Stealing Genius Audiobook By Steve Miller cover art

    • Stealing Genius

    • The Seven Levels of Adaptive Innovation
    • By: Steve Miller
    • Narrated by: Steve Miller
    • Length: 3 hrs and 54 mins
    • Release date: 09-19-22
    • Language: English
    • 3 out of 5 stars 1 rating

    • In order to be successful both today and in the future, you need to separate yourself from the competition by practicing the breakthrough principle of adaptive innovation. How? By delivering an experience that the competition either cannot or will not attempt to copy....

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  • The Heart of Success Audiobook By Barrett Williams, ChatGPT ChatGPT cover art

    • The Heart of Success

    • Cultivating Customer Loyalty in the Modern Marketplace
    • By: Barrett Williams, ChatGPT ChatGPT
    • Narrated by: Virtual Voice
    • Length: 5 hrs and 20 mins
    • Release date: 04-20-24
    • Language: English
    • Not rated yet
    • **Unlock the Heart of Success Transform Your Business with Customer-Centric Innovation** Imagine a business landscape where every strategy, every ...

    Regular price: $4.99 or 1 credit

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  • What's Your Golden Goldfish Audiobook By Stan Phelps cover art

    • What's Your Golden Goldfish

    • The Vital Few: All Customers and Employees Are Not Created Equal
    • By: Stan Phelps
    • Narrated by: Virtual Voice
    • Length: 3 hrs and 56 mins
    • Release date: 02-26-24
    • Language: English
    • Not rated yet
    • What’s Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of ...

    Regular price: $3.99 or 1 credit

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  • Aloha Financial Advising Audiobook By Stephen Kagawa cover art

    • Aloha Financial Advising

    • Doing Good to Do Better for Your Clients and Yourself
    • By: Stephen Kagawa
    • Narrated by: Stephen Kagawa
    • Length: 5 hrs and 25 mins
    • Release date: 06-02-23
    • Language: English
    • Not rated yet

    • Stephen Kagawa shares the better approach to advising you’ve been seeking. Drawing on personal experience, Stephen shows you how to shift your focus away from products and services and back to those you serve....

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