Resolving Conflicts at Work

Ten Strategies for Everyone on the Job

By: Kenneth Cloke, Joan Goldsmith, Warren Bennis - foreword

Narrated by: Danny Campbell

The classic text on resolving workplace conflicts, fully revised and updated.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.

In addition, the audiobook:

• Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace.
• Presents new chapters on leadership and transformational conflict coaching, and organizational systems design.

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2000, 2005, 2011 John Wiley & Sons, Inc (P)2018 Gildan Media

Too wordy - too much of the same thing

I had to get this book for one of my classes & while the information is good, I believe they could have said the same thing in a much shorter book. I felt the information was too repetitive & was quite boring at times. You verbally, the information you as good. I would like to get the cliff’s notes version!!