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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrado por: Michael Wagner
- Duración: 5 h
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Resumen del Editor
"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)
"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
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Historia
Discover a fresh perspective on the art of leading in Dr. Kevin Leman's story about a young reporter who lands the meeting of a lifetime and walks away with the keys to exceptional leadership. The Way of the Shepherd points you beyond dated trends and out-of-touch management techniques to the strategies that will make you a truly outstanding leader. When William Pentak had the once-in-a-lifetime opportunity to interview Ted McBride, one of the most respected CEOs in America, he was shocked by what McBride was willing to share.
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Wish I would have read this year's ago!
- De Joe en 10-27-16
De: William Pentak, y otros
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
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Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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Learned Excellence
- Mental Disciplines for Leading and Winning from the World’s Top Performers
- De: Eric Potterat, Alan Eagle
- Narrado por: Pete Simonelli
- Duración: 6 h y 30 m
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Learn how to perform at your very best, from the psychologist who has advised elite military operators, Olympic medalists, big wave surfers, neurosurgeons, cliff divers, first responders, Cirque du Soleil acrobats, professional athletes and coaches, Fortune 500 business executives, and CIA analysts. Learned Excellence is a comprehensive and practical guide to the mental disciplines of high performance, from the expert who developed the US Navy SEALs mental toughness curriculum and has worked with thousands of top athletes, elite military personnel, business executives, and first responders.
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What elite in their field do to succeed.
- De Frogman en 05-14-24
De: Eric Potterat, y otros
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Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- De: Taylor Scott, Jon Gordon - foreword
- Narrado por: Taylor Scott
- Duración: 6 h y 5 m
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Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry.
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Fairly basic but solid
- De Shane K. en 04-29-24
De: Taylor Scott, y otros
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- De: Robin Lent, Genevieve Tour
- Narrado por: Jo Anna Perrin
- Duración: 3 h y 12 m
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Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
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Focused Too Much On Items & Not Enough On Services
- De Michelle O en 03-12-24
De: Robin Lent, y otros
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Ritz and Escoffier
- The Hotelier, The Chef, and the Rise of the Leisure Class
- De: Luke Barr
- Narrado por: Stefan Rudnicki
- Duración: 8 h y 38 m
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In early August 1889, César Ritz, a Swiss hotelier highly regarded for his exquisite taste, found himself at the Savoy Hotel in London. He had come at the request of Richard D'Oyly Carte, the financier of Gilbert & Sullivan's comic operas, who had modernized theater and was now looking to create the world's best hotel. D'Oyly Carte soon seduced Ritz to move to London with his team, which included Auguste Escoffier, the chef de cuisine known for his elevated, original dishes.
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Like Cesar Ritz, a real dandy
- De BenYL en 04-24-18
De: Luke Barr
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- De: Robert Spector, breAnne O. Reeves
- Narrado por: Eric Pollins
- Duración: 6 h y 14 m
- Versión completa
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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Inspiring
- De Carrie Brinton en 01-02-19
De: Robert Spector, y otros
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- De: Colin Cowie
- Narrado por: Colin Cowie
- Duración: 5 h y 47 m
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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
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Legendary advice
- De Bryce McNabb en 10-20-22
De: Colin Cowie
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
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Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
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Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- De: Chip Heath, Dan Heath
- Narrado por: Jeremy Bobb
- Duración: 6 h y 24 m
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While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
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Easy to create your own defining moments
- De A. Yoshida en 12-15-17
De: Chip Heath, y otros
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Failing Forward
- Turning Mistakes into Stepping Stones for Success
- De: John C. Maxwell
- Narrado por: Henry O. Arnold, John C. Maxwell
- Duración: 6 h y 5 m
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The major difference between achieving people and average people is their perception of and response to failure. John C. Maxwell takes a closer look at failure - and reveals that the secret of moving beyond failure is to use it as a lesson and a stepping-stone. He covers the top reasons people fail and shows how to master fear instead of being mastered by it. Listeners will discover that positive benefits can accompany negative experiences - if you have the right attitude.
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Failing Upward
- De Derrick B. en 03-27-20
De: John C. Maxwell
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The 360 Degree Leader
- Developing Your Influence from Anywhere in the Organization
- De: John C. Maxwell
- Narrado por: Henry O. Arnold, John C. Maxwell - introduction
- Duración: 8 h y 57 m
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As one of the globe's most trusted leadership mentors, John C. Maxwell debunks the myths that hold people back from leaning into and developing their influence. In this inspiring call-to-action, he shows middle managers how to leverage their unique positions and become 360 degree leaders by exercising influence in all directions - up (to the boss), across (among their peers), and down (to those they lead).
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practical book with implementations
- De Harshal en 11-15-20
De: John C. Maxwell
Lo que los oyentes dicen sobre Excellence Wins
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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- Peter Kamwendo
- 04-07-19
Peter
One of the best books you will ever read on Customer Experience. Well done Horst!
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- Russell
- 10-04-19
Bishop Smyre
A great book in understanding serving the needs of people. Greatness is achieved by serving others.
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- Nicholas
- 07-13-19
Excellent for sure
Tremendous read for all size businesses, especially those in service-related industries. Offers very practical ways to build a world-class organization truly focused on the customer.
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- light7
- 04-22-21
I love this book!!!
I love this book and I want to hear more books from this author!!!
I am in need to obtain the spirit of excellence and the work ethic of excellence.
This book really help out a lot with learning how to build excellence into your life.
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- Cynthia K.
- 11-23-21
Exceptional Book!
I was inspired from beginning to end by this author. His business and faith journey are remarkable, and the book was extremely well read by the Narrator.
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- Mallory
- 01-01-20
Great book
Well done! I found this to be one of the most beneficial and motivating books I have ever read.
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- Justin Henry
- 03-26-19
Just God Given
this book brought the sparkle back into customer service and Excellence for me. Thank you
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- Laura D.
- 02-08-23
A great business ethics book
I Love the way he demonstrates how successful business is led with excellence and integrity.
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- Ellen Marshall
- 07-19-24
Life Changing
Thank you for putting this in such a way that I could understand it. I’m so moved at the deepest level.
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- Sash
- 11-13-19
One of the best I’ve read
There aren’t many business books that can bring tears to my eyes. Horst combines both excellent business principals with his personal success and failure stories that makes this a rich, relatable and meaningful read/listen.
Highly recommend it for anyone either wanting to learn about business or just looking to learn from the best
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