-
Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- Narrado por: Donna Weber
- Duración: 5 h y 1 m
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
![Prime logotipo](https://m.media-amazon.com/images/G/01/Audible/Homestead/Prime_Logo_RGB.png)
Compra ahora por $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Grandes primeros Títulos
![Customer Success Audiolibro Por Nick Mehta, Dan Steinman, Lincoln Murphy arte de portada](https://m.media-amazon.com/images/I/51F91FTmCqL._SL240_.jpg)
![The First 90 Days, Updated and Expanded Audiolibro Por Michael Watkins arte de portada](https://m.media-amazon.com/images/I/51XqmrgU-3L._SL240_.jpg)
![The Seven Pillars of Customer Success Audiolibro Por Wayne McCulloch arte de portada](https://m.media-amazon.com/images/I/41gn8fF-0kL._SL240_.jpg)
![Never Lose a Customer Again Audiolibro Por Joey Coleman arte de portada](https://m.media-amazon.com/images/I/41DjowDApPL._SL240_.jpg)
![The Effective Hiring Manager Audiolibro Por Mark Horstman arte de portada](https://m.media-amazon.com/images/I/41Fh-P+6gdL._SL240_.jpg)
![Radical Candor: Fully Revised & Updated Edition Audiolibro Por Kim Scott arte de portada](https://m.media-amazon.com/images/I/412O+gU9XZL._SL240_.jpg)
![The Cold Start Problem Audiolibro Por Andrew Chen arte de portada](https://m.media-amazon.com/images/I/51ULTMpWugL._SL240_.jpg)
![Amp It Up Audiolibro Por Frank Slootman arte de portada](https://m.media-amazon.com/images/I/41ZFimTSZCL._SL240_.jpg)
![Start with Why Audiolibro Por Simon Sinek arte de portada](https://m.media-amazon.com/images/I/51Zuy0g7l+L._SL240_.jpg)
![Measure What Matters Audiolibro Por John Doerr, Larry Page - foreword arte de portada](https://m.media-amazon.com/images/I/51HNGEmZEnL._SL240_.jpg)
![The JOLT Effect Audiolibro Por Matthew Dixon, Ted McKenna arte de portada](https://m.media-amazon.com/images/I/513cc3KSKZL._SL240_.jpg)
![Gap Selling: Getting the Customer to Yes Audiolibro Por Keenan arte de portada](https://m.media-amazon.com/images/I/51PFvnET+jL._SL240_.jpg)
![A New Way to Think Audiolibro Por Roger L. Martin arte de portada](https://m.media-amazon.com/images/I/41V2m73mm2L._SL240_.jpg)
![Obviously Awesome Audiolibro Por April Dunford arte de portada](https://m.media-amazon.com/images/I/51l8BeXXOtL._SL240_.jpg)
![Loved Audiolibro Por Martina Lauchengco arte de portada](https://m.media-amazon.com/images/I/41Gvg5yxFFL._SL240_.jpg)
![The Effortless Experience Audiolibro Por Matthew Dixon, Nick Toman, Rick DeLisi arte de portada](https://m.media-amazon.com/images/I/51X1rq-81dL._SL240_.jpg)
![Product-Led Growth Audiolibro Por Wes Bush arte de portada](https://m.media-amazon.com/images/I/41iAOa04wDL._SL240_.jpg)
![Hacking Growth Audiolibro Por Sean Ellis, Morgan Brown arte de portada](https://m.media-amazon.com/images/I/41FrLiKO0BL._SL240_.jpg)
![Pinnacle Audiolibro Por Steve Preda, Gregory Cleary arte de portada](https://m.media-amazon.com/images/I/41uoe5jJl5L._SL240_.jpg)
![The Customer Success Professional's Handbook Audiolibro Por Ashvin Vaidyanathan, Ruben Rabago arte de portada](https://m.media-amazon.com/images/I/51uy25QYVhL._SL240_.jpg)
![From Impossible to Inevitable Audiolibro Por Aaron Ross, Jason Lemkin arte de portada](https://m.media-amazon.com/images/I/51GaS8Qc4xL._SL240_.jpg)
![The Product-Led Organization Audiolibro Por Todd Olson arte de portada](https://m.media-amazon.com/images/I/51kUGp2BNbL._SL240_.jpg)
![Getting Acquired Audiolibro Por Andrew Gazdecki arte de portada](https://m.media-amazon.com/images/I/41suYhjFeJL._SL240_.jpg)
![The Influential Product Manager Audiolibro Por Ken Sandy arte de portada](https://m.media-amazon.com/images/I/51BGAWuQv+L._SL240_.jpg)
![The Customer Success Economy Audiolibro Por Nick Mehta, Allison Pickens, Maria Martinez - foreword arte de portada](https://m.media-amazon.com/images/I/51aKq7bTYML._SL240_.jpg)
![Product Management for Dummies Audiolibro Por Brian Lawley, Pamela Schure arte de portada](https://m.media-amazon.com/images/I/51g4nfdWNAL._SL240_.jpg)
![Crossing the Chasm Audiolibro Por Geoffrey A. Moore arte de portada](https://m.media-amazon.com/images/I/51KK+4scpeL._SL240_.jpg)
![Predictable Revenue Audiolibro Por Aaron Ross, Marylou Tyler arte de portada](https://m.media-amazon.com/images/I/51TmAQEmcLL._SL240_.jpg)
![Retention Point Audiolibro Por Robert Skrob arte de portada](https://m.media-amazon.com/images/I/51oI3aLNeWL._SL240_.jpg)
![T2D3 Audiolibro Por Stijn Hendrikse, Mike Northfield arte de portada](https://m.media-amazon.com/images/I/419fNqyejEL._SL240_.jpg)
Resumen del Editor
NYC Big Book Award Winner for Best New Non-Fiction
NYC Big Book Award Distinguished Favorite in Business Entrepreneurship and Small Business
If you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenue. It’s as simple as that.
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your customer success teams, your revenues, and your customers.
Customer onboarding matters more than you may think. A successful customer onboarding program results in more satisfied customers and employees, more solution adoption, and increased customer lifetime value.
In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.
Reseñas de la Crítica
"Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must-read for anyone who cares about Customer Success." (Ashvin Vaidyanathan, chief customer officer at Gainsight)
"Onboarding Matters by Donna Weber is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna’s book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." (Emilia D’Anzica, founder of Growth Molecules)
Relacionado con este tema
-
Scale
- Seven Proven Principles to Grow Your Business and Get Your Life Back
- De: Jeff Hoffman, David Finkel
- Narrado por: David Finkel
- Duración: 7 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
Business owners want growth but fear it will take over their lives. Surprisingly, the only way to truly grow your company is to reduce its reliance on you - to scale. Jeff Hoffman and David Finkel offer a blueprint to rapidly grow your business while also gaining more freedom. Based on their own experiences starting, scaling, and effectively exiting from multiple successful companies, they provide seven clear principles that will help you determine the best strategy for growth in your company.
-
-
All stuff no fluff
- De Jonathan Bonanno en 05-25-21
De: Jeff Hoffman, y otros
-
Snap Selling
- Speed Up Sales and Win More Business with Today's Frazzled Customers
- De: Jill Konrath
- Narrado por: Jill Konrath
- Duración: 6 h y 15 m
- Versión completa
-
General
-
Narración:
-
Historia
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
-
-
OK sales book with some good take aways
- De Glenn en 05-22-11
De: Jill Konrath
-
Driving Digital
- The Leader's Guide to Business Transformation Through Technology
- De: Isaac Sacolick
- Narrado por: Tom Parks
- Duración: 10 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
The race is on to become a digital enterprise. Every organization has a plan for updating products, technologies, and business processes. But that's not enough anymore. With disruptive startups outperforming industry stalwarts, executives everywhere are pushing greater growth and innovation. Staying competitive demands a complete digital transformation.
-
-
Best book I have read on Digital Transformation
- De Holistic Health en 10-20-17
De: Isaac Sacolick
-
Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- De: Brian Signorelli
- Narrado por: Kevin Stillwell
- Duración: 7 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
-
-
Should be titled sales and sales management 101
- De James en 12-11-23
De: Brian Signorelli
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
-
The Amazon Way on IoT
- 10 Principles for Every Leader from the World's Leading Internet of Things Strategies
- De: John Rossman
- Narrado por: Christopher Lane
- Duración: 5 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
The Amazon Way on IoT is for the leader who wants to understand how the Internet of things is transforming business and society. Listeners will discover business cases, key concepts, technologies and tools to help develop, explain and execute their own IoT approach through understanding Amazon's and other leading companies sophisticated IoT technologies and strategies.
-
-
Very insightful, but quite boring
- De Riaan en 02-21-17
De: John Rossman
-
Scale
- Seven Proven Principles to Grow Your Business and Get Your Life Back
- De: Jeff Hoffman, David Finkel
- Narrado por: David Finkel
- Duración: 7 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
Business owners want growth but fear it will take over their lives. Surprisingly, the only way to truly grow your company is to reduce its reliance on you - to scale. Jeff Hoffman and David Finkel offer a blueprint to rapidly grow your business while also gaining more freedom. Based on their own experiences starting, scaling, and effectively exiting from multiple successful companies, they provide seven clear principles that will help you determine the best strategy for growth in your company.
-
-
All stuff no fluff
- De Jonathan Bonanno en 05-25-21
De: Jeff Hoffman, y otros
-
Snap Selling
- Speed Up Sales and Win More Business with Today's Frazzled Customers
- De: Jill Konrath
- Narrado por: Jill Konrath
- Duración: 6 h y 15 m
- Versión completa
-
General
-
Narración:
-
Historia
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
-
-
OK sales book with some good take aways
- De Glenn en 05-22-11
De: Jill Konrath
-
Driving Digital
- The Leader's Guide to Business Transformation Through Technology
- De: Isaac Sacolick
- Narrado por: Tom Parks
- Duración: 10 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
The race is on to become a digital enterprise. Every organization has a plan for updating products, technologies, and business processes. But that's not enough anymore. With disruptive startups outperforming industry stalwarts, executives everywhere are pushing greater growth and innovation. Staying competitive demands a complete digital transformation.
-
-
Best book I have read on Digital Transformation
- De Holistic Health en 10-20-17
De: Isaac Sacolick
-
Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- De: Brian Signorelli
- Narrado por: Kevin Stillwell
- Duración: 7 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
-
-
Should be titled sales and sales management 101
- De James en 12-11-23
De: Brian Signorelli
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
-
The Amazon Way on IoT
- 10 Principles for Every Leader from the World's Leading Internet of Things Strategies
- De: John Rossman
- Narrado por: Christopher Lane
- Duración: 5 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
The Amazon Way on IoT is for the leader who wants to understand how the Internet of things is transforming business and society. Listeners will discover business cases, key concepts, technologies and tools to help develop, explain and execute their own IoT approach through understanding Amazon's and other leading companies sophisticated IoT technologies and strategies.
-
-
Very insightful, but quite boring
- De Riaan en 02-21-17
De: John Rossman
-
Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- De: Carter Reum, Courtney Reum
- Narrado por: Carter Reum
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
-
-
A must read for start ups
- De Dave en 02-09-18
De: Carter Reum, y otros
-
Designing for Growth
- A Design Thinking Tool Kit for Managers
- De: Jeanne Liedtka, Tim Ogilvie
- Narrado por: Nicol Zanzarella
- Duración: 6 h y 35 m
- Versión completa
-
General
-
Narración:
-
Historia
Jeanne Liedtka and Tim Ogilvie educate listeners on one of the hottest trends in business development: "design thinking", or the ability to turn abstract ideas into practical applications for maximal business growth. Jeanne Liedtka's recent book, The Catalyst: How YOU Can Lead Extraordinary Growth, was named a Top Innovation and Design Thinking Book by Business Week. Tim Ogilvie has been hailed as a visionary for his pioneering contributions to service innovation, business model innovation, and customer experience design.
-
-
Audiobook requires regular book
- De GoingGoingGone... en 07-01-18
De: Jeanne Liedtka, y otros
-
The Science of Growth
- How Facebook Beat Friendster - and How Nine Other Startups Left the Rest in the Dust
- De: Sean Ammirati, Richard Florida - foreword
- Narrado por: Fajer Al-Kaisi
- Duración: 6 h y 57 m
- Versión completa
-
General
-
Narración:
-
Historia
The lean entrepreneurship movement has captivated Silicon Valley and entrepreneurs across the country. It provided an agile framework to develop the right product solution for a given target market and is now used by almost every fledgling company to do just that. The next challenge is growth - to achieve the financial returns and, more importantly, the impact they dreamed of when starting off on their adventure.
-
-
Awesome book
- De Josh en 04-29-16
De: Sean Ammirati, y otros
-
The Supply Chain Revolution
- Innovative Sourcing and Logistics for a Fiercely Competitive World
- De: Suman Sarkar
- Narrado por: Christopher Lane
- Duración: 5 h y 32 m
- Versión completa
-
General
-
Narración:
-
Historia
When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be: hidden tools for outperforming the competition. Steve Jobs, upon returning to Apple in 1997, focused on transforming the supply chain. He hired Tim Cook - and the company sped up the development of new products, getting them into consumers' hands faster. The rest is history.
-
-
informative but dry
- De Justin en 01-01-18
De: Suman Sarkar
-
Think Like Amazon
- 50 1/2 Ideas to Become a Digital Leader
- De: John Rossman
- Narrado por: Jeff Cummings, John Rossman
- Duración: 9 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
“What would Jeff do?” Since leaving Amazon to advise start-ups and corporations, John Rossman has been asked this question countless times by executives who want to know “the secret” behind Amazon’s historic success. In this step-by-step guide, he provides 50½ answers drawn from his experience as an Amazon executive - and shows today’s business leaders how to think like Amazon, strategize like Bezos, and beat the competition like nobody’s business.
-
-
A must read if you really want to innovate like Amazon
- De Npino en 05-19-19
De: John Rossman
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 32 m
- Versión completa
-
General
-
Narración:
-
Historia
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
-
Brand propaganda
- De MR A G ADELAAR en 05-22-15
Las personas que vieron esto también vieron...
-
The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- De: Wayne McCulloch
- Narrado por: Nick Hardcastle
- Duración: 8 h y 6 m
- Versión completa
-
General
-
Narración:
-
Historia
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
-
-
WOW - Actionable Steps
- De livinglikelauren en 12-22-23
De: Wayne McCulloch
-
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- De: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Versión completa
-
General
-
Narración:
-
Historia
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
-
-
Business to Company???
- De S. Wheelhouse en 12-07-18
De: Nick Mehta, y otros
-
Customer Success Manifesto
- How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
- De: Jay Goncalves, Ben McLellan
- Narrado por: Ben McLellan
- Duración: 5 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done in how you serve your clients, we’ve got you. For a long time, marketers--specifically in the online space--have been making bolder and bolder promises.
-
-
Fantastic read
- De Seth en 02-20-24
De: Jay Goncalves, y otros
-
The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- De: Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrado por: Chloe Cannon
- Duración: 10 h y 6 m
- Versión completa
-
General
-
Narración:
-
Historia
If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
-
-
Outstanding
- De Amazon Customer en 08-12-21
De: Nick Mehta, y otros
-
Product-Led Onboarding: How to Turn New Users into Lifelong Customers
- Product-Led Growth Series, Book 2
- De: Ramli John
- Narrado por: Ramli John
- Duración: 3 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
Let’s face it. Today’s users are impulsive and easily distracted. They don’t have the time (or patience) to try and figure things out by themselves. They expect the product to be intuitive, easy, and fast. What’s more, they want more than they paid (or didn’t pay) for, and they want it now.
-
-
I wish someone else has read it.
- De G. Mutlu en 11-23-23
De: Ramli John
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
-
The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- De: Wayne McCulloch
- Narrado por: Nick Hardcastle
- Duración: 8 h y 6 m
- Versión completa
-
General
-
Narración:
-
Historia
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
-
-
WOW - Actionable Steps
- De livinglikelauren en 12-22-23
De: Wayne McCulloch
-
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- De: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Versión completa
-
General
-
Narración:
-
Historia
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
-
-
Business to Company???
- De S. Wheelhouse en 12-07-18
De: Nick Mehta, y otros
-
Customer Success Manifesto
- How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
- De: Jay Goncalves, Ben McLellan
- Narrado por: Ben McLellan
- Duración: 5 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done in how you serve your clients, we’ve got you. For a long time, marketers--specifically in the online space--have been making bolder and bolder promises.
-
-
Fantastic read
- De Seth en 02-20-24
De: Jay Goncalves, y otros
-
The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- De: Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrado por: Chloe Cannon
- Duración: 10 h y 6 m
- Versión completa
-
General
-
Narración:
-
Historia
If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
-
-
Outstanding
- De Amazon Customer en 08-12-21
De: Nick Mehta, y otros
-
Product-Led Onboarding: How to Turn New Users into Lifelong Customers
- Product-Led Growth Series, Book 2
- De: Ramli John
- Narrado por: Ramli John
- Duración: 3 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
Let’s face it. Today’s users are impulsive and easily distracted. They don’t have the time (or patience) to try and figure things out by themselves. They expect the product to be intuitive, easy, and fast. What’s more, they want more than they paid (or didn’t pay) for, and they want it now.
-
-
I wish someone else has read it.
- De G. Mutlu en 11-23-23
De: Ramli John
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
Lo que los oyentes dicen sobre Onboarding Matters
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total
-
Ejecución
-
Historia
- Alex Kerr
- 05-11-22
Good value, decent writing
definitely some value to be gained, but the writing is very repetitive and monotonous. some more detailed examples would've been appreciated as well.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Roger “Roge” Reger
- 03-07-24
Not great
Jargon packed fluff I didn’t value - very little tactical advice that goes beyond the surface so didn’t have anything actionable to apply
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña