• CX Insider - Customer experience leaders sharing insights and ideas for customer service success

  • By: ACF Technologies
  • Podcast
CX Insider - Customer experience leaders sharing insights and ideas for customer service success By cover art

CX Insider - Customer experience leaders sharing insights and ideas for customer service success

By: ACF Technologies
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  • Summary

  • The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
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Episodes
  • Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)
    May 7 2024

    In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!

    Connect with Michael - https://www.linkedin.com/in/michael-heanue-92998813/

    Connect with Martin - https://www.linkedin.com/in/martin-shires-36629b156/

    Connect with Greg - https://www.linkedin.com/in/gregcopley/

    Become a CX Insider - https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/

    Thank you to our sponsor! - https://www.acftechnologies.com/

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    48 mins
  • Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
    Apr 30 2024
    Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode! Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/

    ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
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    38 mins
  • Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)
    Apr 15 2024

    Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/

    ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.

    Could they help you? https://www.acftechnologies.com/

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    31 mins
Management Marketing Economics
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