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Crucial Accountability, Second Edition
- Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
- Narrado por: Kerry Patterson
- Duración: 6 h y 14 m
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A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on?
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Resumen del Editor
Hold anyone accountable. Master performance discussions. Get results.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly - often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers - diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just demanded that you meet a deadline you know you can't meet - and he clearly doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, or pay later.
- Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
Praise for Crucial Accountability:
"Revolutionary ideas...opportunities for breakthrough" (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"The most recommended and most effective resource in my library." (Stacey Allerton Firth, vice president, Human Resources, Ford of Canada)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O'Brien, CNN news anchor and producer)
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." (Mike Murray, VP Human Resources and Administration, retired, Microsoft)
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Instant Influence
- How to Get Anyone to Do Anything - Fast
- De: Michael V. Pantalon
- Narrado por: Walter Dixon
- Duración: 6 h y 57 m
- Versión completa
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Historia
What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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Disappointing
- De Wicked Salty Homes en 05-14-11
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What Do You Really Want for Your Children?
- De: Dr. Wayne W. Dyer
- Narrado por: Dr. Wayne W. Dyer
- Duración: 4 h y 12 m
- Versión completa
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Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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Deaply helpful
- De Dominique en 04-28-15
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How to Keep People from Pushing Your Buttons
- De: Albert Ellis Ph.D., Arthur Lange Ed.D., Kristene A. Doyle - foreword Ph.D.
- Narrado por: Tom Parks
- Duración: 6 h y 54 m
- Versión completa
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Historia
Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.
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Watch out for self-inflicted button pushing
- De Marcheta en 02-15-17
De: Albert Ellis Ph.D., y otros
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
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General
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Historia
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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Amateur.
- De Christie en 08-11-18
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Feeling Good Together
- The Secret to Making Troubled Relationships Work
- De: David D. Burns MD
- Narrado por: Alan Sklar
- Duración: 8 h y 38 m
- Versión completa
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Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
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Best yet for communications Skills
- De Jeffrey J. Ardo en 03-20-10
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Necessary Endings
- The Employees, Businesses, and Relationships That All of Us Have to Give Up in Order to Move Forward
- De: Henry Cloud
- Narrado por: Henry Cloud
- Duración: 7 h y 15 m
- Versión completa
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While endings are a natural part of business and life, we often experience them with a sense of hesitation, sadness, resignation, or regret. But consultant, psychologist, and bestselling author Dr. Henry Cloud sees endings differently. He argues that our personal and professional lives can only improve to the degree that we can see endings as a necessary and strategic step to something better.
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A Good One
- De Philips Adeniyi en 03-26-12
De: Henry Cloud
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You Already Know How to be Great
- A Simple Way to Remove Interference and Unlock Your Greatest Potential
- De: Alan Fine, Rebecca Merril
- Narrado por: Alan Fine
- Duración: 7 h y 25 m
- Versión completa
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Most people who want to get better—at hitting golf shots, negotiating with clients, delivering presentations, or any other field of endeavor—seek out new information. They read a book, take a class, hire an expert tutor. But as Alan Fine has learned from many years of coaching athletes and businesspeople, this “outside-in” approach often doesn’t produce the results people want. More information becomes a distraction rather than a solution, and high performance remains elusive.
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Not great
- De Nic en 01-28-11
De: Alan Fine, y otros
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
- Duración: 8 h y 7 m
- Versión completa
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Historia
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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This book EXCELLENT!!!
- De Amazon Customer en 01-26-24
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- De: Trevor Throness
- Narrado por: Tom Parks
- Duración: 5 h y 41 m
- Versión completa
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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great listen
- De RB Player en 03-30-18
De: Trevor Throness
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Trust Works!
- Four Keys to Building Lasting Relationships
- De: Ken Blanchard
- Narrado por: Dan Woren
- Duración: 2 h y 10 m
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Narración:
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New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.
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Not for me!
- De Michael Perkowski en 11-24-16
De: Ken Blanchard
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Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- De: Tim David
- Narrado por: Walter Dixon
- Duración: 3 h y 26 m
- Versión completa
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General
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Narración:
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Historia
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
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Very essential
- De Gerardo A Dada en 01-21-16
De: Tim David
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Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- De: Anthony Mersino PMP
- Narrado por: Ramon De Ocampo
- Duración: 8 h y 57 m
- Versión completa
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Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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Fantastic Book!
- De Anonymous User en 04-09-21
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Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- De: Cynthia Shapiro
- Narrado por: Vanessa Daniels
- Duración: 6 h y 22 m
- Versión completa
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Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
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Bad advice
- De Colin Priest en 11-14-20
De: Cynthia Shapiro
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Influencer, Second Edition
- The New Science of Leading Change
- De: Joseph Grenny, Kerry Patterson, David Maxfield, y otros
- Narrado por: Joseph Grenny
- Duración: 8 h y 10 m
- Versión completa
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General
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Narración:
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Historia
From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.
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Very enlightening
- De Bryan Rael en 08-23-24
De: Joseph Grenny, y otros
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Herding Tigers
- Be the Leader That Creative People Need
- De: Todd Henry
- Narrado por: Joe Hempel
- Duración: 6 h y 26 m
- Versión completa
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Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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Todd Henry is always on point for brilliance
- De Amazon Customer en 11-11-18
De: Todd Henry
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The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.
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Common sense- but if only everyone read this book
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From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®.
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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
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Great info; needs a cast, PDF and a website update
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Critical Accountability - Updated for Remote Work!
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“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success. But it begs the question: If accountability brings results then how do I ensure it in my own life? It feels like nobody is accountable today. Excuses abound, and our society seems to have fostered an atmosphere of complacency. This culture of complacency can seriously hurt your team or organization.
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Absolutely Ncessary!
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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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Probably the worste nagging sounding narrator
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Influencer, Second Edition
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From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.
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Very enlightening
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Crucial Confrontations
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The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.
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Common sense- but if only everyone read this book
- De Carrie Fisher en 01-01-24
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Crucial Influence, Third Edition
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- De: Joseph Grenny, Kerry Patterson, David Maxfield, y otros
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From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®.
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Extremely Useful
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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
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Great info; needs a cast, PDF and a website update
- De Kali en 04-25-22
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Critical Accountability - Updated for Remote Work!
- Identify, Address, and Resolve Crucial Workplace Behavior and Productivity Issues by Learning to Effectively Culture Accountability in Your Team
- De: Gary Peterson
- Narrado por: Rick Selin
- Duración: 3 h y 42 m
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“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success. But it begs the question: If accountability brings results then how do I ensure it in my own life? It feels like nobody is accountable today. Excuses abound, and our society seems to have fostered an atmosphere of complacency. This culture of complacency can seriously hurt your team or organization.
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Absolutely Ncessary!
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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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Probably the worste nagging sounding narrator
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Influencer, Second Edition
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From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.
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Very enlightening
- De Bryan Rael en 08-23-24
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Influencer
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Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters.
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Not the book for everyone
- De Amazon user en 03-16-10
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Crucial Communication
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Is talking to others your Achilles' heel? Do you dread having to talk to your boss or show a presentation at a meeting? Is your lack of public speaking skills holding your career back? If so, Crucial Communication: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often is the right book for you! This book will show you real-life communication techniques so that you feel more comfortable talking to people at work, in different social settings, and more!
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Rudimentary and very dry.
- De Amanda Lenox en 07-13-21
De: Gary Peterson
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Crucial Conversations, Second Edition
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- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Joseph Grenny
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Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
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Buried Treasure
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The Power of Positive Confrontation
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- De: Barbara Pachter
- Narrado por: Barbara Pachter
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This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.
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DO NOT BUY THIS BOOK!!!
- De RC2019 en 02-11-19
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Tribal Leadership
- Leveraging Natural Groups to Build a Thriving Organization
- De: Dave Logan, John King, Halee Fischer-Wright
- Narrado por: Steven Jay Cohen
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General
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Narración:
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Historia
Within each corporation are anywhere from a few to hundreds of separate tribes. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright demonstrate how these tribes develop - and show you how to assess them and lead them to maximize productivity and growth. A business management book like no other, Tribal Leadership is an essential tool to help managers and business leaders take better control of their organizations by utilizing the unique characteristics of the tribes that exist within.
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Important if you're suffering at your job
- De alendar en 11-09-19
De: Dave Logan, y otros
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Change Anything
- The New Science of Personal Success
- De: Kerry Patterson, Joseph Grenny, David Maxfield, y otros
- Narrado por: Joseph Grenny
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Historia
A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on?
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Change - Paint-by-the-Numbers
- De Lynn en 04-12-11
De: Kerry Patterson, y otros
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
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Narración:
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Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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Amateur.
- De Christie en 08-11-18
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Total Leadership
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- De: Stewart D Friedman
- Narrado por: Stewart D Friedman
- Duración: 7 h y 5 m
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Narración:
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Historia
Leadership can - and indeed must - be learned. But first you've got to choose to lead. If you're going to make a difference, thinking of yourself as a leader will make it more likely that your legacy - not your fantasy, but the real impact of your life, today and in the long run - is the one you really want.
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Too Many "Exercises" for an Audiobook
- De Brent Carr en 01-07-14
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Overcoming the Five Dysfunctions of a Team
- A Field Guide for Leaders, Managers, and Facilitators
- De: Patrick Lencioni
- Narrado por: Joel Lefferrt
- Duración: 3 h y 30 m
- Versión completa
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General
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Narración:
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Historia
In the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the five dysfunctions, using tools, exercises, assessments, and real-world examples.
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Incomplete
- De Cleo the Leo en 05-04-16
De: Patrick Lencioni
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Women Don't Ask
- Negotiation and the Gender Divide
- De: Linda Babcock, Sara Laschever
- Narrado por: Sasha Dunbrooke
- Duración: 8 h y 17 m
- Versión completa
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General
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Narración:
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Historia
When Linda Babcock asked why so many male graduate students were teaching their own courses and most female students were assigned as assistants, her dean said: "More men ask. The women just don't ask." It turns out that whether they want higher salaries or more help at home, women often find it hard to ask.
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Interresting subject, bad delivery.
- De Guilherme en 01-11-14
De: Linda Babcock, y otros
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Handling Difficult People
- De: Deaver Brown
- Narrado por: Deaver Brown
- Duración: 58 m
- Versión completa
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General
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Narración:
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Historia
Handling Difficult People provides concrete strategies to identify and handle difficult people. The author emphasizes being proactive to handle, not just cope, with them. The audiobook first underscores your right to defend yourself as opposed to concentrating on why the difficult person is somehow right. Armed with permission to defend yourself, you can then work on identifying the four types and then employ strategies and tactics to deal with each kind.
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Disappointing
- De Cavalier en 07-06-07
De: Deaver Brown
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Leading with Emotional Courage
- How to Have Hard Conversations, Create Accountability, and Inspire Action on Your Most Important Work
- De: Peter Bregman
- Narrado por: Peter Bregman
- Duración: 5 h y 46 m
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Historia
You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. Maybe it's in your workplace, or in your relationships, or simply in your own life. But great leadership - leadership that aligns teams, inspires action, and achieves results - is hard. And what makes it hard isn't theoretical, it's practical. It's not about knowing what to say or do. It's about whether you're willing to experience the discomfort, risk, and uncertainty of saying or doing it.
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Empowerment through our emotions
- De Sabin en 06-08-23
De: Peter Bregman
Lo que los oyentes dicen sobre Crucial Accountability, Second Edition
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Ejecución
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- Andrew Getchell
- 06-21-24
Learn CPR!
This could be a game changer on how to deal with conflict and accountability conversations.
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- Mobster 94
- 05-24-23
Terrific book!
The authors offer us a true gift in this well-developed book. They cull great research of others, together with their own. The result is very practical skills that we all need to improve our results and relationships. The skill set they offer really can change your life for good.
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- Debora Brooks
- 01-02-23
A required read for all managers
It was a wonderfully insightful book - a must re-read over and over!
The website suggestions for exercises was helpful also
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- Christian Morton
- 01-05-23
Call Xu accountability review
This book offered some excellent insights and identifying and better understanding problems within the workplace.
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- Lauren A. Weber
- 08-07-23
Must read!
Must read for anyone looking to break down accountability in to readily understandable and actionable bites.
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- Parrot Paraphernalia
- 12-09-22
Still listening
The full book downloads on Audible. Don't be hesitant to use your credit. Just started the book so can't speak on it yet.
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