Enabling revenue teams to use the systems we build and maintain is a huge part of our job as revenue operators. Unfortunately for us, it often doesn’t work very well.

We create documents that no one reads.

They sit in knowledge bases that no one visits.

We're repeatedly interrupted by Slack messages from confused users.

We're forced to send Chatter reminders asking people to PLEASE follow the process for the 500th time.

Today’s guest thinks that there’s a better way to do software enablement, and he founded a company called Tango to deliver on that promise.

Many thanks to the sponsor of this episode - Knak.

If you don't know them (you should), Knak is an amazing email and landing page builder that integrates directly with your marketing automation platform.

You set the brand guidelines and then give your users a building experience that’s slick, modern and beautiful. When they’re done, everything goes to your MAP at the push of a button.

What's more, it supports global teams, approval workflows, and it’s got your integrations. Click the link below to get a special offer just for my listeners.

Try Knak

Daniel Giovacchini is COO and Co-Founder at Tango, a tool for creating how-to documentation and software walkthroughs that drive digital process adoption.

https://www.linkedin.com/in/daniel-giovacchini/

• [00:00] - Introduction
• [01:52] - AI and changes in the tech market
• [06:33] - Two approaches to enablement
• [10:43] - Building a minimum-lovable product
• [20:44] - Bottom-up monetization
• [29:38] - Learning in the flow of work
• [36:37] - The knowledge management stack
• [40:09] - Role as COO

This November, MOps-Apalooza is back in sunny, Anaheim, California, and it's going to be the marketing ops event of the year, packed with hands-on learning from real practitioners.

This is the only truly community-led tech-agnostic MOPS conference out there. It's got the best speakers, the best networking, the best social events, and maybe even a trip to Disneyland. This isn't your 50,000 person tech company conference. It's an intimate gathering of folks who are in the trenches every day.

Registration is capped at 700 attendees, and tickets are going fast.

MOps-Apalooza 2024

• Create software training guides, in minutes | Tango

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